Condition | Suggested solutions | |
|
| |
The machine is | • Plug in the power cord and press (power) on | |
not receiving | the control panel. | |
power, | ||
|
or the connection cable between the computer and the machine is not connected properly.
•Disconnect the machine cable and reconnect it.
Paper feeding problems
Condition | Suggested solutions |
|
|
Paper jams during | Clear the paper jam (See "Clearing paper jams" |
printing. | on page 2). |
|
|
Condition | Suggested solutions |
|
|
Paper sticks | • Ensure there is not too much paper in the |
together. | tray. The tray can hold up to 130 sheets of |
| paper, depending on the thickness of your |
| paper. |
| • Make sure that you are using the correct type |
| of paper (See "Setting the paper size and |
| type" on page 6). |
| • Remove paper from the tray and flex or fan |
| the paper. |
| • Humid conditions may cause some paper to |
| stick together, replace with a new stack. |
|
|
Multiple sheets of | Different types of paper may be stacked in the |
paper do not feed. | tray. Load paper of only one type, size and |
| weight. |
|
|
Paper does not feed | • Remove any obstructions from inside the |
into the machine. | machine. |
| • Paper has not been loaded correctly. Remove |
| paper from the tray and reload it correctly. |
| • There is too much paper in the tray. Remove |
| excess paper from the tray. |
| • The paper is too thick. Use only paper that |
| meets the specifications required by the |
| machine (See "Selecting print media" on |
| page 2). |
|
|
The paper keeps | • There is too much paper in the tray. Remove |
jamming. | excess paper from the tray. |
| • An incorrect type of paper is being used. Use |
| only paper that meets the specifications |
| required by the machine (See "Selecting print |
| media" on page 2). |
| • There may be debris inside the machine. |
| Open the front door and remove any debris. |
|
|
Envelopes skew or | Ensure that the paper guides are against both |
fail to feed correctly. | sides of the envelopes. |
|
|
