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Troubleshooting
Specification
Install
Error codes
System Unit Block Diagram
Replacement Procedures
System unit configuration
Wired LAN Test
Tests and Diagnostics
How to setup the REF PC
Page 51
Image 51
Troubleshooting Procedures
Figure
2-1
Troubleshooting flowchart (1/2)
PORTEGE M780 Maintenance Manual
(960-809)
[CONFIDENTIAL]
2-9
Page 50
Page 52
Page 51
Image 51
Page 50
Page 52
Contents
File Number
First edition January
Copyright
Disclaimer
Trademarks
Preface
Safety Precautions
Portege M780 Maintenance Manual
Acronyms
Conventions
Table of Contents
Troubleshooting Procedures
Only ONE TES
Tests and Diagnostics
Replacement Procedures
Appendices
Hardware Overview
Chapter Hardware Overview
Confidential Portege M780 Maintenance Manual
Chapter Contents
Tables
Figures
Features
HDD
Hardware Overview
Hardware Overview
Hardware Overview
Hardware Overview
Front of the computer
System unit configuration
System unit block diagram
System Unit Block Diagram
Hardware Overview
Hardware Overview
Hardware Overview
Hardware Overview
3.5-inch Floppy Disk Drive USB External
3.5-inch FDD USB External 3.5-inch FDD specifications
2.5-inch Hard Disk Drive
2.5-inch HDD 2.5-inch HDD specifications
Hgsthgst
Hardware Overview 2.5-inch HDD specifications
Tsdc
DVD-Super Multi Drive
Optical Drive ODD
Specifications Panasonic UJ862ABTJ1-M(G8CC0004D127)
Keyboard
Keyboard
LCD Module
TFT Color Display
Power Supply
WOL
Power supply output rating
LAN
Battery specifications
Main Battery
Batteries
Time required for charges
Battery Charging Control
RTC battery
10 RTC battery charging/data preservation time
Data preservation time
AC Adapter
11 AC adapter specifications
Troubleshooting Procedures
Chapter Troubleshooting Procedures
Portege M780 Maintenance Manual
Chapter Contents
Troubleshooting Procedures
Tables
Figures
USB FDD LAN
Troubleshooting
Troubleshooting Procedures
Troubleshooting Flowchart
Troubleshooting flowchart 1/2
Troubleshooting flowchart 2/2
Troubleshooting Procedures
Troubleshooting Procedures
Power Supply Troubleshooting
Procedure 1 Power Status Check
Battery icon
DC in icon Power supply status
Troubleshooting Procedures DC in icon
Procedure 2 Error Code Check
Error code Where error occurs
Error code
Main Battery
E3V output
With no error surveillance
Miscellaneous
Procedure 3 Connection Check
Procedure 5 Replacement Check
Procedure 4 Charging Check
System Board Troubleshooting
Procedure 1 Message Check
KBC Error HDC Error
A set of tool for debug port test
Procedure 2 Debugging Port Check
System Bios Boot block processing
System Bios IRT processing
Troubleshooting Procedures Debug port error status 2/2
F8FF
Procedure 4 Replacement Check
Procedure 3 Diagnostic Test Program Execution Check
Procedure 1 FDD Head Cleaning Check
USB FDD Troubleshooting
FDD error code and status
Procedure 2 Diagnostic Test Program Execution Check
Procedure 3 Connector Check and Replacement Check
Troubleshooting Procedures
Procedure 1 Partition Check
2.5 HDD Troubleshooting
Procedure 2 Message Check
Procedure 3 Format Check
2.5 Hard disk drive error code and status
Procedure 4 Diagnostic Test Program Execution Check
Procedure 5 Connector Check and Replacement Check
Keyboard Troubleshooting
Procedure 1 Diagnostic Test Program Execution Check
Procedure 2 Connector Check and Replacement Check
Touch pad Troubleshooting
Procedure 2 Connector Check and Replacement Check
Procedure 2 Connector Check and Cable Check
Display Troubleshooting
