Troubleshooting flowchart 1/2 | Toshiba 960-809 instruction

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

PORTEGE M780 Maintenance Manual (960-809)

[CONFIDENTIAL]

2-9

Image 51

Toshiba 960-809 manual Troubleshooting flowchart 1/2

Contents

File Number First edition January Copyright DisclaimerTrademarks Preface Safety Precautions Portege M780 Maintenance Manual Acronyms Conventions Table of Contents Troubleshooting Procedures Only ONE TES Tests and Diagnostics Replacement Procedures Appendices Hardware Overview Chapter Hardware Overview Confidential Portege M780 Maintenance Manual Chapter Contents Tables Figures Features  HDD Hardware Overview Hardware Overview Hardware Overview Hardware Overview Front of the computer System unit configuration System unit block diagram System Unit Block Diagram Hardware Overview Hardware Overview Hardware Overview Hardware Overview 3.5-inch Floppy Disk Drive USB External 3.5-inch FDD USB External 3.5-inch FDD specifications 2.5-inch Hard Disk Drive 2.5-inch HDD 2.5-inch HDD specifications Hgsthgst Hardware Overview 2.5-inch HDD specifications Tsdc DVD-Super Multi Drive Optical Drive ODD Specifications Panasonic UJ862ABTJ1-M（G8CC0004D127） Keyboard Keyboard LCD Module TFT Color Display Power Supply WOL Power supply output rating LAN Battery specifications Main BatteryBatteries Time required for charges Battery Charging Control RTC battery 10 RTC battery charging/data preservation timeData preservation time AC Adapter 11 AC adapter specifications Troubleshooting Procedures Chapter Troubleshooting Procedures Portege M780 Maintenance Manual Chapter Contents Troubleshooting Procedures Tables Figures USB FDD LAN Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Procedures Power Supply Troubleshooting Procedure 1 Power Status CheckBattery icon DC in icon Power supply status Troubleshooting Procedures DC in icon Procedure 2 Error Code Check Error code Where error occurs Error code  Main Battery  E3V output  With no error surveillance  Miscellaneous Procedure 3 Connection Check Procedure 5 Replacement Check Procedure 4 Charging Check System Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error A set of tool for debug port test Procedure 2 Debugging Port Check System Bios Boot block processing System Bios IRT processing Troubleshooting Procedures Debug port error status 2/2 F8FF Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution Check Procedure 1 FDD Head Cleaning Check USB FDD Troubleshooting FDD error code and status Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check and Replacement Check Troubleshooting Procedures Procedure 1 Partition Check 2.5 HDD Troubleshooting Procedure 2 Message Check Procedure 3 Format Check 2.5 Hard disk drive error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Keyboard Troubleshooting Procedure 1 Diagnostic Test Program Execution CheckProcedure 2 Connector Check and Replacement Check Touch pad Troubleshooting Procedure 2 Connector Check and Replacement Check Procedure 2 Connector Check and Cable Check Display Troubleshooting Procedure 3 Replacement Check Optical Disk Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Wireless LAN Troubleshooting Procedure 2 Antennas Connection Check Procedure Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Procedure 1 Check on Windows OS Web camera Troubleshooting Troubleshooting Procedures Tablet Pen Troubleshooting Procedure 1 Check on Windows VistaProcedure 2 Tablet pen replacement Check Procedure 3 Connector Check and Replacement Check Touch screen Troubleshooting Procedure 2 Connector Check and Replacement Check Procedure 2 Connector Check Sound Troubleshooting Procedure 3 Replacement Check Bridge media Slot Troubleshooting PCI ExpressCard Slot Troubleshooting Gigabit Ether ExpressCardUSB2.0 5in1 ExpressCard Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON password Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check 