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Troubleshooting (VCR)

Before contacting a Samsung authorized service centre, perform the following simple checks.

PROBLEM

EXPLANATION/SOLUTION

 

 

No power

• Check that the power plug is connected to a wall outlet.

 

• Have you pressed the /I button?

 

 

You cannot insert a video cassette

• A video cassette can only be inserted with the window side up and the safety tab

 

facing you.

 

 

The television programme was not recorded

• Check the DVD Recorder & VCR antenna connections.

 

• Is the DVD Recorder & VCR tuner properly set?

 

• Check if the safety tab is intact on the cassette.

 

 

Timer recording was unsuccessful

Re-check the recording start/stop time settings and the current time

 

• Check whether you inserted a tape which has enough time to record

 

 

No playback picture or the picture is

• Check to see if you are using a prerecorded tape.

distorted

 

 

 

You cannot see normal broadcasts

• Check the tuner/external setting. It should be on tuner.

 

• Check the TV antenna connections.

Noise bars or streaks on playback

• Press the PROG/TRK (,/.) buttons to minimize this effect.

 

 

When the ( ) button is pressed during

• A still picture may have “noise bars”, depending on the condition of the tape.

playback, the still picture has severe “noise

Press the PROG/TRK (,/.) buttons during slow motion to minimize this effect.

bar” streaks

 

 

 

Video Head Cleaning

• If poor pictures appear on a variety of cassettes, the video heads may need cleaning.

 

This is not a common problem and unless it appears, the heads should not be

 

cleaned.

 

When cleaning the video heads, read all instructions provided with the head cleaning

 

cassette. Incorrect head cleaning can permanently damage the video heads.

 

 

If you are unable to solve the problem after reading the above instructions, note:

The model and serial number on the rear of your DVD Recorder & VCR

The warranty information

A clear description of the problem

Then contact your nearest SAMSUNG authorized service centre.

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Samsung DVD-VR370, DVD-VR375A user manual Troubleshooting VCR