13 Troubleshooting Guide

Other issue

 

 

The product smells like plastic.

The plastic smell is normal and disappears over

 

time.

 

 

The monitor appears tilted.

Remove and then attach the stand again to the

 

product.

 

 

Audio or video cuts out intermittently.

Check the cable connection and connect it

 

again if required.

 

 

 

Using a very hard or thick cable may corrupt

 

audio and video files.

 

Make sure cables are flexible enough to ensure

 

durability. When mounting the product onto a

 

wall, it is recommended to use right-angle

 

cables.

 

 

Small particles are found on the edges of the

The particles are part of the product design.

product.

The product is not defective.

 

 

The PIP menu is not available.

The menu is enabled or disabled depending on

 

the Source mode.

 

Refer to page 152 for details about the PIP

 

menu.

 

 

When I try to change the PC resolution, a

To resolve the issue, change the PC resolution

message Not valid mode appears.

to a resolution supported on the display.

 

The message Not valid mode appears if the

 

input source resolution exceeds the maximum

 

resolution of the display.

 

 

There is no sound from the speakers in HDMI

DVI cables do not transmit sound data.

mode when a DVI-HDMI cable is connected.

Make sure to connect the audio cable to the

 

 

correct input jack to enable audio.

 

 

HDMI Black Level is not functioning properly

This function is available only when a source

on an HDMI device with YCbCr output.

device, such as a DVD player and STB, is

 

connected to the product via an HDMI (RGB

 

signal) cable.

 

 

13 Troubleshooting Guide 273