Procedure 3 Replacement Check
Optical Disk Drive Troubleshooting
Troubleshooting Procedures
Modem Troubleshooting
Troubleshooting Procedures
LAN Troubleshooting
Procedure 1 Transmitting-Receiving Check
Wireless LAN Troubleshooting
Procedure 2 Antennas Connection Check
Procedure Replacement Check
Bluetooth Troubleshooting
Troubleshooting Procedures
Procedure 1 Check on Windows OS
Web camera Troubleshooting
Troubleshooting Procedures
Tablet Pen Troubleshooting
Procedure 1 Check on Windows Vista
Procedure 2 Tablet pen replacement Check
Procedure 3 Connector Check and Replacement Check
Touch screen Troubleshooting
Procedure 2 Connector Check and Replacement Check
Procedure 2 Connector Check
Sound Troubleshooting
Procedure 3 Replacement Check
Bridge media Slot Troubleshooting
PCI ExpressCard Slot Troubleshooting
Gigabit Ether ExpressCard
USB2.0 5in1 ExpressCard
Fingerprint sensor Troubleshooting
Procedure 2 Registration of fingerprint
Procedure 1 Setting Windows Log-ON password
Procedure 3 Authentication of fingerprint
Procedure 4 Connector Check and Replacement Check
22 3G Troubleshooting Not Used
Procedure 2 Antenna Connection Check
Tests and Diagnostics
Chapter Tests and Diagnostics
Tests and Diagnostics
20.2
Heatrun Test
Display Test
20.1
Setup
156
DOS T&D
Tables
Diagnostics menu
Diagnostic Test
2 H/W Hardware initial information setting tool
Heatrun test program
Executing the Diagnostic Test
Diagnostics menu T&D
Printer Test
System Test Name
2 H/W initial information setting tool
Setting of the hardware configuration
Tests and Diagnostics
Heatrun Test
Subtest names 1/2
Subtest Names
Hard Disk
Tests and Diagnostics Subtest names 2/2
System Test
Operating clock speed can be changed
Memory Test
Keyboard Test in Progress
Keyboard Test
Display Test
Mode 640*480
Tests and Diagnostics
Floppy Disk Test
Test data ?? subtest 04 only Track No Head No
Printer Test
Tests and Diagnostics
Async Test
Hard Disk Test
XXX Diagnostic Test
HDD
Real Timer Test
To exit the test, press Enter
NDP Test
Expansion Test
Sub# Address Good Bad Contents
Tests and Diagnostics
CD-ROM/DVD-ROM Test
Device name Error code Error status name
Error Code and Error Status Names
Tests and Diagnostics Error codes and error status names 2/3
Tests and Diagnostics Error codes and error status names 3/3
Hard Disk Test Detail Status
Hard disk controller status register contents
Tests and Diagnostics HDC Error register contents
Operations
Program Description
Subtest 1 Pressed key display
Subtest Touch Pad
Subtest 3 Wireless communication switch
LED
Subtest
Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
Figure below shows the name and position of each side
Subtest 7 Acceleration sensor
Back establishes in the upper direction Press Enter key
Subtest 8 Docker Dock/Undock
Subtest Fan control
Subtest a E2PROM MAC/GUID
Subtest C Degitizer utility
Subtest B Intel AMT Information
Subtest D Intel Shirley Peak MAC
Subtest E SSD Card R5C847 Writh/Read
Head Cleaning
Function Description
Enter
Log Utilities
Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO
Running Test
Format
Floppy Disk Drive Utilities
Select a drive number to display the following message
Floppy Disk Format & Copy
DIAGNOSTICS-HARD Disk & Floppy Disk Dump
Following message will appear. To finish the dump, select
System Configuration
Press Enter to return to the Diagnostic Menu
Check of the wireless LAN card type
Wireless LAN Test Program Atheros
Check of the antenna connection
DUT
How to setup the REF PC
Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
