Samsung SCX-4500W manual Common Macintosh problems, Problem Suggested solutions

Problem		Possible cause and solutions
The machine does not	•	Check if a document is loaded into the
scan.		machine.
	•	Check if your machine is connected to the
		computer. Make sure if it is connected
		properly if an I/O error is reported while
		scanning.
	•	Check if the port is not busy. Since
		functional components of MFP (printer and
		scanner) share the same I/O interface
		(port), the situation of simultaneous access
		of different “consumer” application to the
		same port is possible. To avoid possible
		conflicts, only one of them at a time is
		allowed to gain control over the device. The
		other “consumer” will encounter “device
		busy” response. This can usually happen
		while starting scan procedure, and
		appropriate message box will be displayed.
		To identify the source of the problem, you
		should open ports configuration and select
		the port assigned to your scanner. port’s
		symbol /dev/mfp0 corresponds to LP:0
		designation displayed in the scanners’
		options, /dev/mfp1 relates to LP:1 and so
		on. USB ports start at /dev/mfp4, so
		scanner on USB:0 relates to /dev/mfp4
		respectively and so forth sequentially. In the
		Selected port pane you can see if the port
		is occupied by some other application. If
		this is the case, you should wait for
		completion of the current job or should
		press the Release port button, if you are
		sure that the present port’s owner is not
		functioning properly.
I cannot scan via Gimp	•	Check if Gimp Front-end has
Front-end.		“Xsane: Device dialog.” on the “Acquire”
		menu. If not, you should install Xsane plug-
		in for Gimp on the your computer. You can
		find Xsane plug-in package for Gimp on
		Linux distribution CD or Gimp home page.
		For the detail information, refer to the Help
		for Linux distribution CD or Gimp Front-end
		application.
	If you wish to use other kind of scan
	application, refer to the Help for application.

Problem	Possible cause and solutions
I encounter error	Please avoid changing the print job
“Cannot open port	parameters (via LPR GUI, for example) while
device file” when	a print job is in progress. Known versions of
printing a document.	CUPS server break the print job whenever
	print options are changed and then try to
	restart the job from the beginning. Since
	Unified Linux Driver locks port while printing,
	the abrupt termination of the driver keeps the
	port locked and therefore unavailable for
	subsequent print jobs. If this situation
	occurred, please, try to release the port.
When printing a	The CUPS (Common Unix Printing System)
	version distributed with SuSE Linux 9.2
document over the
	(cups-1.1.21) has a problem with ipp
network in SuSE 9.2,
	(Internet Printing Protocol) printing. Use the
the machine does not
	socket printing instead of ipp or install later
print.
	version of CUPS (cups-1.1.22 or higher).

Common Macintosh problems

Problem	Suggested solutions
PDF file does not print	Incompatibility between the PDF file and
correctly-some parts are	the Acrobat products.
missing in the graphics,	Printing the PDF file as an image may
text or illustrations.
	enable the file to print. Turn on Print As
	Image from the Acrobat printing options.
	Note: It will take longer to print when
	you print a PDF file as an image.
The document has	Update your Mac OS to OS 10.3.3. or
printed, but the print job	higher.
has not disappeared from
the spooler in
Mac OS 10.3.2.
Some fonts are not	Those fonts may not supported by your
printed properly in the	machine. Start the Adobe Illustrator
Adobe Illustrator	program, click File > Print > Illustrator
program.	tab. Then, check Force Fonts to
	Download, and try again.

9.15 <Troubleshooting>