Solving Problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper Feeding Problems

Condition

Suggested solutions

 

 

 

 

Paper is jammed during

Clear the paper jam. See page 8.2.

 

printing.

 

 

 

 

 

Paper sticks together.

• Ensure that there is not too much paper in the paper tray.

 

 

The paper tray can hold up to 250 sheets of paper,

 

 

depending on the thickness of your paper.

 

 

• Make sure that you are using the correct type of paper. See

 

 

“Paper Specifications” on page A.5.

 

 

• Remove paper from the paper tray and flex or fan the paper.

 

 

• Humid conditions may cause some paper to stick together.

 

 

 

 

Multiple sheets of paper

• Different types of paper may be stacked in the paper tray.

 

do not feed.

Load the paper of only one type, size and weight.

 

 

• If multiple sheets have caused a paper jam, clear the paper

 

 

jam. See page 8.2.

 

 

 

 

Paper does not feed into

• Remove any obstructions inside the machine.

 

the machine.

• Paper has not been loaded correctly. Remove paper from the

 

 

tray and reload it correctly.

 

 

• There is too much paper in the paper tray. Remove excess

 

 

paper from the tray.

 

 

• The paper is too thick. Use only paper that meets the

 

 

specifications required by the machine. See “Paper

 

 

Specifications” on page A.5.

 

 

 

 

The paper keeps

• There is too much paper in the paper tray. Remove excess

 

jamming.

paper from the tray.

 

 

• An incorrect type of paper is being used. Use only paper that

 

 

meets the specifications required by the machine. See

 

 

“Paper Specifications” on page A.5. If you are printing on

 

 

special materials, use the manual feeder.

 

 

• There may be debris inside the machine. Open the front

 

 

cover and remove the debris.

8

 

 

Transparencies stick

Use only the transparencies specifically designed for a laser

together in the paper

printer. Remove each transparency as it exits from the

 

exit.

machine.

 

 

 

 

Envelopes skew or fail

Ensure that the paper guides are against both sides of the

 

to feed correctly.

envelopes.

 

 

 

 

TROUBLESHOOTING 8.9

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Samsung SCX-4100 manual Solving Problems, Paper Feeding Problems, Condition Suggested solutions