![Symptoms and solutions](/images/new-backgrounds/161145/161145215x1.webp)
troubleshooting
✪If these instructions do not solve your problem, contact your nearest Samsung authorised service centre.
Symptoms and solutions
Power
Symptom | Explanation/Solution | |
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| |
| • The battery pack may not be installed on your HD camcorder. Insert the | |
| battery pack in the HD camcorder. | |
| • The battery pack may be inserted in the wrong way. Face the gold color | |
| contact point of battery pack towards the HD camcorder and push the | |
The HD camcorder does not turn on. | battery pack into the slot. | |
| • The inserted battery pack may be discharged. Charge the battery pack | |
| or replace it with a charged one. | |
| • If you use AC power adaptor, make sure it is properly connected to wall | |
| outlet. | |
| • Is “Auto Power Off” set to “5 min”? If no button is pressed for about | |
| 5 minutes, the HD camcorder is automatically turned off (“Auto Power | |
The power turns off automatically. | Off”). To disable this option, change the setting of “Auto Power Off” to | |
“Off.” page 69 | ||
| ||
| • The battery pack is almost exhausted. Charge the battery pack or | |
| replace it with a charged one. | |
|
| |
| • Remove the battery pack or unplug AC power adaptor, and connect the | |
Power cannot be turned off. | power supply to the camcorder again before turning it on. | |
• Press the RESET button, and connect the power supply to the | ||
| ||
| camcorder again before turning it on. page 17 | |
| • The temperature is too low. | |
The battery pack is quickly | • The battery pack is not fully charged. Charge the battery pack again. | |
discharged. | • The battery pack reached its lifespan and cannot be recharged. Use | |
| another battery pack. | |
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