9.14 <

Troubleshooting>
Common Linux problems
A PostScript
error page
prints.
Print job may
not be
PostScript.
Make sure that the print job is a
PostScript job. Check to see
whether the software
application expected a setup or
PostScript header file to be sent
to the printer.
The optional
tray 2 (tray 3 or
tray 4) is not
selected in the
driver.
The printer
driver has not
been
configured to
recognize the
optional tray 2
(tray 3 or tray
4).
Open the PostScript driver
properties, select the Device
Settings tab, and set the Tray2
(Tray3 or Tra y4) option of the
Installable Options section to
Installed.
When print a
document in
Macintosh with
Acrobat Reader
6.0 or higher,
colors print
incorrectly.
The resolution
setting in the
printer driver
may not be
matched with
that in Acrobat
Reader.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.
Condition Suggested solutions
The printer doesn’t
print.
• Check if the printer driver is installed in your
system. Open Unified Driver Configurator
and switch to the Printers tab in Printers
configuration window to look at the list of
available printers. Make sure that your
machine is displayed on the list. If not,
please, invoke Add new printer wizard to set
up your device.
• Check if the printer is started. Open Printers
configuration and select your machine on
the printers list. Look at the description in
the Selected printer pane. If its status
contains “(stopped)” string, please, press
the OK button. After that normal operation
of the printer should be restored. The
"stopped" status might be activated when
some problems in printing occurred.
Condition Possible cause Suggested solutions
Common Macintosh problems
I encounter error
“Unable to open
mfp port device
file!” when printing
a document.
Please avoid changing print job parameters
(via LPR GUI, for example) while a print job is
in progress. Known versions of CUPS server
break the print job whenever print options are
changed and then try to restart the job from
the beginning. Since Unified Linux Driv er
locks mfp port while printing, the abrupt
termination of the driver keeps the port locked
and therefore unavailable for subsequent print
jobs. If this situation occurred, please, try to
release the mfp port.
PDF file does not
print correctly-
some parts are
missing in the
graphics, text or
illustrations.
Incompatibility between the PDF file and the
Acrobat products.
Printing the PDF file as an image may enable
the file to print. Turn on
Print As Image
from
the Acrobat printing options.
Note: It will ta ke longe r to pri nt when y ou prin t
a PDF file as an image.
Condition Suggested solutions
PDF file does not print
correctly-some parts are
missing in the graphics,
text or illustrations.
Incompatibility between the PDF file and
the Acrobat products.
Printing the PDF file as an image may
enable the file to print. Turn on
Print As
Image
from the Acrobat printing options.
Note: It wil l take long er to p rint when y ou
print a PDF file as an image.
The document has
printed, but the print job
has not disappeared
from the spooler in Mac
OS 10.3.2.
Update your Mac OS to OS 10.3.3 or
higher.
The printer does not
print a document from
Illustrator on IPP
printing.
Change the Data type option in the
Adobe Illustrator print menu to Binary.
Or, you can use Appletalk printing.
Some letters are not
displayed normally
during the Cover Sheet
printing.
This problem is caused because Mac OS
cannot find the font during the Cover
Sheet printing. English alphabet and
numbers are displayed normally at the
Cover Sheet.
Condition Suggested solutions