Scanning problems
| Condition |
| Suggested solutions |
|
|
| |
The scanner does | • | Make sure that you place the original to be | |
not work. |
| scanned face down on the scanner glass,. | |
|
| • | There may not be enough available memory |
|
|
| to hold the document you want to scan. Try |
|
|
| the Prescan function to see if that works. Try |
|
|
| lowering the scan resolution rate. |
|
| • | Check that the printer cable is connected |
|
|
| properly. |
|
| • | Make sure that the printer cable is not |
|
|
| defective. Switch the cable with a known |
|
|
| good cable. If necessary, replace the cable. |
|
| • | Check that the scanner is configured |
|
|
| correctly. Check scan setting in the SmarThru |
|
|
| Configuration or the application you want to |
|
|
| use to make certain that the scanner job is |
|
|
| being sent to the correct port. |
|
|
| |
The unit scans | • | Check if the machine is printing received | |
very slowly. |
| data. If so, scan the document after the | |
|
|
| received data has been printed. |
|
| • | Graphics are scanned more slowly than text. |
|
|
| |
Message appears | • | There may be a copying or printing job in | |
on your computer |
| progress. Try your job again when that job is | |
screen: |
| finished, try your job again. | |
• | “Device can't be | • | The selected port is currently being used. |
| set to the H/W |
| Restart your computer and try again. |
| mode you want.” | • | The scanner driver is not installed or the |
• | “Port is being |
| operating environment is not set up properly. |
| used by another | • | Ensure that the machine is properly |
| program.” |
| connected and the power is on, then restart |
• | “Port is |
| your computer. |
| Disabled.” | • | The USB cable may be improperly connected |
• | “Scanner is busy |
| or the power may be off. |
| receiving or |
|
|
| printing data. |
|
|
| When the |
|
|
| current job is |
|
|
| completed, try |
|
|
| again.” |
|
|
• | “Invalid handle.” |
|
|
• | “Scanning has |
|
|
| failed.” |
|
|
|
|
|
|
Common Windows problems
Condition | Suggested solutions |
|
|
“File in Use” | Exit all software applications. Remove all |
message appears | software from the StartUp Group, then restart |
during installation. | Windows. Reinstall the printer driver. |
|
|
“General | Close all other applications, reboot Windows |
Protection Fault”, | and try printing again. |
“Exception OE”, |
|
“Spool32”, or |
|
“Illegal Operation” |
|
messages appear. |
|
|
|
“Fail To Print”, “A | These messages may appear during printing. |
machine timeout | Just keep waiting until the machine finishes |
error occurred.” | printing. If the message appears in standby |
messages appear. | mode or after printing has been completed, |
| check the connection and/or whether an error |
| has occurred. |
|
|
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.
9.13 <Troubleshooting>