・WTWINSVR.EXE
How to start
Wireless LAN Test Program Intel-made Shirley Peak on DUT PC
Wireless LAN Test Program on DUT PC Intel-made
Press any key and return to the test menu
11g Communication Test Tx=a antenna rx = a Antenna
11b Communication Test NG Tx=a antenna rx = a antenna
LAN test
29 LAN/Modem/Bluetooth/IEEE1394 Test Program
Receive
Tests and Diagnostics
Modem loopback test
Modem test
Test procedure
Bluetooth test Preparation
Tests and Diagnostics
Machine
IEEE1394 test
Sound Test program
Main menu
Setup
Advanced menu
Accessing the Setup Program
Security menu screen Power Management menu screen
Advanced menu screen Exit menu screen
Moving Within the Setup Menu and Changing Values
Accepting Changes and Exiting the Setup Window
Factory Preset Configuration
How to change setup Options
Outline of WindowsPE T&D
Maintenance WinPE&FreeDos Test Program Operation
Outline of Specification
Outline
Starting from CD
Starting Toshiba Test & Diagnostic
Tests and Diagnostics
Equipment Configuration for Test
Windows PE T&D
Test Item Equipment required Remarks
Manual Start
Starting T&D Automatic Start
Explanation of each item
System Information Menu
103
Uuid
Description
Memory
Other Device
Test Menu
Status Description
Test setting and Result
This is displayed before the start of every test or if
110
Test Log Management Screen
Display of Test Result
112
113
114
System Utility Menu
Test setting Menu
About a message display
Explanation of HDD Logical Each Item
119
USB Memory Creation Tool
Error Message Description
Display of Smart Information
Attribute Name Description
124
Details of Each Test Function HDD Physical Test
1000
127
128
HDD Logical Test
Hddl
ERROR0000=2008/09/10, 120000 C¥file-A
Memory Test
132
Name Disk Type Drive Type
USB Test
Message Explanation Remarks
ODD Test
ODD
ERROR0000=2008/09/10, 120000000007FF
Wired LAN Test
138
CPU Test
140
Video Test
FDD Test
143
144
145
Timer Test
ERROR0000=2008/09/10, 131120 TIME-1000005 TIME-2000007
Timer
Keyboard Test
149
150
151
Mouse Test
153
154
Smart Check Test
Configuration of Test Equipment
Test device configuration
DOS T&D
Test program configuration
Test program list
Test name Test No
Test item
How to start T&D Diagnostics main menu
Fllppy Disk Test
Diagnostics test menu
Hard Disk Test
Sub test menu
Test Loop
Test Operating Procedure
[[ Halt Operation ]]
Device Name Code Status
Error Code Status
FDD Record not Found
Log Utilities(Task #5)
Task Function
Sub test No
Running Test(Task #6)
35.5.3 FD & HD Utilities(Task #7)
Detail of Each Test Function System Test
171
172
173
174
Resolution
Screen Mode
Display test
ADB5ADADB5ADAD・・・・B5ADAD
Floppy Disk Test
IC1 IC0 US1 US0
[ FDC Status ]
178
Hard Disk Test
HDC Status
Not used
HDC Status P 1F7h
IDN
Bit Name Function
Real timer test
Details of Html Log File
System Information
Item Name Description
Name of FDD
Name of the first IDE HDD and its capacity GB
Name of the second IDE HDD and its capacity GB
Name of ODD and media type
Item Name Description
Test Result
Section Log Explanation Name
List of the error logs recorded on a log file
Wired LAN
Timer
190
191
Chapter Replacement Procedures
Replacement Procedures
Portégé M780 Maintenance Manual
Web camera board
Removing the Bridge media
Removing the ExpressCard
32 Removing the fan
Overview
Overview Replacement Procedures
Safety Precautions
Replacement Procedures Overview
Before You Begin
Disassembly Procedure
Assembly Procedure
Replacement Procedures Overview Rev B
Tools and Equipment
