CONDITION | SUGGESTED SOLUTIONS |
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The paper keeps | • There is too much paper in the tray. Remove |
jamming. | excess paper from the tray. If you are printing |
| on special materials, load only one size of print |
| media at a time in the tray. |
| • An incorrect type of paper is being used. Use |
| only paper that meets the specifications |
| required by the machine. See page 20. |
| • There may be debris inside the machine. Open |
| the front cover and remove the debris. |
Envelopes skew or | Ensure the paper guides are against both sides of |
fail to feed correctly. | the envelopes. |
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|
Printing problems
CONDITION | POSSIBLE | SUGGESTED SOLUTIONS | |
CAUSE | |||
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| ||
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| |
The machine | The machine is not | Check the power cord | |
does not print. | receiving power. | connections. Check the | |
|
| power switch and the power | |
|
| source. | |
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| |
| The machine is not | Select Samsung | |
| selected as the | Series as your default printer | |
| default printer. | in your Windows. | |
|
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|
•Check the machine for the following:
•The front cover is not closed. Close the cover.
•Paper is jammed. Clear the paper jam. See page 31.
•No paper is loaded. Load paper. See page 22.
•The toner cartridge is not installed. Install the toner cartridge.
•If a system error occurs, contact your service representative.
| The connection | Disconnect the printer cable |
| cable between the | and reconnect it. |
| computer and the |
|
| machine is not |
|
| connected properly. |
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|
| The connection | If possible, attach the cable |
| cable between the | to another computer that is |
| computer and the | working properly and print a |
| machine is | job. You can also try using a |
| defective. | different printer cable. |
|
|
|
| The port setting is | Check the Windows printer |
| incorrect. | setting to make sure that the |
|
| print job is sent to the correct |
|
| port. If the computer has |
|
| more than one port, make |
|
| sure that the machine is |
|
| attached to the correct one. |
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|
| The machine may | Check the printer properties |
| be configured | to ensure that all of the print |
| incorrectly. | settings are correct. |
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|
|
| The printer driver | Repair the printer software. |
| may be incorrectly | See the Software section. |
| installed. |
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|
|
| The machine is | Check the LEDs status on |
| malfunctioning. | the control panel to see if the |
|
| machine is indicating a |
|
| system error. |
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|
The machine | The paper source | For many software |
selects print | selection in the | applications, the paper |
materials from | printer properties | source selection is found |
the wrong paper | may be incorrect. | under the Paper tab within |
source. |
| the printer properties. Select |
| the correct paper source. | |
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| |
|
| See the printer driver help |
|
| screen. |
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|
