Troubleshooting

Connecting to a computer

 

 

Symptom

 

Explanation/Solution

 

 

 

When accessing videos,

• Disconnect the USB cable from the computer and camcorder, restart the computer, then reconnect it

a computer does not

 

correctly.

recognise your camcorder.

 

 

 

 

 

 

• A video codec is needed to play the file recorded on your camcorder. Install or run the built-in edit

 

 

software (Intelli-studio).

Cannot play a video file

• Make sure you insert the connector in the correct direction, and connect the USB cable to the USB jack

 

on your camcorder firmly.

properly on a PC.

 

•

Disconnect the cable from the computer and camcorder, restart the computer. Reconnect it properly.

 

 

• Your computer may not have the necessary performance specifications to playback a video file. Check

 

 

the recommended computer specifications.

 

 

 

• Exit the Intelli-studio application, and restart the Windows computer.

Intelli-studio does not

• Intelli-studio is not Macintosh compliant.

•

Set “PC Software” to “On” in the Settings menu.

function properly.

•

The Intelli-studio programme may not run automatically. If this occurs, open the CD-ROM drive that has

 

 

 

the Intelli-studio programme on it in My Computer, and then run iStudio.exe.

 

 

 

• Video playback or sound may stop temporarily depending on your computer. The video or sound of files

The image or sound on your

 

copied to your computer are not affected.

camcorder is not played on

•

If your camcorder is connected to a computer that does not support Hi-speed USB (USB2.0), the

your computer properly.

 

images or sound may not be played back correctly.

 

 

The video and sound files copied to your computer are not affected.

 

 

 

• Check the system requirements to play a video. page 96

The playback screen is

•

Exit all other applications running on the computer.

paused or distorted.

•

If a recorded video is played on your camcorder when it is connected to a computer, the image may not

 

 

play smoothly, depending on the transfer speed. Please copy the file to your PC, and then play it back.

Connecting to a computer

 

 

 

Symptom

110

You cannot dub correctly

using the Audio/Video cable.

 

 

Explanation/Solution

•The Audio/Video cable is not connected properly. Make sure that the Audio/Video cable is connected to the proper jacks, i.e. to the input jacks of the device used for dubbing an image from your camcorder. page 94