Condition | Suggested solutions |
|
|
Background | Background scatter results from bits of toner |
scatter | randomly distributed on the printed page. |
A | • The paper may be too damp. Try printing with a |
different batch of paper. Do not open packages of | |
paper until necessary so that the paper does not | |
absorb too much moisture. | |
• If background scatter occurs on an envelope, | |
change the printing layout to avoid printing over | |
areas that have overlapping seams on the reverse | |
| side. Printing on seams can cause problems. |
| • If background scatter covers the entire surface |
| area of a printed page, adjust the print resolution |
| through your software application or the printer |
| properties. |
Misformed | • If characters are improperly formed and |
characters | producing hollow images, the paper stock may be |
| too slick. Try a different paper. See page 3.2. |
•If characters are improperly formed and producing a wavy effect, the scanner unit may
need service. For service, contact a service representative.
Page skew | • Ensure that the paper is loaded properly. |
AaBbCc | • Check the paper type and quality. See page 3.2. | |
• Ensure that the paper or other material is loaded | ||
correctly and the guides are not too tight or too | ||
AaBbCc | ||
loose against the paper stack. | ||
AaBbCc | ||
| ||
AaBbCc |
| |
AaBbCc |
|
Curl or wave | • Ensure that the paper is loaded properly. |
•Check the paper type and quality. Both high temperature and humidity can cause paper curl.
See page 3.2.
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
• Try printing to the rear cover.
Condition | Suggested solutions |
|
|
Wrinkles or | • Ensure that the paper is loaded properly. |
creases | • Check the paper type and quality. See page 3.2. |
| • Turn over the stack of paper in the tray. Also try |
| rotating the paper 180° in the tray. |
| • Try printing to the rear cover. |
Back of printouts | Check for leaking toner. Clean the inside of the |
are dirty | machine. See page 8.1. |
Black pages | • The toner cartridge may not be installed properly. |
A | Remove the toner cartridge and reinsert it. |
• The toner cartridge may be defective and need | |
replacing. Remove the toner cartridge and install | |
a new one. See page 8.4. | |
• The machine may require repair. Contact a service | |
representative. |
Loose toner | • Clean the inside of the machine. See page 8.1. |
•Check the paper type and quality. See page 3.2.
•Remove the toner cartridge and install a new one. See page 8.4.
•If the problem persists, the machine may require
repair. Contact a service representative.
Character Voids | Character voids are white areas within parts of |
A | characters that should be solid black: |
• If you are using transparencies, try another type | |
of transparency. Because of the composition of | |
transparencies, some character voids are normal. | |
• You may be printing on the wrong surface of the | |
paper. Remove the paper and turn it around. | |
• The paper may not meet paper specifications. See | |
| page 3.2. |
9.8
Troubleshooting