Screw Tightening Torque
Screw Notation
Grip Color
Battery pack
Replacement Procedures Battery pack
Removing the battery pack
Battery pack Replacement Procedures
Installing the battery pack
Use only the batteries approved by Toshiba
ExpressCard Removing the ExpressCard
Replacement Procedures ExpressCard /Bridge media
Installing the ExpressCard
ExpressCard /Bridge media
ExpressCard /Bridge media Replacement Procedures
Removing the Tablet PC pen
Replacement Procedures Tablet PC pen
Installing the Tablet PC pen
Tablet PC pen
Removing the Reserve pen case
Reserve pen case Replacement Procedures
Installing the Reserve pen case
Reserve pen case
Replacement Procedures HDD
HDD
Removing the HDD
HDD Replacement Procedures
Flat Head
Installing the HDD
Replacement Procedures Slim select bay module
Slim select bay module
Removing the slim select bay module
Installing the slim select bay module
10 Detaching the optical drive assembly
Confidential
Memory module slot B Replacement Procedures
Memory module slot B
Removing the memory module
Replacement Procedures4.8 Memory module slot B
Installing the memory module
Replacement Procedures Fan hood
Fan hood
Removing the Fan hood
Installing the Fan hood
Fan hood Replacement Procedures
Removing the keyboard
Replacement Procedures Keyboard
Keyboard Replacement Procedures
M2.5x3.0C S-THIN Head Keyboard cover
Installing the keyboard
Memory module slot a
Replacement Procedures Memory module slot a
19 Removing the memory module slot a
Memory module slot A4 Replacement Procedures
Installing the memory module
Wireless LAN card/Robson card
Wireless LAN card/Robson card Replacement Procedures
Removing the Wireless LAN card/Robson card
Replacement Procedures Wireless LAN card/Robson card
22 Removing the Wireless LAN card
Installing the Wireless LAN card/Robson card
Removing the 3G card
13 3G card 3G model only Replacement Procedures
Installing the 3G card
Replacement Procedures 13 3G card 3G model only
Base assembly and Cover assembly
Base assembly and Cover assembly Replacement Procedures
Removing the base assembly and cover assembly
Remove the hinge rear cover
Replacement Procedures Base assembly and Cover assembly
26 Removing the base assembly and cover assembly
Separate the base assembly and cover assembly
Installing the base assembly and cover assembly
Slim select bay latch Replacement Procedures
Slim select bay latch
Removing the Slim select bay latch
Replacement Procedures Slim select bay latch
Installing the Slim select bay latch
Set the slim select bay latch to the slot
Installing the Battery lock assembly
Battery lock assembly
Battery lock assembly Replacement Procedures
Removing the Battery lock assembly
RTC battery
Replacement Procedures RTC battery
Removing the RTC battery
Installing the RTC battery
RTC battery Replacement Procedures
Bluetooth module
Replacement Procedures Bluetooth module
Removing the Bluetooth module
Installing the Bluetooth module
Bluetooth module Replacement Procedures
Removing the Front panel
Replacement Procedures Front panel
Installing the Front panel
Front panel
20 Fan/Heat sink/CPU Replacement Procedures
20 Fan/Heat sink/CPU
Removing the Fan/Heat sink/CPU
32 Removing the fan
Replacement Procedures 20 Fan/Heat sink/CPU
33 Removing theCPU
34 Installing the CPU
Installing the CPU/fin/DC fan
35 Applying new grease
Replacement Procedures System board
System board
Removing the System board
37 Removing the system board
System board Replacement Procedures
Installing the system board
System board Replacement Procedures Rev B
