Samsung SCX-6545N Series Samsung Scan Manager Problem, Fax problems, Common PostScript problems

CONDITION	SUGGESTED SOLUTIONS
The unit scans very	• Check if the machine is printing received
slowly.	data. If so, scan the document after the
	received data has been printed.
	• Graphics are scanned more slowly than text.
	• Communication speed slows in scan mode
	because of the large amount of memory
	required to analyze and reproduce the
	scanned image. Set your computer to the
	ECP printer mode through BIOS setting. It
	will help to increase the speed. For details
	about how to set BIOS, refer to your
	computer user’s guide.
Message appears on	• There may be a copying or printing job in
your computer	progress. Try your job again when that job is
screen:	finished, try your job again.
• “Device can't be	• The selected port is currently being used.
set to the H/W	Restart your computer and try again.
mode you want.”	• The printer cable may be improperly
• “Port is being used	connected or the power may be off.
by another	• The scanner driver is not installed or the
program.”	operating environment is not set up properly.

•“Port is Disabled.” • Ensure that the machine is properly

•	“Scanner is busy	connected and the power is on, then restart
	receiving or	your computer.
	printing data.	• The USB cable may be improperly
	When the current	connected or the power may be off.
	job is completed,
	try again.”
•	“Invalid handle.”
•	“Scanning has
	failed.”

Samsung Scan Manager Problem

CONDITION	SUGGESTED SOLUTIONS
Samsung Scan	Check your system requirements. Samsung
Manager does not	Scan Manager works in Window and
work.	Macintosh (See "System requirements" on
	page 26.)

Fax problems

CONDITION	SUGGESTED SOLUTIONS
The machine is not	• Unplug the power cord and plug it in again.
working, there is no	• Ensure that there is power being supplied to
display and the	the electrical outlet.
buttons are not
working.
No dial tone sounds.	• Check that the phone line is properly
	connected.
	• Check that the phone socket on the wall is
	working by plugging in another phone.

CONDITION	SUGGESTED SOLUTIONS
The numbers stored	Make sure that the numbers are stored in
in memory do not	memory correctly. Print a Fax Phone Book
dial correctly.	list. (See "Setting up a fax phonebook" on
	page 66.)
The original does not	• Make sure that the paper is not wrinkled and
feed into the	you are inserting it in correctly. Check that
machine.	the original is the right size, not too thick or
	thin.
	• Make sure that the DADF is firmly closed.
	• The DADF rubber pad may need to be
	replaced. Contact a service representative.
Faxes are not	• The receiving mode should be set to Fax.
received	• Make sure that there is paper in the tray.
automatically.	• Check to see if the display shows any error
	message. If it does, clear the problem.
The machine does	• Make sure that the original is loaded in the
not send.	DADF or on the scanner glass.
	• Check the fax machine you are sending to,
	to see if it can receive your fax.
The incoming fax has	• The fax machine sending you the fax may
blank spaces or is of	be faulty.
poor-quality.	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge. (See "Replacing the
	toner cartridge" on page 96.)
Some of the words	The fax machine sending the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	(See "Cleaning the scan unit" on page 95.)
sent.
The machine dials a	The other fax machine may be turned off, out
number, but the	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and
other fax machine	ask her/him to solve out the problem.
fails.
Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display shows the low Fax
	memory is full. Print or remove received fax
	Job message, delete any faxes you no longer
	need from the memory and then try to store the
	fax again. Please call for service.
Blank areas appear	You may have chosen the wrong paper
at the bottom of each	settings in the user option setting. For details
page or on other	about paper settings. (See "Setting the paper
pages, with a small	size and type" on page 40.)
strip of text at the
top.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

117_Troubleshooting