22 3G Troubleshooting Not Used Procedure 2 Antenna Connection Check Tests and Diagnostics Chapter Tests and Diagnostics Tests and Diagnostics 20.2 Heatrun TestDisplay Test 20.1 Setup 156 DOS T&D Tables Diagnostics menu Diagnostic Test 2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Heatrun Test Subtest names 1/2 Subtest Names Hard Disk Tests and Diagnostics Subtest names 2/2 System Test Operating clock speed can be changed Memory Test Keyboard Test in Progress Keyboard Test Display Test Mode 640*480 Tests and Diagnostics Floppy Disk Test Test data ?? subtest 04 only Track No Head No Printer Test Tests and Diagnostics Async Test Hard Disk Test XXX Diagnostic Test HDD Real Timer Test To exit the test, press Enter NDP Test Expansion Test Sub# Address Good Bad Contents Tests and Diagnostics CD-ROM/DVD-ROM Test Device name Error code Error status name Error Code and Error Status Names Tests and Diagnostics Error codes and error status names 2/3 Tests and Diagnostics Error codes and error status names 3/3 Hard Disk Test Detail Status Hard disk controller status register contents Tests and Diagnostics HDC Error register contents Operations Program Description Subtest 1 Pressed key display Subtest Touch Pad Subtest 3 Wireless communication switch LED Subtest Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Figure below shows the name and position of each side Subtest 7 Acceleration sensor Back establishes in the upper direction Press Enter key Subtest 8 Docker Dock/Undock Subtest Fan controlSubtest a E2PROM MAC/GUID Subtest C Degitizer utility Subtest B Intel AMT Information Subtest D Intel Shirley Peak MAC Subtest Ｅ SSD Card R5C847 Writh/Read Head Cleaning Function DescriptionEnter Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Format Floppy Disk Drive Utilities Select a drive number to display the following message Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Press Enter to return to the Diagnostic Menu Check of the wireless LAN card type Wireless LAN Test Program Atheros Check of the antenna connection DUT How to setup the REF PC Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics ・WTWINSVR.EXE How to start Wireless LAN Test Program Intel-made Shirley Peak on DUT PC Wireless LAN Test Program on DUT PC Intel-made Press any key and return to the test menu 11g Communication Test Tx=a antenna rx = a Antenna 11b Communication Test NG Tx=a antenna rx = a antenna LAN test 29 LAN/Modem/Bluetooth/IEEE1394 Test Program Receive Tests and Diagnostics Modem loopback test Modem test Test procedure Bluetooth test Preparation Tests and Diagnostics Machine IEEE1394 test Sound Test program Main menu Setup Advanced menu Accessing the Setup Program Security menu screen Power Management menu screen Advanced menu screen Exit menu screen Moving Within the Setup Menu and Changing Values Accepting Changes and Exiting the Setup WindowFactory Preset Configuration How to change setup Options Outline of WindowsPE T&D Maintenance WinPE&FreeDos Test Program OperationOutline of Specification Outline Starting from CD Starting Toshiba Test & Diagnostic Tests and Diagnostics Equipment Configuration for Test Windows PE T&DTest Item Equipment required Remarks Manual Start Starting T&D Automatic Start Explanation of each item System Information Menu 103 Uuid Description Memory Other Device Test Menu Status Description Test setting and Result This is displayed before the start of every test or if 110 Test Log Management Screen Display of Test Result 112 113 114 System Utility Menu Test setting Menu About a message display Explanation of HDD Logical Each Item 119 USB Memory Creation Tool Error Message Description Display of Smart Information Attribute Name Description 124 Details of Each Test Function HDD Physical Test 1000 127 128 HDD Logical Test Hddl ERROR0000=2008/09/10, 120000 C¥file-A Memory Test 132 Name Disk Type Drive Type USB Test Message Explanation Remarks