Samsung CLX-318X manual Copying problems, Scanning problems, Condition Suggested solution

Condition	Suggested Solutions
Curl	If the printed paper is curled or paper does not
	feed into the machine:

•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

•Change the printer option and try again. Go to printer properties, click Paper tab and set type

		to Thin Paper (See "Opening printing
		preferences" on page 2).
An unknown image Your machine is probably being used at an
repetitively		altitude of 1,000 m (3,281 ft.) or above.
appears on a few		The high altitude may affect the print quality such
sheets or loose		as loose toner or light imaging. You can select a
toner, light print, or		correct altitude of your machine location (See
contamination		"Altitude adjustment" on page 1).
occurs.
Copying problems
	Condition	Suggested solution
Copies are too light		Use Darkness in Copy feature to lighten or
or too dark.		darken the backgrounds of copies (See
		"Changing the settings for each copy" on
		page 1).
Smears, lines,		• If the defects are on the original, use
marks, or spots		Darkness in Copy feature to lighten the
appear on copies.		background of your copies (See "Changing
		the settings for each copy" on page 1).
		• If there are no defects on the original, clean
		the scan unit (See "Cleaning the scan unit" on
		page 3).

Copy image is	• Ensure that the original is face down on the
skewed.	scanner glass.
	• Check that the copy paper is loaded correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass.
Image rubs off the	• Replace the paper in the tray with paper from
copy easily.	a new package.
	• In high humidity areas, do not leave paper in
	the machine for extended periods of time.
Frequent copy paper	• Fan the stack of paper, then turn it over in the
jams occur.	tray. Replace the paper in the tray with a fresh
	supply. Check/adjust the paper guides, if
	necessary.
	• Ensure that the paper is the proper paper
	weight.
	• Check for copy paper or pieces of copy paper
	remaining in the machine after a paper jam
	has been cleared.

Condition	Suggested solution
Toner cartridge	• Your originals may contain pictures, solids, or
produces fewer	heavy lines. For example, your originals may
copies than	be forms, newsletters, books, or other
expected before	documents that use more toner.
running out of toner.	• The scanner lid may be left open while copies
	are being made.
	• Turn the machine off and back on.

Scanning problems

Condition	Suggested solutions
The scanner does not	• Make sure that you place the original to be
work.	scanned face down on the scanner glass.
	• There may not be enough available memory
	to hold the document you want to scan. Try
	the Prescan function to see if that works.
	Try lowering the scan resolution rate.
	• Check that the machine cable is connected
	properly.
	• Make sure that the machine cable is not
	defective. Switch the cable with a known
	good cable. If necessary, replace the cable.
	• Check that the scanner is configured
	correctly. Check scan setting in the
	SmarThru or the application you want to use
	to make certain that the scanner job is being
	sent to the correct port (for example,
	USB001).
The unit scans very	• Check if the machine is printing received
slowly.	data. If so, scan the document after the
	received data has been printed.
	• Graphics are scanned more slowly than text.
	• Communication speed slows in scan mode
	because of the large amount of memory
	required to analyze and reproduce the
	scanned image. Set your computer to the
	ECP printer mode through BIOS setting. It
	will help to increase the speed. For details
	about how to set BIOS, refer to your
	computer user’s guide.

Troubleshooting_ 14