Samsung SCX-4x24 manual Copying problems

CONDITION	SUGGESTED SOLUTIONS
Loose toner	• Clean the inside of the machine. See page 58.
	• Check the paper type and quality. See page 31.
	• Remove the toner cartridge and install a new
	one. See page 61.
	• If the problem persists, the machine may require
	repair. Contact a service representative.

Character Voids	Character voids are white areas within parts of
	characters that should be solid black:

A	• If you are using transparencies, try another
	type of transparency. Because of the
	composition of transparencies, some character
	voids are normal.
	• You may be printing on the wrong surface of
	the paper. Remove the paper and turn it
	around.
	• The paper may not meet paper specifications.
	See page 31.

Horizontal stripes	If horizontally aligned black streaks or smears
	appear:

AaBbCc	• The toner cartridge may be installed
	improperly. Remove the cartridge and reinsert
AaBbCc	it.
AaBbCc	• The toner cartridge may be defective. Remove
AaBbCc	the toner cartridge and install a new one. See
	page 61.
AaBbCc	• If the problem persists, the machine may
	require repair. Contact a service
	representative.
Curl	If the printed paper is curled or paper does not feed
	into the machine:

•Turn over the stack of paper in the tray. Also try

rotating the paper 180° in the tray.

• Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details.

•Use the Paper Stacking function. See page 36.

An unknown image	Your printer is probably being used at an altitude of
repetitively appears	1,000 m (3,281 ft) or above.
on a next few	The high altitude may affect the print quality such
sheets or loose	as loose toner or light imaging. You can set this
toner, light print, or	option through Printer Settings Utility or Printer
contamination	tab in printer driver’s properties. See page 26.
occurs.
Copying problems
CONDITION		SUGGESTED SOLUTIONS
Copies are too light		Use Darkness to darken or lighten the
or too dark.		background of the copies.

CONDITION	SUGGESTED SOLUTIONS
Smears, lines,	• If defects are on the original, use Darkness
marks, or spots	to lighten the background of your copies.
appears on copies.	• If no defects are on the original, clean the
	scan unit. See page 59.
Copy image is	• Ensure that the original is face down on the
skewed.	scanner glass or face up in the ADF.
	• Check that the copy paper is loaded
	correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass or face up in the ADF.
Image rubs off the	• Replace the paper in the tray with paper
copy easily.	from a new package.
	• In high humidity areas, do not leave paper
	in the machine for extended periods of
	time.
Frequent copy paper	• Fan the stack of paper, then turn it over in
jams occur.	the tray. Replace the paper in the tray with
	a fresh supply. Check/adjust the paper
	guides, if necessary.
	• Ensure that the paper is the proper paper
	weight. 80 g/m2 (20 lb bond) paper is
	recommended.
	• Check for copy paper or pieces of copy
	paper remaining in the machine after a
	paper jam has been cleared.
Toner cartridge	• Your originals may contain pictures, solids,
produces fewer	or heavy lines. For example, your originals
copies than expected	may be forms, newsletters, books, or other
before running out of	documents that use more toner.
toner.	• The machine may be turned on and off
	frequently.
	• The scanner lid may be left open while
	copies are being made.

74_Troubleshooting