Samsung SCX-4x26 troubleshooting

63 _Troubleshooting

troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

• Tips for avoiding paper jams

• Clearing document jams

• Clearing paper jams

• Understanding display messages

• Solving other problems

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided.

When a paper jam occurs, follow the steps outlined on page 63.

• Follow the procedures on page 33. Ensure that the adjustable guides

are positioned correctly.

• Do not overload the tray. Ensure that the paper level is below the paper

capacity mark on the inside of the tray.

• Do not remove paper from the tray while your machine is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix paper types in a tray.

• Use only recommended print media. (See "Setting the paper size and

type" on page 35.)

• Ensure that the recommended side of the print media is facing down in

the tray, or facing up in the manual tray.

CLEARING DOCUMENT JAMS

When an original jams whi le passing through the ADF, Document Jam

appears on the di sp l ay.

Input Misfeed

1. Remove any remaining pages from the ADF.

2. Open the ADF cover.

3. Rotate the bushing on the right end of the ADF roller toward the ADF (1)

and remove the roller from the slot (2). Pull the document gently to the

left and out of the ADF.

4. Align the left end of the ADF roller with the slot and push the right end of

the ADF roller in to the ri ght slot ( 1). Rotate the bushing on the right end

of the roller toward the document input tra y ( 2).

5. Close the ADF cover. Then load the removed page(s), if any, back into

the ADF.

Exit misfeed

1ADF cover

This illustration may differ from your machine depending on its

model.

To prevent document jams, use the scanner glass for thick, thin, or

mixed paper-type originals.

