troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
This chapter includes:
• | Tips for avoiding paper jams | • Solving other problems |
• | Clearing paper jams |
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The illustrations of the machine are based on
TIPS FOR AVOIDING PAPER JAMS
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 31.
•Follow the procedures on page 22. Ensure that the adjustable guides are positioned correctly.
•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
•Do not remove paper from the tray while your machine is printing.
•Flex, fan, and straighten paper before loading.
•Do not use creased, damp, or highly curled paper.
•Do not mix paper types in a tray.
•Use only recommended print media. (See "Setting the paper size and type" on page 24.)
•Ensure that the recommended side of the print media is facing up in the tray.
If a paper jam occurs, the error LED on the control panel lights orange. Find and remove the jammed paper.
To resume printing after clearing paper jams, you must open and close the front cover.
CLEARING PAPER JAMS
In the paper exit area
Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water as hot water will set the toner into the fabric.
1.If the paper jams as it exits to the output tray and a long portion of the paper is visible, pull the paper straight out.
When you pull the jammed paper, if there is resistance and the paper does not move immediately, stop pulling. Continue with the next step.