ODD Test ODD ERROR0000=2008/09/10, 120000000007FF Wired LAN Test 138 CPU Test 140 Video Test FDD Test 143 144 145 Timer Test ERROR0000=2008/09/10, 131120 TIME-1000005 TIME-2000007 Timer Keyboard Test 149 150 151 Mouse Test 153 154 Smart Check Test Configuration of Test Equipment Test device configurationDOS T&D Test program configuration Test program list Test name Test NoTest item How to start T&D Diagnostics main menu Fllppy Disk Test Diagnostics test menu Hard Disk Test Sub test menu Test Loop Test Operating Procedure ［［ Halt Operation ］］ Device Name Code Status Error Code Status FDD Record not Found Log Utilities（Task #5） Task Function Sub test No Running Test（Task #6） 35.5.3 FD & HD Utilities（Task #7） Detail of Each Test Function System Test 171 172 173 174 Resolution Screen ModeDisplay test ＡＤＢ５ＡＤＡＤＢ５ＡＤＡＤ・・・・Ｂ５ＡＤＡＤ Floppy Disk Test IC1 IC0 US1 US0 ［ FDC Status ］ 178 Hard Disk Test HDC Status Not used HDC Status P 1F7h IDN Bit Name Function Real timer test Details of Html Log File System InformationItem Name Description Name of FDD Name of the first IDE HDD and its capacity GBName of the second IDE HDD and its capacity GB Name of ODD and media type Item Name Description Test Result Section Log Explanation Name List of the error logs recorded on a log file Wired LAN Timer 190 191 Chapter Replacement Procedures Replacement Procedures Portégé M780 Maintenance Manual Web camera board Removing the Bridge media Removing the ExpressCard 32 Removing the fan Overview Overview Replacement Procedures Safety Precautions Replacement Procedures Overview Before You Begin Disassembly Procedure Assembly Procedure Replacement Procedures Overview Rev B Tools and Equipment Screw Tightening Torque Screw Notation Grip Color Battery pack Replacement Procedures Battery packRemoving the battery pack Battery pack Replacement Procedures Installing the battery packUse only the batteries approved by Toshiba ExpressCard Removing the ExpressCard Replacement Procedures ExpressCard /Bridge mediaInstalling the ExpressCard ExpressCard /Bridge media ExpressCard /Bridge media Replacement Procedures Removing the Tablet PC pen Replacement Procedures Tablet PC penInstalling the Tablet PC pen Tablet PC pen Removing the Reserve pen case Reserve pen case Replacement ProceduresInstalling the Reserve pen case Reserve pen case Replacement Procedures HDD HDDRemoving the HDD HDD Replacement Procedures Flat Head Installing the HDD Replacement Procedures Slim select bay module Slim select bay moduleRemoving the slim select bay module Installing the slim select bay module 10 Detaching the optical drive assembly Confidential Memory module slot B Replacement Procedures Memory module slot BRemoving the memory module Replacement Procedures4.8 Memory module slot B Installing the memory module Replacement Procedures Fan hood Fan hoodRemoving the Fan hood Installing the Fan hood Fan hood Replacement Procedures Removing the keyboard Replacement Procedures Keyboard Keyboard Replacement Procedures M2.5x3.0C S-THIN Head Keyboard cover Installing the keyboard Memory module slot a Replacement Procedures Memory module slot a 19 Removing the memory module slot a Memory module slot A4 Replacement Procedures Installing the memory module Wireless LAN card/Robson card Wireless LAN card/Robson card Replacement ProceduresRemoving the Wireless LAN card/Robson card Replacement Procedures Wireless LAN card/Robson card 22 Removing the Wireless LAN card Installing the Wireless LAN card/Robson card Removing the 3G card 13 3G card 3G model only Replacement Procedures Installing the 3G card Replacement Procedures 13 3G card 3G model only Base assembly and Cover assembly Base assembly and Cover assembly Replacement ProceduresRemoving the base assembly and cover assembly Remove the hinge rear cover Replacement Procedures Base assembly and Cover assembly 26 Removing the base assembly and cover assembly Separate the base assembly