CONDITION | SUGGESTED SOLUTIONS |
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Blank areas appear | You may have chosen the wrong paper settings |
at the bottom of each | in the user option setting. For details about |
page or on other | paper settings, see page 31. |
pages, with a small |
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strip of text at the |
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top. |
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Common PostScript problems (SCX-4x28 Series only)
The following situations are PS language specific and may occur when several printer languages are being used.
To receive a printed or
PROBLEM | POSSIBLE | SOLUTION | |
CAUSE | |||
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PostScript file | The PostScript | • Install the PostScript driver, | |
cannot be | driver may not be | referring to Software | |
printed. | installed correctly. | section. | |
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| • Print a configuration page | |
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| and verify that the PS | |
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| version is available for | |
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| printing. | |
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| • If the problem persists, | |
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| contact a service | |
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| representative. | |
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| |
“Limit Check | The print job was | You might need to reduce the | |
Error” message | too complex. | complexity of the page or | |
appears. |
| install more memory. | |
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| |
A PostScript | The print job may | Make sure that the print job is a | |
error page prints. | not be PostScript. | PostScript job. Check to see | |
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| whether the software | |
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| application expected a setup or | |
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| PostScript header file to be | |
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| sent to the machine. | |
The optional tray | The printer driver | Open the PostScript driver | |
is not selected in | has not been | properties, select the Device | |
the driver. | configured to | Settings tab, and set the Tray | |
| recognize the | option of the Installable | |
| optional tray. | Options section to Installed. | |
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Common Windows problems
CONDITION | SUGGESTED SOLUTIONS | |
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| |
“File in Use” | Exit all software applications. Remove all | |
message appears | software from the StartUp Group, then restart | |
during installation. | Windows. Reinstall the printer driver. | |
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| |
“General Protection | Close all other applications, reboot Windows | |
Fault”, “Exception | and try printing again. | |
OE”, “Spool32”, or |
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“Illegal Operation” |
| |
messages appear. |
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“Fail To Print”, “A | These messages may appear during printing. | |
printer timeout error | Just keep waiting until the machine finishes | |
occurred.” messages | printing. If the message appears in ready mode | |
appear. | or after printing has been completed, check the | |
connection and/or whether an error has | ||
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| occurred. | |
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Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.
76_Troubleshooting