Condition | Suggested solutions |
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Vertical repetitive | If marks repeatedly appear on the printed side |
defects | of the page at even intervals: |
• Clean the inside of the machine. Contact a service representative to clean the inside of the machine. After cleaning the inside of the machine, if you still have the same problems, install a new toner cartridge of the problem color. See "Replacing the toner cartridge" on page 8.5.
• Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.
•The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Try printing
with a different batch of paper. Do not open packages of paper until necessary so that
the paper does not absorb too much
moisture.
• If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in printer properties.
Misformed | • | If characters are improperly formed and | ||
characters |
| producing hollow images, the paper stock | ||
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| may be too slick. Try different paper. (See |
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| "Specifications on print media" on page 4.3.) |
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| • | If characters are improperly formed and |
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| producing a wavy effect, the scanner unit |
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| may need service. Contact a service |
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| representative. |
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Page skew | • | Ensure that the paper is loaded properly. | ||
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| • | Check the paper type and quality. (See |
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| "Specifications on print media" on page 4.3.) |
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| • | Ensure that the paper or other material is |
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| loaded correctly and the guides are not too |
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| tight or too loose against the paper stack. |
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Condition |
| Suggested solutions |
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Curl or wave | • | Ensure that the paper is loaded properly. |
| • | Check the paper type and quality. Both high |
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| temperature and humidity can cause paper |
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| curl. (See "Specifications on print media" on |
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| page 4.3.) |
| • Turn the stack of paper over in the tray. Also | |
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| try rotating the paper 180° in the tray. |
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Wrinkles or creases | • | Ensure that the paper is loaded properly. |
| • | Check the paper type and quality. (See |
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| "Specifications on print media" on page 4.3.) |
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts | Check for leaking toner. Clean the inside of |
are dirty | the machine. Contact a service |
| representative. |
Black pages | • | The toner cartridge may not be installed | ||
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| properly. Remove the cartridge and reinsert |
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| it. |
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| |
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| • | The toner cartridge may be defective and |
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| need replacing. Remove the toner cartridge |
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| and install a new one. (See "Replacing the |
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| toner cartridge" on page 8.5.) |
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| • | The machine may require repair. Contact a |
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| service representative. |
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9.11 <Troubleshooting>
