Troubleshooting, On → Enter → On → Enter → On → Enter → Menu

&Troubleshooting

Maintenance

Troubleshooting

Problem	Check
Power cannot be turned on or	• Keylock level is set to “Level A” or “Level B”, preventing operation of some or all
off using the POWER buttons	buttons. (See page 52 .)
(ON/OFF) on the projector.

Cannot be operated by	• Check to see if the batteries are dead. If they are, replace with new ones. (See page
remote control.	13 .)
	• When the projector is set to slave, use the buttons on the master projector or change the
	setting by RS-232C commands from the computer. (See page 52 .)

Cannot be operated by all	• When using slave setting in combination with Keylock Level B, all the buttons on the
buttons of the projector and	projector and the remote control are disabled. Use the SAPS or RS-232C commands to
remote control.	release slave and Keylock setting and enable buttons to operate.
	Without a computer, you can release slave and Keylock setting by entering the buttons
	on the projector as follows.
	ON → ENTER → ON → ENTER → ON → ENTER → MENU
	However, this operation also releases the password set.

No picture and no sound.	• Projector power cord is not plugged into the wall outlet.
	• The bottom filter cover is not securely installed.
	• Selected input is wrong. (See page 31 .)
	• Cables incorrectly connected to rear panel of the projector. (See pages 16 – 21 .)
	• Remote control batteries have run down. (See page 13 .)

Sound is heard but no picture	•	Cables incorrectly connected to rear panel of the projector. (See pages 16 – 21 .)
appears.	•	“Contrast” and “Bright” adjustments are set to minimum position. (See page 41 .)

•On-screen Display (“BLACK SCREEN”) is turned off and Black Screen function is turned on, creating a black image. (See page 32 .)

Color is faded or poor.	• “Color” and “Tint” adjustments are not correct. (See page 41 .)
Picture is blurred.	• Adjust the focus. (See page 24 .)
	• Projection distance is too long or too short to allow for proper focus. (See pages 25 – 29 .)

Picture appears but no sound	• Cables incorrectly connected to rear panel of the projector. (See pages 16 – 21 .)
is heard.	• Volume is set to minimum. (See page 31 .)

No OSD appears.	• OSD Display is set to “Level A” or “Level B”, preventing to display some or all On-screen
	Displays. (See page 48 .)

An unusual sound is occasion-	• If the picture is normal, the sound is due to cabinet shrinkage caused by temperature
ally heard from the cabinet.	changes. This will not affect operation or performance.

Maintenance indicator lights	• Refer to “Lamp/Maintenance Indicators” on page 61 .
up.

Picture noise appears.	• Adjust the “Phase” setting. (See page 43 .)
	• Noise may appear when used with certain computers. Set the NOISE FILTER to ON
	using the RS-232C command. (See pages 68 – 70 .)

480P images do not appear.	• Set the resolution mode to 480P. (See page 44 .)
Image is green on INPUT 1 or	• Change the input signal type. (See page 41 .)
2 COMPONENT.
Image is pink (no green) on
INPUT 1, 2 RGB.

E-65

XG-P25X/CD (E)-g

02.3.19, 7:13 PM