Symptom |
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| Countermeasures |
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A message of “Need to reset date/time.” Is displayed | yy This message is displayed if there occurs a problem with the time |
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on the screen. |
| setting of the internal clock or an error in the clock itself. |
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| Contact the retailer or the service center for more information. |
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The time bar is not displayed in Search mode. | yy The timeline can switch between normal and extension mode. |
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| In extension mode, the time bar may not be displayed in the current |
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| timeline. Switch to normal mode or use the left or right button to |
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| navigate through the time bar. |
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The “NO HDD” icon and an error message are | yy Check the HDD for connection. If the problem persists in a normal |
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displayed. |
| condition, contact the nearest service center to have the HDD checked | ||||||
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| by the service personnel. |
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I have connected an external storage device (external | yy See the compatibility list of external storage devices to check if the |
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SATA HDD) to the DVR but the DVR seems not to |
| connected device is supported by the DVR. |
| |||||
recognize it. |
| For the compatibility list, contact the retailer where you purchased the |
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| DVR. |
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If I press the ESC key in full screen mode of the | yy Press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC |
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WebViewer, the system does not switch to a normal |
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| key again. The system will switch to a normal split mode. |
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split mode. |
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| |
I found it difficult to configure the network settings if | yy For more information, refer to the user manual. |
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using the default search, backup and router settings. | yy If you want to check the basics of the product for a quick start, refer to | |||||||
|
| the quick start guide (backup, search). |
| |||||
I forgot the password. | yy Contact the DVR administrator for help. |
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Backup data is just not played by the PC or DVR. | yy When you are backing up data, you have choices about the player either: | |||||||
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| PC or DVR. Make your selection before proceeding. |
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| yy If you are using the PC to play the data, the format of the backup file |
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|
| should be either SEC. |
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| yy If you are using the DVR for this purpose, formatting backup files should | |||||||
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| be done by the DVR. |
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My player does not switch to Live mode while in | yy |
| @ |
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playback. |
| Press the Stop [ | ] button on the remote control, or click the [ |
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|
|
| ] |
| icon on the launcher to switch to Live mode. |
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IX END!APP
