Maintenance

Troubleshooting

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card that you received with your scanner. Also visit our web site at www.xeroxscanners.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

Did you select another scanning source in the scanning application? If you use multiple devices with your computer, you may have selected another source for images. Start the application and make sure Xerox DocuMate 632 is selected as the scanner.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s One Touch 4.0 options do not seem to work properly. What do I do?

A likely cause is that some driver programs are already installed on your computer for another scanner. They are interfering with the installation and One Touch options, and you need to remove those other drivers and re-install your Xerox DocuMate 632 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. You can also use the basic steps in the section “Uninstalling Your Scanner” on

110

DocuMate 632 Scanner User’s Guide

Page 115
Image 115
Xerox 632 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

632 specifications

The Xerox 632 is a notable entry in the landscape of multifunction printers, combining advanced printing capabilities with robust scanning, copying, and fax functions, making it an ideal choice for small to medium-sized businesses. This model is recognized for its reliability and efficiency, which are cornerstones of the Xerox brand.

One of the main features of the Xerox 632 is its impressive printing performance. It boasts a print speed of up to 33 pages per minute, which significantly enhances productivity in busy office environments. The printer supports a variety of media types, accommodating everything from plain paper to high-quality photo stock, and offers a maximum print resolution of 1200 x 1200 dpi. This allows for crisp, vibrant output that is crucial for professional documents.

Additionally, the Xerox 632 is equipped with advanced scanning capabilities. It features a dual-sided scanner capable of capturing documents quickly and efficiently, which is particularly beneficial for organizations that handle large volumes of paperwork. The scanning resolution can reach up to 600 x 600 dpi, ensuring that even the smallest details are captured with clarity.

Another characteristic of the Xerox 632 is its user-friendly interface. The model comes with a touchscreen display that simplifies navigation through the various functions and settings, making it accessible for users of all skill levels. This intuitive design minimizes downtime and enhances overall user experience.

In terms of connectivity, the Xerox 632 supports both wired and wireless options, enabling seamless integration into a networked office environment. It is compatible with a range of operating systems, including Windows, macOS, and Linux, ensuring flexibility for diverse workgroups. Additionally, it supports mobile printing solutions, allowing users to print directly from their smartphones and tablets.

Security is a crucial consideration for any modern office equipment, and the Xerox 632 includes several measures to protect sensitive information. Features such as secure print, which requires a user to enter a code at the printer before their documents are released, help safeguard confidential data.

Overall, the Xerox 632 stands out as a multifunction printer that marries efficiency, quality, and advanced technology. Its blend of speed, versatility, and user-friendly features makes it a valuable asset for businesses looking to streamline their document management processes. Whether for printing, scanning, or copying, the Xerox 632 delivers performance and reliability that meets the demands of today’s fast-paced work environments.