Solving general printing problems
For problems with the operation of your printer, refer to the table for suggested solutions.
Condition | Possible cause | Suggested solutions |
|
|
|
The printer | The printer is not | Check the power cord |
does not | receiving power. | connections. Check the power |
print. |
| switch and the power source. |
|
|
|
| The printer is not | Select Samsung |
| selected as the | Series PCL 6 or Samsung ML- |
| default printer. | 4050 Series PS as your default |
|
| printer. |
|
|
|
| The printer cover | Close the printer cover. |
| is not closed. |
|
|
|
|
| Paper is jammed. | Clear the paper jam. See page |
|
| 9.1. |
|
|
|
| No paper is | Load paper. See page 5.4. |
| loaded. |
|
|
|
|
| The toner | Install the toner cartridge. |
| cartridge is not |
|
| installed. |
|
|
|
|
| The printer may | Check the display message, |
| be in manual feed | add paper to the |
| mode and out of | tray, and press OK on the |
| paper. | printer’s control panel. |
|
|
|
| The connection | Disconnect the printer cable |
| cable between | and reconnect it. |
| the computer and |
|
| the printer is not |
|
| connected |
|
| properly. |
|
|
|
|
| The connection | If possible, attach the cable to |
| cable between | another computer that is |
| the computer and | working properly and try to print |
| the printer is | a document. You can also try |
| defective. | using a different printer cable. |
|
|
|
| The port setting is | Check the Windows printer |
| incorrect. | setting to make sure that the |
|
| print job is sent to the correct |
|
| port. If the computer has more |
|
| than one port, make sure that |
|
| the printer is attached to the |
|
| correct one. |
|
|
|
Condition | Possible cause | Suggested solutions | |
|
|
| |
The printer | The printer may | Check the printer properties to | |
does not | be configured | ensure that all of the print | |
print. | incorrectly. | settings are correct. | |
(Continued) |
|
| |
The printer driver | Reinstall the printer driver; See | ||
| |||
| may be | the Software section. Try | |
| incorrectly | printing a test page. | |
| installed. |
| |
|
|
| |
| The printer is | Check the display message on | |
| malfunctioning. | the control panel to determine if | |
|
| the printer is indicating a | |
|
| system error. | |
|
|
| |
Printer | The paper source | For many software | |
selects print | selection in the | applications, the paper source | |
media from | printer properties | selection is found under the | |
the wrong | may be incorrect. | Paper tab within the printer | |
paper |
| properties. Select the correct | |
source. |
| paper source. See the | |
|
| Software section. | |
|
|
| |
Paper does | Paper has not | Remove paper from the tray | |
not feed into | been loaded | and reload it correctly. | |
the printer. | correctly. | Check that the paper size | |
|
| guides are set correctly. | |
|
|
| |
| There is too much | Remove excess paper from the | |
| paper in the tray. | tray. | |
|
|
| |
| The paper is too | Use only paper that meets | |
| thick. | printer specifications. | |
|
|
| |
Print job is | The job may be | Reduce the complexity of the | |
extremely | very complex. | page(s) or try adjusting the | |
slow. |
| print quality settings. | |
|
| To adjust the print quality | |
|
| settings, reduce the resolution. | |
|
| If you have set the resolution to | |
|
| 1200 dpi (Best), change it to | |
|
| 600 dpi (Normal). See the | |
|
| Software section. | |
|
| Change the port setting to the | |
|
| USB or network port to improve | |
|
| print speed. | |
|
|
|
