Appendix
Before contacting a service center
If you are having trouble with your device, try these troubleshooting solutions before contacting a service professional.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation | Suggested remedies | ||
Cannot turn on the | • | Ensure that the battery is inserted. | |
• | Ensure that the battery is inserted correctly. | ||
camera | |||
• | Charge the battery. | ||
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| • | Charge the battery. | |
| • | Your camera may be in Power save mode or | |
The power turns off |
| the display turns off automatically. (p. 134) | |
• | The camera may be turned off automatically | ||
suddenly | |||
| to prevent the memory card from being | ||
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| damaged due to excessive heat. Turn on your | |
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| camera again. | |
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| • | The battery may lose power more quickly | |
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| in low temperatures (below 0 °C/32 °F). | |
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| Keep the battery warm by putting it into your | |
The camera is losing |
| pocket. | |
• | Using the flash or recording videos depletes | ||
battery power quickly | |||
| the battery quickly. Recharge if needed. | ||
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| • | Batteries are consumable parts that must be | |
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| replaced over time. Get a new battery if the | |
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| battery life is diminishing quickly. | |
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Situation | Suggested remedies | |
| • | There is no space on the memory card. |
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| Delete unnecessary files or insert a new card. |
| • | When the AF Priority function is turned on, |
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| you cannot capture a photo unless the focus |
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| is set correctly. Set AF Priority to Off or focus |
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| on the subject correctly. (p. 128) |
Cannot capture | • | Format the memory card. |
photos | • | The memory card is defective. Get a new |
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| memory card. |
| • | The memory card is locked. Unlock the card. |
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| (p. 158) |
| • | Ensure that the camera is switched on. |
| • | Charge the battery. |
| • | Ensure that the battery is inserted correctly. |
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The camera freezes | Remove the battery and insert it again. | |
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The camera heats up | While using the camera, it may heat up. | |
This is normal and should not affect your | ||
| camera’s lifespan or performance. | |
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The flash fires | The flash may fire due to static electricity. | |
unexpectedly | The camera is not malfunctioning. | |
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The flash does not | • | The flash option may be set to Off. (p. 78) |
work | • | You cannot use the flash in some modes. |
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The date and time are | Set the date and time under the w menu. | |
incorrect | (p. 134) | |
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