Condition | Possible cause | Suggested solutions |
|
|
|
The | The paper | For many software applications, the paper |
machine | source selection | source selection is found under the Paper |
selects | in the printer | tab within the printer properties. Select |
properties may | the correct paper source. See the | |
materials | be incorrect. | Software Section. |
from the |
|
|
wrong |
|
|
paper |
|
|
source. |
|
|
|
|
|
A print job | The job may be | Reduce the complexity of the page or try |
is | very complex. | adjusting the print quality settings. |
extremely |
| The maximum print speed of your |
slow. |
| |
| machine is 19 PPM for | |
|
| |
|
| and 18 PPM for |
|
|
|
| If you are using | From the Start menu, choose Settings |
| Windows 98/Me, | and Printers. |
| the Spooling | |
| Setting may be | Properties, click the Details tab, and |
| set incorrectly. | then choose the Spool Settings button. |
|
| Select the desired spool setting. |
|
|
|
Half the | The page | Change the page orientation in your |
page is | orientation | application. See the Software Section. |
blank. | setting may be |
|
| incorrect. |
|
|
|
|
| The paper size | Ensure that the paper size in the printer |
| and the paper | driver settings matches the paper in the |
| size settings do | paper input tray. |
| not match. | Or, ensure that the paper size in the |
|
| |
|
| printer driver settings matches the paper |
|
| selection in the software application |
|
| settings you use. |
|
|
|
The | The printer | Disconnect the printer cable and |
machine | cable is loose or | reconnect. Try a print job that you have |
prints, but | defective. | already printed successfully. If possible, |
the text is |
| attach the cable and the machine to |
wrong, |
| another computer and try a print job that |
garbled, or |
| you know works. Finally, try a new printer |
incomplete. |
| cable. |
|
|
|
| The wrong | Check the application’s printer selection |
| printer driver | menu to ensure that your machine is |
| was selected. | selected. |
|
|
|
| The software | Try printing a job from another |
| application is | application. |
| malfunctioning. |
|
|
|
|
| The operating | Exit Windows and reboot the computer. |
| system is | Turn the machine off and then back on |
| malfunctioning. | again. |
|
|
|
Condition | Possible cause |
| Suggested solutions |
| |
|
|
| |||
Pages | The toner | Redistribute the toner, if necessary. See | |||
print, but | cartridge is | page 8.3. |
|
| |
are blank. | defective or out | If necessary, replace the toner cartridge. | |||
| of toner. | ||||
|
|
|
|
| |
|
|
| |||
| The file may | Check the file to ensure that it does not | |||
| have blank | contain blank pages. |
|
| |
| pages. |
|
|
|
|
|
|
|
| ||
| Some parts, | Contact a service representative. |
| ||
| such as the |
|
|
|
|
| controller or the |
|
|
|
|
| board, may be |
|
|
|
|
| defective. |
|
|
|
|
|
|
| |||
The | The setting in | Select Download as Bit Image in the | |||
illustrations | the software | TrueType Options window of the |
| ||
application is | Graphic properties and print the document | ||||
incorrectly | wrong. | again. |
|
| |
in Adobe |
|
|
|
|
|
Illustrator. |
|
|
|
|
|
|
|
| |||
An error | When the USB | Change the USB mode to Slow. To do so, | |||
occurs | mode is set to | follow these step: |
|
| |
repeatedly | Fast, some PC | 1 Press Menu until Machine Setup | |||
when you | users may | ||||
are printing | experience poor |
| appears on the top line of the |
| |
with the | USB |
| display. |
|
|
USB | communication. | 2 | Press the scroll button ( | or | ) until |
connection. |
| ||||
|
| USB mode appears and press Ok. | |||
|
|
| |||
|
| 3 | Press the scroll button ( | or | ) until |
|
|
| Slow appears and press Ok. |
| |
|
| 4 Press Stop/Clear to return to | |||
|
|
| standby mode. |
|
|
|
|
|
|
|
|
9.6
Troubleshooting