Installing the HDD cable/Bluetooth cable
HDD cable/Bluetooth cable
Replacement Procedures HDD cable/Bluetooth cable
Removing the HDD cable/Bluetooth cable
23 MDC4 Replacement Procedures
23 MDC
Removing the MDC
Installing the MDC
Replacement Procedures 23 MDC
ExpressCard4 Replacement Procedures
ExpressCard
Remove the ExpressCard4 slot
Installing the ExpressCard slot
Replacement Procedures4.24 ExpressCard
Installing the Battery cable holder
Battery cable holder
Battery cable holder4 Replacement Procedures
Removing the Battery cable holder
Installing the Pen holder assembly
Pen holder assembly
Replacement Procedures Pen holder assembly
Removing the Pen holder assembly
Removing the Sensor board
Sensor board Replacement Procedures
Installing the Sensor board
Sensor board
Replacement Procedures Touch pad
Touch pad
Removing the Touch pad
45 Removing the touch pad
Touch pad Replacement Procedures
46 Removing the touch pad
Replacement Procedures Touch pad Peel off the touch pad
Installing the Touch pad
Replacement Procedures Speaker
Speaker
Removing the speaker
Installing the speaker
Speaker Replacement Procedures
Hinge assembly
Replacement Procedures Hinge assembly
Removing the Hinge assembly
49 Removing the hinge assembly 1 3G model only
Hinge assembly Replacement Procedures
50 Removing the hinge assembly
Installing the Hinge assembly
Replacement Procedures LCD unit/Touch panel/Digitizer
LCD unit/Touch panel/Digitizer
Removing the LCD unit/Touch panel/Digitizer
52 Removing the LCD assembly
LCD unit/Touch panel/Digitizer Replacement Procedures
53 Removing the LCD assembly
Confidential
Confidential
54 Removing the touch panel
Confidential
Confidential
Confidential
Confidential
Confidential
Confidential
Confidential
Confidential
55 Removing the digitizer
Installing the LCD unit/Touch panel/Digitizer
Stick the glass tape in place to fix the LCD assembly
Guide
LCD spacer
Protection board
Black sheet
Removing the Switch board/Fingerprint sensor board
Switch board/Fingerprint sensor board
Installing the Switch board/Fingerprint sensor board
Replacement Procedures Switch board/Fingerprint sensor board
Removing the Web camera board
Web camera board Replacement Procedures
Installing the Web camera board
Web camera board
Wireless LAN antenna/Internal microphone/Web camera cable
LCD cover assembly M2.5x6.0B Flat Head Hinge assembly
Appendices
Appendices
Appendix Contents
United Kingdom UK Keyboard United States US Keyboard
Appendix F Wiring Diagrams
Figure B.1 System boardFW3SY* layout front
Table C.16
Table C.13 CN4440
Table C.14 CN4610
Table C.15 CN4612
Table D-7
Appendix a Handling the LCD Module Appendices
Precautions for handling the LCD module
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix B Board Layout Appendices
Portégé M780 System board FW3SY* Front View
Number Name
Figure B-2 System boardFW3SY* layout back
Portégé M780 System board FWGSY* Back View
HP Jack
SW board FWGSW*,FWGNW* View
Table B-3 SW board FW3SW* connector front
Appendices Appendix B Board Layout
Finger Sensor board FWGFS*,FWGNF* View
Touch Pad board FWGTP*,FWGNT* View
Panel Sensor board FWGPN*,FWGNP* View
System board FW3SY* CN1400 Memory a connector200-pin
Table C- 1 Memory a connector 200-pin 1/3
Appendix C Pin Assignments Appendices
GND ADQS3-B1N ADM3-B1P ADQS3-B1P
ADQS4-B1N
CN1410 Memory B connector 200-pin
Table C- 2 Memory B connector 200-pin 1/3
Appendices Appendix C Pin Assignments
GND BDQS3-B1N BDM3-B1P BDQS3-B1P
BDQS4-B1N
Table C- 4 Sata HDD interface connector 20-pin
