Message

Meaning

Suggested solutions

 

 

 

DHCP problem:

The IP address

Change the IP address

Auto IP Run

assignment is failed.

assignment method to

 

This happens when

BOOTP or Static. If you

 

Auto IP for DHCP is

do not change this

 

set in SyncThru Web

option, the DHCP server

 

Service.

continually asks to

 

 

assign the IP address.

 

 

 

DHCP problem

The IP address

Change the IP address

Reconfigure

assignment is failed.

assignment method to

BOOTP

This happens when

BOOTP or Static. If you

 

Auto IP for DHCP is

do not change this

 

not set SyncThru Web

option, the DHCP server

 

Service.

continually asks to

 

 

assign the IP address.

 

 

 

Document Jam.

The loaded original

Clear the jam (See

Remove Jam

document has

"Clearing original

 

jammed in the ADF.

document jams

 

 

(CLX-3185FN/CLX-3185

 

 

FW only)" on page 2).

 

 

 

Door Open

The front door is not

Close the door until it

Close it

securely latched.

locks into place.

 

 

 

Error [error number]

A system error has

Turn the power button off

Call for service

occurred.

and on. If the problem

 

 

persists, call a service

 

 

representative.

 

 

 

Error [error number]

A system error has

Turn the power button off

Turn off then on

occurred.

and on. If the problem

 

 

persists, call a service

 

 

representative.

 

 

 

Install Toner

The toner cartridge is

Reinstall the toner

installed improperly or

cartridge two or three

 

not installed.

times to confirm it is

 

 

seated properly. If the

 

 

problem persists, the

 

 

toner cartridge is not

 

 

being detected. Contact

 

 

the service

 

 

representatives.

 

 

 

Memory Full

The memory is full.

Press the left/right arrow

Remove Job

 

to highlight Cancel or

 

 

Start, then press OK. If

 

 

you select Cancel, the

 

 

machine stops the fax

 

 

job. If you select Start,

 

 

the machine only sends

 

 

scanned documents of

 

 

the fax job.

 

 

 

Network Problem:

The IP address is

Check the IP address or

IP Conflict

used elsewhere.

obtain a new IP address.

 

 

 

No Answer

The receiving fax

Try again. Make sure

 

machine has not

that the receiving

 

answered after

machine is operational.

 

several redial

 

 

attempts.

 

 

 

 

Message

Meaning

Suggested solutions

 

 

 

Not Compatible

The toner cartridge is

Install the corresponding

[color] toner

not suitable for your

toner cartridge with a

 

machine.

Samsung-genuine

 

 

cartridge (See

 

 

"Replacing the toner

 

 

cartridge" on page 2).

 

 

 

Not installed

The waste toner

Install the waste toner

Waste tank

container is not

container.

 

installed.

 

 

 

 

Not original

The toner cartridge is

Install the corresponding

[color] toner

not a

toner cartridge with a

 

Samsung-genuine

Samsung-genuine

 

toner cartridge.

cartridge (See

 

 

"Replacing the toner

 

 

cartridge" on page 2).

 

 

 

Output bin full

The output tray is full.

Remove papers from the

Remove media

Or the sensor is not

output tray, the machine

 

facing down.

resumes printing.

 

 

 

Paper Empty

There is no paper in

Load paper in tray 1 (See

in Tray1

tray 1.

"Loading paper in the

 

 

tray" on page 4).

 

 

 

Paper jam

Paper has jammed in

Clear the jam (See "In

in exit area

the paper exit area.

the paper exit area" on

 

 

page 4).

 

 

 

Paper jam

Paper has jammed in

Clear the jam (See "In

in Tray 1

the Tray 1 area.

the tray" on page 3).

 

 

 

Paper jam

Paper has jammed

Clear the jam (See "In

inside machine

inside the machine.

the fuser unit area" on

 

 

page 3).

 

 

 

Prepare IMG unit

The estimated life of

Prepare a imaging unit

imaging unit is close.

for replacement (See

 

 

"Available supplies" on

 

 

page 1).

 

 

 

Prepare new

The estimated life of

The estimated life of a

Transfer belt

transfer unit (ITB) is

transfer unit (ITB) is

 

close.

close (See "Available

 

 

maintenance parts" on

 

 

page 1).

 

 

 

Remove seal tape

The machine cannot

Remove the sealing tape

& Install Toner

detect a toner

from the toner cartridge.

 

cartridge.

Refer to the Quick

 

 

Installation Guide.

 

 

 

Replace new

The transfer unit (ITB)

Prepare the transfer unit

Transfer belt

has almost reached its

(ITB) with a new one

 

estimated life.

(See "Available

 

 

maintenance parts" on

 

 

page 1).

 

 

 

Replace new

The transfer roller has

Replace the transfer

Transfer roller

almost reached its

roller with a new one

 

estimated life.

(See "Available

 

 

maintenance parts" on

 

 

page 1).

 

 

 

Troubleshooting_ 6

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Image 121
Samsung CLX-318X Dhcp problem, Reconfigure, Document Jam, Remove Jam, Door Open, Close it, Call for service, Install Toner