Before contacting a service center

Please check the following

The camera doesn’t switch on There is low battery capacity

Insert a charged battery or recharge the battery. (p.16) Battery is inserted incorrectly with the polarities reversed

Insert the battery according to the polarity marks (+, -).

The camera power ceases while in use

The battery is exhausted

Insert a charged battery or recharge the battery. The Camera is turned off automatically

Turn on the camera power again.

The camera has stopped working in a cold environment.

Take the battery out of the camera and warm both by placing them in your pocket, etc. and then immediately before shooting, place the battery in the camera and then shoot.

Camera does not take images when you press the Shutter button There is insufficient memory capacity

Delete unnecessary image files The memory card has not been formatted

Format the memory card (p.68) The memory card is exhausted

Insert a new memory card The memory card is locked

Refer to the [Card Locked] error message The camera's power is off

Turn the camera power on The battery is exhausted

Insert a charged battery or recharge the battery (p.16)

The battery is inserted incorrectly with the polarities reversed.

Insert the battery according to the polarity marks (+, -)

The camera suddenly stops working while in use The camera stopped due to a malfunction

Remove /re-insert battery and switch the camera on

The images are unclear

A picture was taken of the subject without setting an appropriate macro mode

Select an appropriate macro mode to take a clear image. The picture was teken beyond the flash’s range

Take a picture within the flash’s range The lens is smudged or dirty

Clean the lens

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Samsung HZ50W manual Before contacting a service center, Camera power ceases while in use, Images are unclear