CONDITION | POSSIBLE | SUGGESTED SOLUTIONS | |
CAUSE | |||
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The print | The resolution of the | Reduce the photo size. If you | |
quality of | photo is very low. | increase the photo size in the | |
photos is not |
| software application, the | |
good. Images |
| resolution will be reduced. | |
are not clear. |
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The machine | If you are under the | Suggested solutions: Change the | |
prints, but | DOS environment, | font setting. See "Changing the | |
the text is | the font setting for | font setting" on page 29. | |
wrong, | your machine may |
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be set incorrectly. |
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garbled, or |
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incomplete. |
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Before | Using damp paper | This is not a problem. Just keep | |
printing, the | can cause vapor | printing. | |
machine | during printing. |
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emits vapor |
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near the |
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output tray. |
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Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.
| CONDITION | SUGGESTED SOLUTIONS |
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Light or faded print If a vertical white streak or faded area appears on | ||
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| the page: |
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•The toner supply is low. You may be able to temporarily extend the toner cartridge life. See
page 61. If this does not improve the print quality, install a new toner cartridge.
•The paper may not meet paper specifications; for example, the paper is too moist or too
rough. See page 31.
• If the entire page is light, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver.
•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning.
•The surface of the LSU part inside the machine may be dirty. Clean the LSU, contact a service representative.
Toner specks | • The paper may not meet specifications; for |
AaBbCc | example, the paper is too moist or too rough. |
See page 31. | |
AaBbCc | • The paper path may need cleaning. See |
AaBbCc | "Cleaning the inside" on page 58. |
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AaBbCc |
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AaBbCc |
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CONDITION | SUGGESTED SOLUTIONS |
Dropouts | If faded areas, generally rounded, occur randomly |
| on the page: |
AaBbCc | • A single sheet of paper may be defective. Try |
AaBbCc | reprinting the job. |
• The moisture content of the paper is uneven or | |
AaBbCc | the paper has moist spots on its surface. Try a |
AaBbCc | different brand of paper. See page 31. |
• The paper lot is bad. The manufacturing | |
AaBbCc | processes can cause some areas to reject |
| toner. Try a different kind or brand of paper. |
•Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick Paper. Refer to the Software section for details.
If these steps do not correct the problem, contact a service representative.
White Spots | White spots appear on the page: |
•The paper is too rough and a lot of dirt from the
paper falls to the inner devices within the machine, which means the transfer belt may be dirty. Clean the inside of your machine. Contact a service representative.
• The paper path may need cleaning. Contact a service representative.
Vertical lines | If black vertical streaks appear on the page: |
•The drum inside the toner cartridge has probably been scratched. Remove the toner cartridge and install a new one. See page 61.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be dirty. Clean the LSU, contact a service representative.
Color or Black | If the amount of background shading becomes |
background | unacceptable: |
•Change to a lighter weight paper. See page 31.
•Check the machine’s environment: very dry (low humidity) or high humidity (higher than
80% RH) conditions can increase the amount of background shading.
•Remove the old toner cartridge and install a new one. See page 61.
Toner smear | • | Clean the inside of the machine. See page 58. |
| • Check the paper type and quality. See page 31. | |
| • | Remove the toner cartridge and install a new |
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| one. See page 61. |
