CONDITION | SUGGESTED SOLUTIONS |
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Character Voids | Character voids are white areas within parts of |
A | characters that should be solid black: |
• If you are using transparencies, try another | |
type of transparency. Because of the | |
composition of transparencies, some character | |
voids are normal. | |
• You may be printing on the wrong surface of | |
the paper. Remove the paper and turn it | |
around. | |
| • The paper may not meet paper specifications. |
| See page 31. |
Horizontal stripes | If horizontally aligned black streaks or smears |
| appear: |
AaBbCc | • The toner cartridge may be installed |
improperly. Remove the cartridge and reinsert | |
AaBbCc | it. |
AaBbCc | • The toner cartridge may be defective. Remove |
AaBbCc | the toner cartridge and install a new one. See |
page 61. | |
AaBbCc | • If the problem persists, the machine may |
| require repair. Contact a service |
| representative. |
Curl | If the printed paper is curled or paper does not feed |
| into the machine: |
•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go to printer properties, click Paper tab, and set type
to Thin Paper. Refer to the Software section
for details.
•Use the Paper Stacking function. See page 36.
An unknown image | Your printer is probably being used at an altitude of | |
repetitively appears | 1,000 m (3,281 ft) or above. | |
on a next few | The high altitude may affect the print quality such | |
sheets or loose | as loose toner or light imaging. You can set this | |
toner, light print, or | option through Printer Settings Utility or Printer | |
contamination | tab in printer driver’s properties. See page 26. | |
occurs. |
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Copying problems | ||
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CONDITION | SUGGESTED SOLUTIONS |
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Copies are too light | Use Darkness to darken or lighten the | |
or too dark. | background of the copies. | |
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Smears, lines, | • If defects are on the original, use Darkness | |
marks, or spots | to lighten the background of your copies. | |
appears on copies. | • If no defects are on the original, clean the | |
| scan unit. See page 59. | |
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Copy image is | • Ensure that the original is face down on the | |
skewed. | scanner glass or face up in the ADF. | |
•Check that the copy paper is loaded correctly.
CONDITION | SUGGESTED SOLUTIONS |
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|
Blank copies print | Ensure that the original is face down on the |
out. | scanner glass or face up in the ADF. |
Image rubs off the | • Replace the paper in the tray with paper |
copy easily. | from a new package. |
| • In high humidity areas, do not leave paper |
| in the machine for extended periods of |
| time. |
Frequent copy paper | • Fan the stack of paper, then turn it over in |
jams occur. | the tray. Replace the paper in the tray with |
| a fresh supply. Check/adjust the paper |
| guides, if necessary. |
| • Ensure that the paper is the proper paper |
| weight. 80 g/m2 (20 lb bond) paper is |
| recommended. |
| • Check for copy paper or pieces of copy |
| paper remaining in the machine after a |
| paper jam has been cleared. |
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Toner cartridge | • Your originals may contain pictures, solids, |
produces fewer | or heavy lines. For example, your originals |
copies than expected | may be forms, newsletters, books, or other |
before running out of | documents that use more toner. |
toner. | • The machine may be turned on and off |
| frequently. |
| • The scanner lid may be left open while |
| copies are being made. |
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