If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “”, then click on Support, or call Samsung customer service centre.


The TV will not turn on.

Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

Make sure the wall outlet is working.

Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “Remote control does not work” below.


There is no picture/video.

Check cable connections (remove and reconnect all cables connected to the TV and external devices).

Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.

Make sure your connected devices are powered on.

Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

Reboot the connected device by reconnecting the device’s power cable.


The remote control does not work.

Replace the remote control batteries with the poles (+/–) in the right direction.

Clean the sensor’s transmission window on the remote.

Try pointing the remote directly at the TV from 5~6 feet away.


The cable/set top box remote control doesn’t turn the TV on or off, or adjust the volume.

Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user manual for the SAMSUNG TV code.

You can keep your TV as optimum condition to upgrade the latest firmware on web site ( → Support

Downloads) by USB.

This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

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