Contents

Main 2_Features of your new laser product features of your new laser product SPECIAL FEATURES FEATURES BY MODELS ABOUT THIS USERS GUIDE 4_Features of your new laser product FINDING MORE INFORMATION Safety information_5 safety information IMPORTANT SAFETY SYMBOLS AND PRECAUTIONS What the icons and signs in this users guide mean: LASER SAFETY STATEMENT WARNING Page CORRECT DISPOSAL OF BATTERIES IN THIS PRODUCT RADIO FREQUENCY EMISSIONS FCC Information to the User Canadian Radio Interference Regulations FAX BRANDING RINGER EQUIVALENCE NUMBER You should also know that: REPLACING THE FITTED PLUG (FOR UK ONLY) Important Important warning: DECLARATION OF CONFORMITY (EUROPEAN COUNTRIES) Approvals and Certifications OPENSSL LICENSE ORIGINAL SSLEAY LICENSE Page Contents_13 INTRODUCTION GETTING STARTED LOADING ORIGINALS AND PRINT MEDIA COPYING 14_Contents SCANNING BASIC PRINTING FAXING Contents_15 USING USB FLASH MEMORY MAINTENANCE TROUBLESHOOTING 16_Contents ORDERING SUPPLIES AND ACCESSORIES INSTALLING ACCESSORIES SPECIFICATIONS GLOSSARY INDEX introduction These are the main components of your machine: PRINTER OVERVIEW Front view Rear view 18 _Introduction CONTROL PANEL OVERVIEW UNDERSTANDING THE STATUS LED 20 _Introduction MENU OVERVIEW SUPPLIED SOFTWARE PRINTER DRIVER FEATURES Printer driver getting started This chapter gives you step-by-step instructions for setting up the machine. SETTING UP THE HARDWARE SYSTEM REQUIREMENTS Windows SETTING UP THE NETWORK Supported operating systems Configuring network protocol via the machine Using SetIP program Installing the program Starting the program INSTALLING THE SOFTWARE MACHINE'S BASIC SETTINGS Altitude adjustment Changing the display language Setting the date and time Changing the clock mode Setting sounds Speaker, ringer, key sound, and alarm sound Speaker volume Entering characters using the number keypad Entering alphanumeric characters Using the save modes Toner Save mode Power Save mode Setting print job timeout Changing the font setting loading originals and print media This chapter introduces you how to load originals and print media into your machine. LOADING ORIGINALS On the scanner glass In the ADF SELECTING PRINT MEDIA Specifications on print media Media sizes supported in each mode Guidelines for special print media CHANGING THE SIZE OF THE PAPER IN THE PAPER TRAY LOADING PAPER Loading paper in the tray 1 or optional tray PRINTING ON SPECIAL PRINT MATERIALS Feeding the print material manually ADJUSTING THE OUTPUT SUPPORT Stacking papers firmly SETTING THE PAPER SIZE AND TYPE 36 _Copying copying This chapter gives you step-by-step instructions for copying documents. SELECTING THE PAPER TRAY COPYING CHANGING THE SETTINGS FOR EACH COPY CHANGING THE DEFAULT COPY SETTINGS ID CARD COPYING USING SPECIAL COPY FEATURES Collation 38 _Copying 2-up or 4-up copying Poster copying Clone copying Adjusting background images Copying_39 PRINTING ON BOTH SIDES OF PAPER SETTING COPY TIMEOUT 40 _Scanning scanning SCANNING BASICS SCANNING FROM THE CONTROL PANEL Scanning to application programs Scanning_41 SCANNING BY A NETWORK CONNECTION Preparing for network scanning User authentication for network scanning Registering local authorized users Register authorized network users CHANGING THE SETTINGS FOR EACH SCAN JOB CHANGING THE DEFAULT SCAN SETTINGS SETTING UP ADDRESS BOOK Registering speed email numbers Configuring group email numbers Using Address Book entries Speed email numbers Group email numbers Searching Address Book for an entry Searching sequentially through memory basic printing This chapter explains common printing tasks. PRINTING A DOCUMENT CANCELING A PRINT JOB faxing This chapter gives you information about using your machine as a fax machine. SENDING A FAX Setting the fax header Adjusting the document settings RECEIVING A FAX Selecting the paper tray Changing receiving modes Receiving automatically in Fax mode Receiving manually in Tel mode Receiving manually using an extension telephone Receiving automatically in Ans/Fax mode Receiving faxes using DRPD mode OTHER WAYS TO FAX Sending a fax to multiple destinations Sending a delayed fax Adding pages to a delayed fax Canceling a delayed fax Sending a priority fax Forwarding faxes Forwarding sent faxes to another fax machine Forwarding sent faxes to email address Forwarding received faxes to another fax machine FAX SETUP Sending options Changing the fax setup options Receiving options Changing the default document settings Printing sent fax report automatically Setting up Address Book Speed dial numbers Registering a speed dial number Group dial numbers Registering a group dial number Editing a group dial number Using group dial numbers Searching Address Book for an entry using USB flash memory This chapter explains how to use a USB memory device with your machine. ABOUT USB MEMORY PLUGGING IN A USB MEMORY DEVICE SCANNING TO A USB MEMORY DEVICE PRINTING FROM A USB MEMORY DEVICE To print a document from a USB memory device: BACKING UP DATA Backing up data Restoring data MANAGING USB MEMORY Deleting an image file Formatting a USB memory device Viewing the USB memory status maintenance This chapter provides information for maintaining your machine and the toner cartridge. PRINTING REPORTS Printing a report CLEARING MEMORY CLEANING YOUR MACHINE Cleaning the outside Cleaning the inside Cleaning the scan unit MAINTAINING THE CARTRIDGE Toner cartridge storage Expected cartridge life Redistributing toner REPLACING THE TONER CARTRIDGE Clearing the Toner Empty message MAINTENANCE PARTS Checking replaceables Replacing the ADF rubber pad MANAGING YOUR MACHINE FROM THE WEBSITE To access SyncThru Web Service: CHECKING THE MACHINES SERIAL NUMBER troubleshooting This chapter gives helpful information for what to do if you encounter an error. TIPS FOR AVOIDING PAPER JAMS CLEARING DOCUMENT JAMS Input Misfeed CLEARING PAPER JAMS In the paper feed area In the manual tray In the toner cartridge area In the paper exit area In the duplex unit area In the optional tray UNDERSTANDING DISPLAY MESSAGES Page SOLVING OTHER PROBLEMS Paper feeding Printing problems Printing quality problems A A Copying problems A Scanning problems Samsung Scan Manager problems Fax problems Common Windows problems Common Linux problems Page Common Macintosh problems 78 _Ordering supplies and accessories ordering supplies and accessories SUPPLIES ACCESSORIES HOW TO PURCHASE Installing accessories_79 installing accessories PRECAUTIONS TO TAKE WHEN INSTALLING ACCESSORIES UPGRADING A MEMORY MODULE Installing a memory module Specifications_80 specifications This chapter guides you about this machines specifications such as various features. GENERAL SPECIFICATIONS Specifications_81 PRINTER SPECIFICATIONS SCANNER SPECIFICATIONS 82 _Specifications COPIER SPECIFICATIONS FACSIMILE SPECIFICATIONS glossary Page Page Page index A C D F R S T U V contact SAMSUNG worldwide Contact SAMSUNG worldwide_90 Page Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS B ASIC P A DVANCED P SHARING THE PRINTER LOCALLY S USING SMART PANEL U SING Y OUR PRINTER IN L USING YOUR PRINTER WITH A MACINTOSH 4 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 5 Custom Installation Page 7 Installing Software for Network Printing Typical Installation 8 Custom Installation T Reinstalling Printer Software If you installed the printer software for local printing and Removing Printer Software 2 Printing a Document Printing to a file (PRN) Printer Settings 14 Layout Tab Paper Orientation Paper Tab Source 15 Graphics Tab Extras Tab 17 About Tab Printer Tab High Altitude Co rrection Using a Favorite Setting Using Help 3 Printing Multiple Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printing Booklets 20 Printing on Both Sides of Paper Reverse Duplex Printing Printer Setting , which is the conventional layout used in book binding. , which is the type often used with calendars. Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 Locally Setting Up a Host Computer Setting Up a Client Computer 5 Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Uninstalling Samsung SmarThru Office Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Windows XP Windows Vista Using Smart Panel 6 Understanding Smart Panel Toner Level Using Smart Panel Opening the Troubleshooting Guide Using Printer Settings Utility Using Onscreen Help File Changing the Smart Panel Program Settings 29 7 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Driver root 31 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 32 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 34 Printing Files Scanning a Document 35 Adding Job Type Settings Using the Image Manager Page 37 8 a Macintosh Installing Software Printer driver Installing the Printer driver Setting Up the Printer For a Network-connected For a USB-connected 39 Printing Printing a Document Changing Printer Settings Layout 40 Graphics Resolution(Quality) Paper Printer Settings Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning Scanning with USB Scanning with network Setting scan information in Scan Manager Page SOFTWARE SECTION I A B C D T U W