When several APs are present simultaneously, check the channel settings for each AP. When different APs are using nearby channels, interference may occur between the electronic waves. Set the AP channels further apart from each other. (Ex: Ch1, Ch5, Ch9, Ch13)
When an AP’s SSID (Service Set ID) option is set to “Hide”, you cannot search for that AP on the computer. We recommend unselecting the “Hide” option for the AP. The SSID is a name used for distinguishing one wireless LAN from another wireless LAN.
It is recommended using Long Preamble. Preamble is a signal for data transmission synchronization. Short Preamble may be supported by some types of APs but may cause compatibility problems.
It is recommended using a static IP.
Since static channel selection is more reliable than auto channel selection, it is recommended using a static channel.
QI cannot connect to a computer connected to the
A1 Check the security settings and network name of the wireless
A2 Check the TCP/IP settings of the computers connected to the wireless
For example, if the TCP/IP setting is configured to a fixed IP address, select Use the following IP address in the TCP/IP Properties of the wireless adapter, configure the items as follows and try again.
IP: 10.0.0.1~10.0.0.254, Subnet Mask: 255.255.255.0.
It is recommended using a fixed IP address for wireless
A3 You have to register the IP address allocated for the wireless adapter as a ‘Trusted IP’ in McAfee SecurityCenter.
Click McAfee SecurityCenter > Advanced menu
>Configure > Internet and Network > Advanced
>Trusted and Banned IPs, and register the
IP address or IP address range as a Trusted IP address.
