Samsung HZ50W Flash does not fire, Incorrect date and time is displayed, Images dont play back

Before contacting a service center

The flash does not fire

Flash off mode has been selected

Disengage flash off mode

The camera mode can't use the flash

Refer to the FLASH instructions. (p.41)

Incorrect date and time is displayed

The date and time have been set incorrectly or the camera has adopted the default settings

Reset the date and time.

The camera buttons do not operate

The camera has malfunctioned.

Remove/re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera. The memory card format is incorrect.

Re-format the memory card

The images don't play back

Incorrect file name (Violation of DCF format)

Do not change the image file name

Color of image is different to the original scene

White balance or effect setting is incorrect

Select the appropriate White balance and effect

Images are too bright

Exposure is excessive

Reset exposure compensation

No image on external screen

The external screen has not been connected properly to the camera Check the connection cables

There are incorrect files on the memory card Insert a memory card that has correct files

The [Removable Disk] file does not appear in my computer’s file system.

The cable connection is incorrect Check the connection

The camera is off Turn the camera on

The operating system is not Windows XP, Vista, 7 / Mac OS 10.4. Alternatively the PC does not support USB

Install Windows XP, Vista, 7 on a PC or Mac OS 10.4 or later on a computer that supports USB

A part of the LCD screen does not occasionally turn on or a spot appears. Although the LCD screen is manufactured with high precision technology, the precision pixels are not occasionally do not light or red, white, and blue spots appear.

This phenomenon does not affect the quality of the recorded image and it is not a malfunction.

A vertical line appears on the LCD screen when taking a picture of a bright object.

If a subject is reflecting a very bright light, a gray, black, red, or purple vertical line may appear.

This is a phenomenon called smear and it does not affect the quality of the recorded image. This is not a malfunction.

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