Condition

Suggested Solutions

 

 

Curl

If the printed paper is curled or paper does not

 

feed into the machine:

Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

Change the printer option and try again. Go to printer properties, click Paper tab and set type

 

 

 

 

 

 

to Thin Paper (See "Opening printing

 

 

 

 

 

 

preferences" on page 2).

 

 

 

 

 

 

An unknown image Your machine is probably being used at an

repetitively

altitude of 1,000 m (3,281 ft.) or above.

appears on a few

The high altitude may affect the print quality such

sheets or loose

as loose toner or light imaging. You can select a

toner, light print, or

correct altitude of your machine location (See

contamination

"Altitude adjustment" on page 1).

occurs.

 

Copying problems

 

 

 

 

 

 

 

 

 

Condition

Suggested solution

 

 

 

 

 

 

 

Copies are too light

Use Darkness in Copy feature to lighten or

or too dark.

darken the backgrounds of copies (See

 

 

 

 

 

 

"Changing the settings for each copy" on

 

 

 

 

 

 

page 1).

 

 

 

 

 

 

 

Smears, lines,

If the defects are on the original, use

marks, or spots

Darkness in Copy feature to lighten the

appear on copies.

background of your copies (See "Changing

 

 

 

 

 

 

the settings for each copy" on page 1).

 

 

 

 

 

 

If there are no defects on the original, clean

 

 

 

 

 

 

the scan unit (See "Cleaning the scan unit" on

 

 

 

 

 

 

page 3).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Copy image is

Ensure that the original is face down on the

skewed.

scanner glass.

 

Check that the copy paper is loaded correctly.

 

 

Blank copies print

Ensure that the original is face down on the

out.

scanner glass.

 

 

Image rubs off the

Replace the paper in the tray with paper from

copy easily.

a new package.

 

In high humidity areas, do not leave paper in

 

the machine for extended periods of time.

 

 

Frequent copy paper

Fan the stack of paper, then turn it over in the

jams occur.

tray. Replace the paper in the tray with a fresh

 

supply. Check/adjust the paper guides, if

 

necessary.

 

Ensure that the paper is the proper paper

 

weight.

 

Check for copy paper or pieces of copy paper

 

remaining in the machine after a paper jam

 

has been cleared.

Condition

Suggested solution

 

 

Toner cartridge

Your originals may contain pictures, solids, or

produces fewer

heavy lines. For example, your originals may

copies than

be forms, newsletters, books, or other

expected before

documents that use more toner.

running out of toner.

The scanner lid may be left open while copies

 

are being made.

 

Turn the machine off and back on.

 

 

Scanning problems

Condition

Suggested solutions

 

 

The scanner does not

Make sure that you place the original to be

work.

scanned face down on the scanner glass.

 

There may not be enough available memory

 

to hold the document you want to scan. Try

 

the Prescan function to see if that works.

 

Try lowering the scan resolution rate.

 

Check that the machine cable is connected

 

properly.

 

Make sure that the machine cable is not

 

defective. Switch the cable with a known

 

good cable. If necessary, replace the cable.

 

Check that the scanner is configured

 

correctly. Check scan setting in the

 

SmarThru or the application you want to use

 

to make certain that the scanner job is being

 

sent to the correct port (for example,

 

USB001).

 

 

The unit scans very

Check if the machine is printing received

slowly.

data. If so, scan the document after the

 

received data has been printed.

 

Graphics are scanned more slowly than text.

 

Communication speed slows in scan mode

 

because of the large amount of memory

 

required to analyze and reproduce the

 

scanned image. Set your computer to the

 

ECP printer mode through BIOS setting. It

 

will help to increase the speed. For details

 

about how to set BIOS, refer to your

 

computer user’s guide.

 

 

Troubleshooting_ 14

Page 129
Image 129
Samsung CLX-318X manual Copying problems, Scanning problems, Condition Suggested solution