Condition | Suggested solutions |
|
|
Message appears on | • There may be a copying or printing job in |
your computer | progress. Try your job again when that job is |
screen: | finished. |
• Device can’t be | • The selected port is currently being used. |
set to the H/W | Restart your computer and try again. |
mode you want. | • The machine cable may be improperly |
•Port is being used connected or the power may be off.
| by another | • The scanner driver is not installed or the |
| program. | operating environment is not set up properly. |
• | Port is Disabled. | • Ensure that the machine is properly |
• | Scanner is busy | connected and the power is on, then restart |
| receiving or | your computer. |
| printing data. | • The USB cable may be improperly |
| When the current | connected or the power may be off. |
| job is completed, |
|
| try again. |
|
•Invalid handle.
•Scanning has failed.
Fax problems
condition | suggested solutions |
|
|
The machine is not | • Unplug the power cord and plug it in again. |
working, there is no | • Ensure that there is power being supplied to |
display, or the | the electrical outlet. |
buttons are not |
|
working. |
|
|
|
No dial tone. | • Check that the phone line is properly |
| connected. |
| • Check that the phone socket on the wall is |
| working by plugging in another phone. |
|
|
The numbers stored | Make sure that the numbers are stored in |
in memory do not | memory correctly. Print an Address Book list |
dial correctly. | (See "Setting up Address Book" on page 6). |
|
|
The original does | • Make sure that the paper is not wrinkled and |
not feed into the | you are inserting it in correctly. Check that the |
machine. | original is the right size, not too thick or thin. |
| • Make sure that the document feeder is firmly |
| closed. |
| • The document feeder rubber pad may need to |
| be replaced. Contact a service |
| representative. |
|
|
Faxes are not | • The receiving mode should be set to fax. |
received | • Make sure that there is paper in the tray. |
automatically. | • Check to see if the display shows any error |
| message. If it does, clear the problem. |
|
|
The machine does | • Make sure that the original is loaded in the |
not send. | document feeder or on the scanner glass. |
| • Check the fax machine you are sending to, to |
| see if it can receive your fax. |
|
|
condition | suggested solutions |
|
|
The incoming fax | • The fax machine sending you the fax may be |
has blank spaces or | faulty. |
is of | • A noisy phone line can cause line errors. |
| • Check your machine by making a copy. |
| • A toner cartridge has reached its estimated |
| cartridge life. Replace the toner cartridge |
| (See "Replacing the toner cartridge" on |
| page 2). |
|
|
Some of the words | The fax machine sending the fax had a |
on an incoming fax | temporary document jam. |
are stretched. |
|
|
|
There are lines on | Check your scan unit for marks and clean it (See |
the originals you | "Cleaning the scan unit" on page 3). |
sent. |
|
|
|
The machine dials a | The other fax machine may be turned off, out of |
number, but the | paper, or cannot answer incoming calls. Speak |
connection with the | with the other machine operator and ask her/him |
other fax machine | to solve out the problem. |
fails. |
|
|
|
Faxes do not store in | There may not be enough memory space to |
memory. | store the fax. If the display indicating the |
| memory status shows, delete any faxes you no |
| longer need from the memory, and then try to |
| store the fax again. Call a service |
| representative. |
|
|
Blank areas appear | You may have chosen the wrong paper settings |
at the bottom of | in the user option setting. For details about |
each page or on | paper settings, see "Setting the paper size and |
other pages, with a | type" on page 6. |
small strip of text at |
|
the top |
|
|
|
Samsung Scan and Fax Manager Problem | |
Condition | suggested solution |
|
|
Samsung Scan and | Check your system requirements. Samsung |
Fax Manager does | Scan and Fax Manager works in Windows and |
not work. | Mac OS (See "System requirements" on page 2). |
|
|
Common Windows problems
Condition | Suggested solutions |
|
|
“File in Use” | Exit all software applications. Remove all |
message appears | software from the printer’s startup group, then |
during installation. | restart Windows. Reinstall the printer driver. |
|
|
“General Protection | Close all other applications, reboot Windows |
Fault”, “Exception | and try printing again. |
OE”, “Spool 32” or |
|
“Illegal Operation” |
|
messages appear. |
|
|
|
