Printing problems
Condition | Possible cause | Suggested solutions |
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The machine | The machine is not | Check the power cord |
does not print. | receiving power. | connections. Check the |
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| power switch and the power |
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| source. |
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| The machine is not | Select your machine as your |
| selected as the | default machine in your |
| default machine. | Windows. |
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Check the machine for the following.
•The front door or rear door is not closed. Close the door.
•Paper is jammed. Clear the paper jam (See "Clearing paper jams" on page 2).
•No paper is loaded. Load paper (See "Loading paper in the tray" on page 4).
•The toner cartridge is not installed. Install the toner cartridge.
If a system error occurs, contact a service representative.
| The connection | Disconnect the machine |
| cable between the | cable and reconnect it. |
| computer and the |
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| machine is not |
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| connected properly. |
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| The connection | If possible, attach the cable to |
| cable between the | another computer that is |
| computer and the | working properly and print a |
| machine is | job. You can also try using a |
| defective. | different machine cable. |
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| The port setting is | Check the Windows printer |
| incorrect. | setting to make sure that the |
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| print job is sent to the correct |
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| port. If the computer has |
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| more than one port, make |
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| sure that the machine is |
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| attached to the correct one. |
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| The machine may | Check the Printing |
| be configured | Preferences to ensure that |
| incorrectly. | all of the print settings are |
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| correct (See "Opening |
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| printing preferences" on |
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| page 2). |
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| The printer driver | Repair the machine software |
| may be incorrectly | (See "Installing USB |
| installed. | connected machine’s driver" |
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| on page 3). |
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| The machine is | Check the display message |
| malfunctioning. | on the control panel to see if |
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| the machine is indicating a |
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| system error. If the error |
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| cannot be cleared, contact a |
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| service representative. |
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Condition | Possible cause | Suggested solutions |
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The machine | The document size | Allocate more hard disk |
does not print. | is so big that the | space on your computer for |
| hard disk space of | spooling, and try printing. |
| the computer is not |
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| enough to access |
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| the print job. |
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| The output tray is | It can hold up to 80 ( 80 g/m2) |
| full. | sheets of plain paper. Once |
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| the paper is removed from |
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| the output tray, the machine |
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| resumes printing. |
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| If the machine is | Wait for the machine to cool |
| used for a long time | down. Printing automatically |
| continuously, the | resumes after the machine is |
| printing speed could | cooled down. |
| be slowed down, or |
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| the machine could |
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| pause to cool down. |
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The machine | The paper source | For many software |
selects print | selection in the | applications, the paper |
materials from | printer properties | source selection is found |
the wrong paper | may be incorrect. | under the Paper tab within |
source. |
| the printer properties. Select |
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| the correct paper source. See |
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| the printer driver help screen. |
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A print job is | The job may be very | Reduce the complexity of the |
extremely slow. | complex. | page or try adjusting the print |
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| quality settings. |
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Half the page is | The page | Change the page orientation |
blank. | orientation setting | in your application. See the |
| may be incorrect. | printer driver help screen. |
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| The paper size and | Ensure that the paper size in |
| the paper size | the printer driver settings |
| settings do not | matches the paper in the tray. |
| match. | Or, ensure that the paper size |
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| in the printer driver settings |
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| matches the paper selection |
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| in the software application |
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| settings you use. |
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