Around the toner cartridge
1.Open the front cover.
2.Pull the toner cartridge out and remove it from the machine.
• Do not touch the green surface (or sky blue), the OPC drum, with your hands or any other material. Use the handle on the cartidge to avoid touching this area.
•Be careful not to expose the green surface (or sky blue), the OPC drum, into light.This will cause damage to the OPC drum.Cover the toner cartridge’s OPC drum with paper to avoid damaging it from the light.
•Do not turn the toner cartridge over.
3.Gently pull the paper toward you.
4.Check that there is no other paper in the machine.
5.Reinstall the toner cartridge and close the front cover. Your machine resumes printing the document from failed pages.
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.
Paper feeding
CONDITION | SUGGESTED SOLUTIONS |
|
|
Paper is jammed | Clear the paper jam. See page 31. |
during printing. |
|
Paper sticks | • Ensure there is not too much paper in the tray. |
together. | The tray can hold up to 150 sheets of paper, |
| depending on the thickness of your paper. |
| • Make sure that you are using the correct type |
| of paper. See page 24. |
| • Remove paper from the tray and flex or fan the |
| paper. |
| • Humid conditions may cause some paper to |
| stick together. |
Multiple sheets of | • Different types of paper may be stacked in the |
paper do not feed. | tray. Load paper of only one type, size, and |
| weight. |
| • If multiple sheets have caused a paper jam, |
| clear the paper jam. See page 31. |
|
|
Paper does not feed | • Remove any obstructions from inside the |
into the machine. | machine. |
| • Paper has not been loaded correctly. Remove |
| paper from the tray and reload it correctly. |
| • There is too much paper in the tray. Remove |
| excess paper from the tray. |
| • The paper is too thick. Use only paper that |
| meets the specifications required by the |
| machine. See page 19. |
|
|
