Scanning problems
| CONDITION | SUGGESTED SOLUTIONS |
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The scanner does | • Make sure that you place the original to be | |
not work. | scanned face down on the scanner glass, or | |
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| face up in the ADF. |
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| • There may not be enough available memory |
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| to hold the document you want to scan. Try |
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| the Prescan function to see if that works. Try |
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| lowering the scan resolution rate. |
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| • Check that the USB cable is connected |
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| properly. |
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| • Make sure that the USB cable is not |
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| defective. Switch the cable with a known |
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| good cable. If necessary, replace the cable. |
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| • Check that the scanner is configured |
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| correctly. Check scan setting in the SmarThru |
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| Configuration or the application you want to |
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| use to make certain that the scanner job is |
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| being sent to the correct port. |
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The unit scans very | • Check if the machine is printing received | |
slowly. | data. If so, scan the document after the | |
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| received data has been printed. |
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| • Graphics are scanned more slowly than text. |
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| • Communication speed slows in scan mode |
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| because of the large amount of memory |
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| required to analyze and reproduce the |
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| scanned image. Set your computer to the |
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| ECP printer mode through BIOS setting. It will |
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| help to increase the speed. For details about |
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| how to set BIOS, refer to your computer |
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| user’s guide. |
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Message appears on | • There may be a copying or printing job in | |
your computer | progress. When that job is complete, try your | |
screen: | job again. | |
• | “Device can't be | • The Selected port is currently being used. |
| set to the H/W | Restart your computer and try again. |
| mode you want.” | • The printer cable may be improperly |
• “Port is being used | connected or the power may be off. | |
| by another | • The scanner driver is not installed or the |
| program.” | operating environment is not set up properly. |
• | “Port is Disabled. | • Ensure that the machine is properly |
• | “Scanner is busy | connected and the power is on, Then restart |
| receiving or | your computer. |
| printing data. | • The USB cable may be improperly connected |
| When the current | or the power may be off. |
| job is completed, |
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| try again.” |
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•“Invalid handle.”
•“Scanning has failed.”
Fax problems
CONDITION | SUGGESTED SOLUTIONS |
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The machine is not | • Unplug the power cord and plug it in again. |
working, there is no | • Ensure that there is power to the electrical |
display and the | outlet. |
buttons are not |
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working. |
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No dial tone sounds. | • Check that the phone line is connected |
| properly. |
| • Check that the phone socket in the wall is |
| working by plugging in another phone. |
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The numbers stored | Make sure that the numbers are stored in |
in memory do not | memory correctly. Print a Phone Book list, |
dial correctly. | referring to page 53. |
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The original does not | • Make sure that the paper is not wrinkled and |
feed into the | you are putting it in correctly. Check that the |
machine. | original is the right size, not too thick or thin |
| • Make sure that the ADF is firmly closed. |
| • The ADF rubber pad may need to be |
| replaced. See page 62. |
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Faxes are not | • The receiving mode should be set to Fax. |
received | • Make sure that there is paper in the tray. |
automatically. | • Check to see if the display shows any error |
| message. If it does, clear the problem. |
The machine does | • Make sure that the original is loaded in the |
not send. | ADF or on the scanner glass. |
| • Sending should show up on the display. |
| • Check the fax machine you are sending to, to |
| see if it can receive your fax. |
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The incoming fax has | • The fax machine sending you the fax may be |
blank spaces or is of | faulty. |
| • A noisy phone line can cause line errors. |
| • Check your machine by making a copy. |
| • The toner cartridge may be empty. Replace |
| the toner cartridge, referring to page 61. |
Some of the words | The fax machine sending you the fax had a |
on an incoming fax | temporary document jam. |
are stretched. |
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There are lines on | Check your scan unit for marks and clean it. |
the originals you | See page 59. |
send. |
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The machine dials a | The other fax machine may be turned off, out of |
number, but a | paper, or cannot answer incoming calls. Speak |
connection with the | with the other machine operator and ask her/ |
other fax machine | him to sort out the problem. |
fails. |
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Faxes do not store in | There may not be enough memory space to |
memory. | store the fax. If the display shows the Memory |
| Full message, delete from memory any faxes |
| you no longer need and then try again to store |
| the fax. |
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