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Appendix > Before contacting a service center
Situation | Suggested remedies | ||
| This camera can have minute distortion when | ||
Photos are distorted | using a | ||
with a wide angle of view. This is normal, and | |||
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| does not cause malfunction. | ||
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Playback screen does | • | Ensure that A/V or HDMI cable is properly | |
not appear on the | • | connected to the external monitor. | |
connected external | Ensure that the memory card is properly | ||
device |
| recorded. | |
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| • | Ensure that the USB cable is connected | |
Your computer does | • | correctly. | |
not recognize your | Ensure that your camera is switched on. | ||
camera | • | Ensure that you are using a supported | |
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| operating system. | |
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Your computer | The file transfer may be interrupted by static | ||
disconnects the | |||
electricity. Disconnect the USB cable and | |||
camera while | |||
connect it again. | |||
transferring files | |||
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Your computer cannot | Depending on the software you use, video files | ||
may not play. To play video files captured with | |||
play videos | your camera, install and use the | ||
| program on your computer. (p. 146) | ||
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• | End | ||
• | You cannot use | ||
functioning properly | |||
| computers. | ||
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Situation | Suggested remedies | ||
Cannot set the DPOF | You cannot set the DPOF for RAW files. | ||
for RAW files | |||
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| • | Subject is not in focus. When the subject is | |
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| outside the AF area, shoot by moving the | |
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| subject inside the AF area and half pressing | |
Auto Focus does not | • | [Shutter]. | |
work | Subject is too close. Step back from the | ||
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| subject and shoot. | |
| • | The focus mode is set to MF. Switch the | |
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| mode to AF. | |
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AEL feature does not | AEL feature does not work in t, M, i, | ||
and s modes. Select another mode to use | |||
work | |||
this feature. | |||
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•Ensure that the lens is properly mounted.
Lens does not work • Remove the lens from the camera and
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External flash or GPS | Ensure that the external device is properly | |
does not work | mounted and turned on. | |
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The date & time | • | Set the date and time again. |
• | This screen appears when the camera’s | |
settings screen |
| internal power source is completely |
appears when you |
| discharged. Insert a fully charged battery and |
power on the camera |
| wait at least 72 hours in power off status for |
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| the internal power source to be recharged. |