CN1910 Select Baysata ODD interface connector 13- pin
CN1900 Sata HDD interface connector 20-pin
Table C- 3 Select Baysata ODD interface connector 13-pin
Table C- 5 Express Card interface connector 26-pin
IS2520 Express Card interface connector 40-pin
Table C-6 Docking interface connector 133-pin 1/3
CN2300 Docking interface connector 133-pin
ZBIDBN-EXN
GND Dskdc PVBAT2
Table C- 7 PCI-E Mini Card interface connector 52-pin
CN2600 PCI-E Mini Card interface connector 52-pin
Table C- 8 PCI-E Mini3G Card interface connector 52-pin
Table C- 9 MDC interface connector 12-pin
CN3010 MDC module interface connector 12-pin
Table C-11 FW3TP* board interface connector 8-pin
10 CN3240 Keyboard interface connector 34-pin
11 CN3250 FW3TP* board interface connector 8-pin
Table C- 10 keyboard interface connector 34-pin
Table C-13 Bluetooth interface connector 10-pin
12 CN4200 1394 interface connector 4-pin
13 CN4440 Bluetooth interface connector 10-pin
Table C-12 1394 interface connector 4-pin
14 CN4610 USB Port2 interface connector 4-pin
15 CN4612 USB Port1 interface connector 4-pin
16 CN1970 eSATA/USB interface connector 20-pin
Table C-17 CRT interface connector 15-pin
17 CN5080 CRT interface connector 15-pin
Table C-18 LCD interface connector 34-pin
18 CN5601 LCD interface connector 34-pin
22 CN8810 Battery connector 10-pin
19 CN6070 Int MIC connector 2-pin
20 CN6150 Speaker connector 4-pin
21 CN8771 FAN interface connector 4-pin
Table C-24 FWGPN* board interface connector 4-pin
23 CN9300 RTC battery connector 3-pin
24 CN9530 FW3GPN* board interface connector 4-pin
Table C-23 RTC battery connector 3-pin
Table C-26 LAN interface connector 12-pin
25 CN9540 FW3FP*/FW3SW* board interface connector 41-pin
26 J4050 LAN interface connector 12-pin
Table C-25 FWGFS* board interface connector 41-pin
27 J6051 Ext MIC connector 5-pin
29 J8800 DC-IN connector 4-pin
28 J6310 HP Jack 6-pin
Table C- 30 Media Bridge interface connector 45-pin
30 IS2140 Media Bridge interface connector 42-pin
31 IS2630 Simm Card Slot 12-pin Not used
Appendix C Pin AssignmentsAppendices
Table C-31 Simm Card Slot 12-pin
Table C-32 System board interface connector 15-pin
Table C-33 System board interface connector 6-pin
35 CN9570 System board interface connector 8-pin
Table C-34 Touch PAD interface connector 12-pin
Table C-35 System board interface connector 8-pin
Table C-36 System board interface connector 4-pin
Table C-38 3G interface connector 3-pin
38 CN2662 3G interface connector 3-pin
39 CN2663 Wlan interface connector 3-pin
Table C-37 ANT interface connector 3-pin
Scan Codes
Appendix D Keyboard Scan/Character Codes Appendices
Table D-1 Scan codes set 1 and set 2 1/4
Caps Lock Enter Shift L No.102
ALT R
122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App
With left Shift With right Shift Set
Table D-4 Scan codes with Fn key
Table D-6 No.124 key scan code
This key generates only make codes
United Kingdom UK Keyboard
United States US Keyboard
Appendix E Key Layout Appendices
Appendices Appendix E Key Layout
Canadian French Keyboard
RGB Monitor Loopback Connector
LAN Loopback Connector
Appendix F Wiring diagrams Appendices
Appendices Appendix F Wiring diagrams
Appendix G Bios rewrite procedures Appendices
Rewriting the Bios
Tools
Appendices Appendix G Bios rewrite procedures
Rewriting the EC/KBC
Appendix H EC/KBC rewrite procedures Appendices
Appendices Appendix H EC/KBC rewrite procedures
Table I-1 Mtbf
Appendix I Reliability Appendices
Appendices Appendix I Reliability