Printing problems

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The machine

The machine is not

Check the power cord

does not

receiving power.

connections. Check the power

print.

 

switch and the power source.

 

 

 

 

The machine is not

Select Samsung SCX-4x24

 

selected as the

Series or SCX-4x28 Series as

 

default printer.

your default printer in your

 

 

Windows.

 

 

 

Check the machine for the following:

The front cover is not closed. Close the cover.

Paper is jammed. Clear the paper jam. See page 65.

No paper is loaded. Load paper. See page 34.

The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable and

 

cable between the

reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable to

 

cable between the

another computer that is working

 

computer and the

properly and print a job. You can

 

machine is

also try using a different printer

 

defective.

cable.

 

 

 

 

The port setting is

Check the Windows printer setting

 

incorrect.

to make sure that the print job is

 

 

sent to the correct port. If the

 

 

computer has more than one port,

 

 

make sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the printer properties to

 

be configured

ensure that all of the print settings

 

incorrectly.

are correct.

 

 

 

 

The printer driver

Repair the printer software. See

 

may be incorrectly

the Software section.

 

installed.

 

 

 

 

 

The machine is

Check the display message on

 

malfunctioning.

the control panel to see if the

 

 

machine is indicating a system

 

 

error.

 

 

 

 

The document size

Get more hard disk space and

 

is so big that the

print the document again.

 

hard disk space of

 

 

the computer is not

 

 

enough to access

 

 

the print job.

 

 

 

 

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The machine

The paper source

For many software applications,

selects print

selection in the

the paper source selection is

materials

printer properties

found under the Thin Paper tab

from the

may be incorrect.

within the printer properties.

 

Select the correct paper source.

wrong paper

 

 

See the printer driver help screen.

source.

 

 

 

 

 

 

A print job is

The job may be very

Reduce the complexity of the

extremely

complex.

page or try adjusting the print

slow.

 

quality settings.

 

 

 

Half the page

The page orientation

Change the page orientation in

is blank.

setting may be

your application. See the printer

 

incorrect.

driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in the

 

the paper size

printer driver settings matches the

 

settings do not

paper in the tray.

 

match.

Or, ensure that the paper size in

 

 

the printer driver settings matches

 

 

the paper selection in the

 

 

software application settings you

 

 

use.

The machine

The printer cable is

Disconnect the printer cable and

prints, but

loose or defective.

reconnect. Try a print job that you

the text is

 

have already printed successfully.

wrong,

 

If possible, attach the cable and

 

the machine to another computer

garbled, or

 

 

and try a print job that you know

incomplete.

 

 

works. Finally, try a new printer

 

 

cable.

 

 

 

 

The wrong printer

Check the application’s printer

 

driver was selected.

selection menu to ensure that

 

 

your machine is selected.

 

 

 

 

The software

Try printing a job from another

 

application is

application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the machine off

 

malfunctioning.

and then back on again.

Pages print,

The toner cartridge

Redistribute the toner, if

but are blank.

is defective or out of

necessary. See page 60.

 

toner.

If necessary, replace the toner

 

 

cartridge.

 

 

 

 

The file may have

Check the file to ensure that it

 

blank pages.

does not contain blank pages.

 

 

 

 

Some parts, such as

Contact a service representative.

 

the controller or the

 

 

board, may be

 

 

defective.

 

 

 

 

Troubleshooting_ 71

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Samsung SCX-4x24 manual Printing problems, Condition Possible Suggested Solutions Cause