CONDITION

SUGGESTED SOLUTIONS

 

 

Blank areas appear

You may have chosen the wrong paper settings

at the bottom of each

in the user option setting. For details about

page or on other

paper settings, see page 31.

pages, with a small

 

strip of text at the

 

top.

 

 

 

Common PostScript problems (SCX-4x28 Series only)

The following situations are PS language specific and may occur when several printer languages are being used.

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section

PROBLEM

POSSIBLE

SOLUTION

CAUSE

 

 

 

 

 

PostScript file

The PostScript

• Install the PostScript driver,

cannot be

driver may not be

referring to Software

printed.

installed correctly.

section.

 

 

• Print a configuration page

 

 

and verify that the PS

 

 

version is available for

 

 

printing.

 

 

• If the problem persists,

 

 

contact a service

 

 

representative.

 

 

 

“Limit Check

The print job was

You might need to reduce the

Error” message

too complex.

complexity of the page or

appears.

 

install more memory.

 

 

 

A PostScript

The print job may

Make sure that the print job is a

error page prints.

not be PostScript.

PostScript job. Check to see

 

 

whether the software

 

 

application expected a setup or

 

 

PostScript header file to be

 

 

sent to the machine.

The optional tray

The printer driver

Open the PostScript driver

is not selected in

has not been

properties, select the Device

the driver.

configured to

Settings tab, and set the Tray

 

recognize the

option of the Installable

 

optional tray.

Options section to Installed.

 

 

 

Common Windows problems

CONDITION

SUGGESTED SOLUTIONS

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the StartUp Group, then restart

during installation.

Windows. Reinstall the printer driver.

 

 

“General Protection

Close all other applications, reboot Windows

Fault”, “Exception

and try printing again.

OE”, “Spool32”, or

 

“Illegal Operation”

 

messages appear.

 

“Fail To Print”, “A

These messages may appear during printing.

printer timeout error

Just keep waiting until the machine finishes

occurred.” messages

printing. If the message appears in ready mode

appear.

or after printing has been completed, check the

connection and/or whether an error has

 

 

occurred.

 

 

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

76_Troubleshooting

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Samsung SCX-4x24 Common PostScript problems SCX-4x28 Series only, Common Windows problems, Problem Possible Solution Cause