Samsung STB-E7900/EN, STB-E7500/EN manual Troubleshooting, Problem Solution

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m.
	• Remove the batteries and hold down one or more buttons for several
	minutes to drain the microprocessor inside the remote control to reset it.
	Reinstall the batteries and try to operate the remote control again.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the @ button (on front panel) for more than 5 seconds. All settings
	will revert to the factory settings.
Forgot password	• Press the @ button (on front panel) for more than 5 seconds. All settings
	including the password will revert to the factory settings.
	Don’t use this unless absolutely necessary.
If you experience other problems.	• Go to the contents and find the section of the user manual that contains the
	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorized service centre.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	• Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input
	resolution.
Abnormal HDMI output screen.	• If random noise appears on the screen, it means that TV does not support
	HDCP (High-bandwidth Digital Content Protection).

09 Appendix

English 67