Condition
Toner particles are around bold characters or pictures
Misformed characters
Page skew
Aa B b C A a B b C A a B b C A a B b C A a B C cb
Curl or wave
Wrinkles or creases
Suggested Solutions
The toner might not adhere properly to this type of paper.
•Change the printer option and try again.
Go to the Printing Preferences, click the Paper tab, and set the paper type to Recycled.
•If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper (See "Selecting print media" on page 2).
•If characters are improperly formed and producing a wavy effect, the scanner unit may need service, For service, contact a service representative.
•Ensure that the paper is loaded properly.
•Check the paper type and quality (See "Selecting print media" on page 2).
•Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack.
•Ensure that the paper is loaded properly.
•Check the paper type and quality. Both high temperature and humidity can cause paper curl (See "Selecting print media" on page 2).
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
•Ensure that the paper is loaded properly.
•Check the paper type and quality (See "Selecting print media" on page 2).
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Condition | Suggested Solutions |
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Back of printouts | Check for leaking toner. Clean the inside of the |
are dirty | machine (See "Cleaning the inside" on page 1). |
Solid Color or | • | The toner cartridge may not be installed | |||
Black pages |
| properly. Remove the cartridge and reinsert it. | |||
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| • The toner cartridge may be defective and need | |
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| A |
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| replacing. Remove the toner cartridge and | |
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| install a new one (See "Replacing the toner | |
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| cartridge" on page 2). | |
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| • | The machine may require repair. Contact a | |
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| service representative. | |
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Loose toner | • | Clean the inside of the machine (See "Cleaning | |||
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| the inside" on page 1). |
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| • Check the paper type and quality (See | |
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| "Selecting print media" on page 2). |
•Remove the toner cartridge and install a new
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| one (See "Replacing the toner cartridge" on |
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| page 2). |
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| • If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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Character Voids | Character voids are white areas within parts of | |||
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| characters that should be solid black. |
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| A |
| • If you are using transparencies, try another |
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| type of transparency. Because of the | |
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| composition of transparencies, some | |
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| character voids are normal. | |
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| • You may be printing on the wrong surface of | |
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| the paper. Remove the paper and turn it over. | |
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| • The paper may not meet paper specifications | |
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| (See "Selecting print media" on page 2). |
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Horizontal stripes | If horizontally aligned black streaks or smears | |||
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| appear: |
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| A a B b C |
| • The toner cartridge may be installed |
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| A a B b C |
| improperly. Remove the cartridge and reinsert |
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| it. | |
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| A a B b C |
| • The toner cartridge may be defective. Remove |
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| the toner cartridge and install a new one (See |
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| A a B b C |
| |
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| "Replacing the toner cartridge" on page 2). | |
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| A a B b C |
| |
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| • If the problem persists, the machine may | |
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| require repair. Contact a service |
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| representative. |