and cover assembly Installing the base assembly and cover assembly Slim select bay latch Replacement Procedures Slim select bay latchRemoving the Slim select bay latch Replacement Procedures Slim select bay latch Installing the Slim select bay latchSet the slim select bay latch to the slot Installing the Battery lock assembly Battery lock assemblyBattery lock assembly Replacement Procedures Removing the Battery lock assembly RTC battery Replacement Procedures RTC batteryRemoving the RTC battery Installing the RTC battery RTC battery Replacement Procedures Bluetooth module Replacement Procedures Bluetooth moduleRemoving the Bluetooth module Installing the Bluetooth module Bluetooth module Replacement Procedures Removing the Front panel Replacement Procedures Front panelInstalling the Front panel Front panel 20 Fan/Heat sink/CPU Replacement Procedures 20 Fan/Heat sink/CPURemoving the Fan/Heat sink/CPU 32 Removing the fan Replacement Procedures 20 Fan/Heat sink/CPU 33 Removing theCPU 34 Installing the CPU Installing the CPU/fin/DC fan 35 Applying new grease Replacement Procedures System board System boardRemoving the System board 37 Removing the system board System board Replacement Procedures Installing the system board System board Replacement Procedures Rev B Installing the HDD cable/Bluetooth cable HDD cable/Bluetooth cableReplacement Procedures HDD cable/Bluetooth cable Removing the HDD cable/Bluetooth cable 23 MDC4 Replacement Procedures 23 MDCRemoving the MDC Installing the MDC Replacement Procedures 23 MDC ExpressCard4 Replacement Procedures ExpressCardRemove the ExpressCard4 slot Installing the ExpressCard slot Replacement Procedures4.24 ExpressCard Installing the Battery cable holder Battery cable holderBattery cable holder4 Replacement Procedures Removing the Battery cable holder Installing the Pen holder assembly Pen holder assemblyReplacement Procedures Pen holder assembly Removing the Pen holder assembly Removing the Sensor board Sensor board Replacement ProceduresInstalling the Sensor board Sensor board Replacement Procedures Touch pad Touch padRemoving the Touch pad 45 Removing the touch pad Touch pad Replacement Procedures 46 Removing the touch pad Replacement Procedures Touch pad Peel off the touch pad Installing the Touch pad Replacement Procedures Speaker SpeakerRemoving the speaker Installing the speaker Speaker Replacement Procedures Hinge assembly Replacement Procedures Hinge assemblyRemoving the Hinge assembly 49 Removing the hinge assembly 1 3G model only Hinge assembly Replacement Procedures 50 Removing the hinge assembly Installing the Hinge assembly Replacement Procedures LCD unit/Touch panel/Digitizer LCD unit/Touch panel/DigitizerRemoving the LCD unit/Touch panel/Digitizer 52 Removing the LCD assembly LCD unit/Touch panel/Digitizer Replacement Procedures 53 Removing the LCD assembly Confidential Confidential 54 Removing the touch panel Confidential Confidential Confidential Confidential Confidential Confidential Confidential Confidential 55 Removing the digitizer Installing the LCD unit/Touch panel/Digitizer Stick the glass tape in place to fix the LCD assembly Guide LCD spacer Protection board Black sheet Removing the Switch board/Fingerprint sensor board Switch board/Fingerprint sensor board Installing the Switch board/Fingerprint sensor board Replacement Procedures Switch board/Fingerprint sensor board Removing the Web camera board Web camera board Replacement ProceduresInstalling the Web camera board Web camera board Wireless LAN antenna/Internal microphone/Web camera cable LCD cover assembly M2.5x6.0B Flat Head Hinge assembly Appendices Appendices Appendix Contents United Kingdom UK Keyboard United States US Keyboard Appendix F Wiring Diagrams Figure B.1 System boardFW3SY* layout front Table C.16 Table C.13 CN4440Table C.14 CN4610 Table C.15 CN4612 Table D-7 Appendix a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices