Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select your machine as your

 

selected as the

default machine in your

 

default machine.

Windows.

 

 

 

Check the machine for the following.

The front door or rear door is not closed. Close the door.

Paper is jammed. Clear the paper jam (See "Clearing paper jams" on page 2).

No paper is loaded. Load paper (See "Loading paper in the tray" on page 4).

The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact a service representative.

 

The connection

Disconnect the machine

 

cable between the

cable and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable to

 

cable between the

another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different machine cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the Printing

 

be configured

Preferences to ensure that

 

incorrectly.

all of the print settings are

 

 

correct (See "Opening

 

 

printing preferences" on

 

 

page 2).

 

 

 

 

The printer driver

Repair the machine software

 

may be incorrectly

(See "Installing USB

 

installed.

connected machine’s driver"

 

 

on page 3).

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error. If the error

 

 

cannot be cleared, contact a

 

 

service representative.

 

 

 

Condition

Possible cause

Suggested solutions

 

 

 

The machine

The document size

Allocate more hard disk

does not print.

is so big that the

space on your computer for

 

hard disk space of

spooling, and try printing.

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

 

The output tray is

It can hold up to 80 ( 80 g/m2)

 

full.

sheets of plain paper. Once

 

 

the paper is removed from

 

 

the output tray, the machine

 

 

resumes printing.

 

 

 

 

If the machine is

Wait for the machine to cool

 

used for a long time

down. Printing automatically

 

continuously, the

resumes after the machine is

 

printing speed could

cooled down.

 

be slowed down, or

 

 

the machine could

 

 

pause to cool down.

 

 

 

 

The machine

The paper source

For many software

selects print

selection in the

applications, the paper

materials from

printer properties

source selection is found

the wrong paper

may be incorrect.

under the Paper tab within

source.

 

the printer properties. Select

 

 

the correct paper source. See

 

 

the printer driver help screen.

 

 

 

A print job is

The job may be very

Reduce the complexity of the

extremely slow.

complex.

page or try adjusting the print

 

 

quality settings.

 

 

 

Half the page is

The page

Change the page orientation

blank.

orientation setting

in your application. See the

 

may be incorrect.

printer driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in

 

the paper size

the printer driver settings

 

settings do not

matches the paper in the tray.

 

match.

Or, ensure that the paper size

 

 

in the printer driver settings

 

 

matches the paper selection

 

 

in the software application

 

 

settings you use.

 

 

 

Troubleshooting_ 10

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Samsung CLX-318X manual Printing problems, Condition Possible cause Suggested solutions