13 Troubleshooting Guide

Screen issue

The screen cannot be displayed in full screen.

A scaled SD (4:3) content file can cause black

 

bars on both sides of an HD channel screen.

 

 

 

A video with an aspect ratio different from the

 

product can cause black bars at the top and

 

bottom of the screen.

 

 

 

Change the screen size setting to full screen on

 

the product or source device.

 

 

 

 

Sound issue

 

 

There is no sound.

Check the connection of the audio cable or

 

adjust the volume.

 

 

 

Check the volume.

 

 

The volume is too low.

Adjust the volume.

 

 

 

If the volume is still low after turning it up to the

 

maximum level, adjust the volume on your PC

 

sound card or software programme.

 

 

Video is available but there is no sound.

If an HDMI cable is connected, check the audio

 

output settings on the PC.

 

 

 

Go to Sound and change Speaker Select to

 

Internal.

 

 

 

If a source device is used

 

Make sure the audio cable is properly

 

connected to the audio input port on the

 

product.

 

Check the audio output settings for the

 

source device.

 

(For example, if an HDMI cable is

 

connected to the monitor, the audio

 

setting for the cable box may need to be

 

changed to HDMI.)

 

 

 

If a DVI-HDMI cable is used, a separate audio

 

cable is required.

 

 

 

If the product has a headphone port, make

 

sure nothing is connected to it.

 

 

 

Reconnect the power cable to the device and

 

then reboot the device.

 

 

13 Troubleshooting Guide 271