Portégé M780 System board FW3SY* Front View Number Name Figure B-2 System boardFW3SY* layout back Portégé M780 System board FWGSY* Back View HP Jack SW board FWGSW*,FWGNW* View Table B-3 SW board FW3SW* connector front Appendices Appendix B Board Layout Finger Sensor board FWGFS*,FWGNF* View Touch Pad board FWGTP*,FWGNT* View Panel Sensor board FWGPN*,FWGNP* View System board FW3SY＊ CN1400 Memory a connector200-pin Table C- 1 Memory a connector 200-pin 1/3Appendix C Pin Assignments Appendices GND ADQS3-B1N ADM3-B1P ADQS3-B1P ADQS4-B1N CN1410 Memory B connector 200-pin Table C- 2 Memory B connector 200-pin 1/3Appendices Appendix C Pin Assignments GND BDQS3-B1N BDM3-B1P BDQS3-B1P BDQS4-B1N Table C- 4 Sata HDD interface connector 20-pin CN1910 Select Baysata ODD interface connector 13- pinCN1900 Sata HDD interface connector 20-pin Table C- 3 Select Baysata ODD interface connector 13-pin Table C- 5 Express Card interface connector 26-pin IS2520 Express Card interface connector 40-pin Table C-6 Docking interface connector 133-pin 1/3 CN2300 Docking interface connector 133-pin ZBIDBN-EXN GND Dskdc PVBAT2 Table C- 7 PCI-E Mini Card interface connector 52-pin CN2600 PCI-E Mini Card interface connector 52-pin Table C- 8 PCI-E Mini3G Card interface connector 52-pin Table C- 9 MDC interface connector 12-pin CN3010 MDC module interface connector 12-pin Table C-11 FW3TP* board interface connector 8-pin 10 CN3240 Keyboard interface connector 34-pin11 CN3250 FW3TP* board interface connector 8-pin Table C- 10 keyboard interface connector 34-pin Table C-13 Bluetooth interface connector 10-pin 12 CN4200 1394 interface connector 4-pin13 CN4440 Bluetooth interface connector 10-pin Table C-12 1394 interface connector 4-pin 14 CN4610 USB Port2 interface connector 4-pin 15 CN4612 USB Port1 interface connector 4-pin16 CN1970 eSATA/USB interface connector 20-pin Table C-17 CRT interface connector 15-pin 17 CN5080 CRT interface connector 15-pin Table C-18 LCD interface connector 34-pin 18 CN5601 LCD interface connector 34-pin 22 CN8810 Battery connector 10-pin 19 CN6070 Int MIC connector 2-pin20 CN6150 Speaker connector 4-pin 21 CN8771 FAN interface connector 4-pin Table C-24 FWGPN* board interface connector 4-pin 23 CN9300 RTC battery connector 3-pin24 CN9530 FW3GPN* board interface connector 4-pin Table C-23 RTC battery connector 3-pin Table C-26 LAN interface connector 12-pin 25 CN9540 FW3FP*/FW3SW* board interface connector 41-pin26 J4050 LAN interface connector 12-pin Table C-25 FWGFS* board interface connector 41-pin 27 J6051 Ext MIC connector 5-pin 29 J8800 DC-IN connector 4-pin28 J6310 HP Jack 6-pin Table C- 30 Media Bridge interface connector 45-pin 30 IS2140 Media Bridge interface connector 42-pin 31 IS2630 Simm Card Slot 12-pin Not used Appendix C Pin AssignmentsAppendicesTable C-31 Simm Card Slot 12-pin Table C-32 System board interface connector 15-pin Table C-33 System board interface connector 6-pin 35 CN9570 System board interface connector 8-pin Table C-34 Touch PAD interface connector 12-pinTable C-35 System board interface connector 8-pin Table C-36 System board interface connector 4-pin Table C-38 3G interface connector 3-pin 38 CN2662 3G interface connector 3-pin39 CN2663 Wlan interface connector 3-pin Table C-37 ANT interface connector 3-pin Scan Codes Appendix D Keyboard Scan/Character Codes AppendicesTable D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes United Kingdom UK Keyboard United States US KeyboardAppendix E Key Layout Appendices Appendices Appendix E Key Layout Canadian French Keyboard RGB Monitor Loopback Connector LAN Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Appendix G Bios rewrite procedures Appendices Rewriting the BiosTools Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures Appendices Appendices Appendix H EC/KBC rewrite procedures Table I-1 Mtbf Appendix I Reliability Appendices Appendices Appendix I Reliability