Samsung STB-E7500/EN, STB-E7900/EN manual Repairs

Appendix

PROBLEM	SOLUTION
AllShare function
I can see folders shared through AllShare,	• AllShare shows only files corresponding to the Videos, Photos, and Music
but I cannot see the files.	categories. Files that do not correspond to these categories may not be
	displayed.
Video is played intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the network is not
	overloaded.
	• The wireless connection between the DLNA compatible device and the
	product is unstable.
	Check the connection.
AllShare connection between product and PC	• The IP address under the same subnetwork should be unique.
is unstable.	If they are not, IP interference can cause this phenomenon.
	• Check if you have a firewall enabled.
	If so, disable the firewall function.
Recording
"Performance test failed." message appears,	• Using lower quality USB storage device not supporting Recording function
and also Schedule recording / recording and	can cause this kind of problem.
Timeshift function does not work.	It is recommended to use USB HDD storage device.
	• Recommended specification of USB HDD is at least 5400 rpm.
	USB HDD of RAID type is not supported.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair centre and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your product.

We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, or contact Samsung Customer Care before seeking to repair your product.

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