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Troubleshooting
Specs
Install
Error codes
System Unit Block Diagram
Bluetooth
With no error surveillance
Real Timer Test
Wired LAN Test
System unit configuration
Page 52
Image 52
Troubleshooting Procedures
Figure
2-1
Troubleshooting flowchart (2/2)
2-10
[CONFIDENTIAL]
PORTEGE M780 Maintenance Manual
(960-809)
Page 51
Page 53
Page 52
Image 52
Page 51
Page 53
Contents
First edition January
File Number
Disclaimer
Copyright
Trademarks
Safety Precautions
Preface
Portege M780 Maintenance Manual
Conventions
Acronyms
Table of Contents
Troubleshooting Procedures
Tests and Diagnostics
Only ONE TES
Replacement Procedures
Appendices
Chapter Hardware Overview
Hardware Overview
Confidential Portege M780 Maintenance Manual
Chapter Contents
Figures
Tables
Features
HDD
Hardware Overview
Hardware Overview
Hardware Overview
Hardware Overview
Front of the computer
System unit configuration
System Unit Block Diagram
System unit block diagram
Hardware Overview
Hardware Overview
Hardware Overview
Hardware Overview
3.5-inch FDD USB External 3.5-inch FDD specifications
3.5-inch Floppy Disk Drive USB External
2.5-inch HDD 2.5-inch HDD specifications
2.5-inch Hard Disk Drive
Hardware Overview 2.5-inch HDD specifications
Hgsthgst
Tsdc
Optical Drive ODD
DVD-Super Multi Drive
Specifications Panasonic UJ862ABTJ1-M（G8CC0004D127）
Keyboard
Keyboard
TFT Color Display
LCD Module
Power Supply
Power supply output rating
WOL
LAN
Main Battery
Battery specifications
Batteries
Battery Charging Control
Time required for charges
10 RTC battery charging/data preservation time
RTC battery
Data preservation time
11 AC adapter specifications
AC Adapter
Chapter Troubleshooting Procedures
Troubleshooting Procedures
Portege M780 Maintenance Manual
Chapter Contents
Troubleshooting Procedures
Figures
Tables
Troubleshooting
USB FDD LAN
Troubleshooting Procedures
Troubleshooting Flowchart
Troubleshooting flowchart 1/2
Troubleshooting flowchart 2/2
Troubleshooting Procedures
Troubleshooting Procedures
Procedure 1 Power Status Check
Power Supply Troubleshooting
Battery icon
Troubleshooting Procedures DC in icon
DC in icon Power supply status
Procedure 2 Error Code Check
Error code
Error code Where error occurs
Main Battery
E3V output
With no error surveillance
Miscellaneous
Procedure 3 Connection Check
Procedure 4 Charging Check
Procedure 5 Replacement Check
System Board Troubleshooting
Procedure 1 Message Check
KBC Error HDC Error
Procedure 2 Debugging Port Check
A set of tool for debug port test
System Bios Boot block processing
Troubleshooting Procedures Debug port error status 2/2
System Bios IRT processing
F8FF
Procedure 3 Diagnostic Test Program Execution Check
Procedure 4 Replacement Check
USB FDD Troubleshooting
Procedure 1 FDD Head Cleaning Check
Procedure 2 Diagnostic Test Program Execution Check
FDD error code and status
Procedure 3 Connector Check and Replacement Check
Troubleshooting Procedures
2.5 HDD Troubleshooting
Procedure 1 Partition Check
Procedure 2 Message Check
Procedure 3 Format Check
Procedure 4 Diagnostic Test Program Execution Check
2.5 Hard disk drive error code and status
Procedure 5 Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Keyboard Troubleshooting
Procedure 2 Connector Check and Replacement Check
Touch pad Troubleshooting
Procedure 2 Connector Check and Replacement Check
Display Troubleshooting
Procedure 2 Connector Check and Cable Check
Procedure 3 Replacement Check
Optical Disk Drive Troubleshooting
Troubleshooting Procedures
Modem Troubleshooting
Troubleshooting Procedures
LAN Troubleshooting
Wireless LAN Troubleshooting
Procedure 1 Transmitting-Receiving Check
Procedure 2 Antennas Connection Check
Procedure Replacement Check
Bluetooth Troubleshooting
Troubleshooting Procedures
Web camera Troubleshooting
Procedure 1 Check on Windows OS
Troubleshooting Procedures
Procedure 1 Check on Windows Vista
Tablet Pen Troubleshooting
Procedure 2 Tablet pen replacement Check
Procedure 3 Connector Check and Replacement Check
Touch screen Troubleshooting
Procedure 2 Connector Check and Replacement Check
Sound Troubleshooting
Procedure 2 Connector Check
Procedure 3 Replacement Check
Bridge media Slot Troubleshooting
Gigabit Ether ExpressCard
PCI ExpressCard Slot Troubleshooting
USB2.0 5in1 ExpressCard
Fingerprint sensor Troubleshooting
Procedure 1 Setting Windows Log-ON password
Procedure 2 Registration of fingerprint
Procedure 3 Authentication of fingerprint
Procedure 4 Connector Check and Replacement Check
22 3G Troubleshooting Not Used
Procedure 2 Antenna Connection Check
Chapter Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
Heatrun Test
Display Test
20.1
20.2
Setup
DOS T&D
156
Tables
Diagnostic Test
Diagnostics menu
2 H/W Hardware initial information setting tool
Heatrun test program
Executing the Diagnostic Test
Diagnostics menu T&D
Printer Test
System Test Name
2 H/W initial information setting tool
Setting of the hardware configuration
Tests and Diagnostics
Heatrun Test
Subtest Names
Subtest names 1/2
Tests and Diagnostics Subtest names 2/2
Hard Disk
System Test
Operating clock speed can be changed
Memory Test
Keyboard Test
Keyboard Test in Progress
Display Test
Mode 640*480
Tests and Diagnostics
Floppy Disk Test
Test data ?? subtest 04 only Track No Head No
Printer Test
Tests and Diagnostics
Async Test
Hard Disk Test
XXX Diagnostic Test
HDD
Real Timer Test
To exit the test, press Enter
NDP Test
Sub# Address Good Bad Contents
Expansion Test
Tests and Diagnostics
CD-ROM/DVD-ROM Test
Error Code and Error Status Names
Device name Error code Error status name
Tests and Diagnostics Error codes and error status names 2/3
Tests and Diagnostics Error codes and error status names 3/3
Hard disk controller status register contents
Hard Disk Test Detail Status
Tests and Diagnostics HDC Error register contents
Program Description
Operations
Subtest 1 Pressed key display
Subtest Touch Pad
Subtest 3 Wireless communication switch
Subtest
LED
Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
Subtest 7 Acceleration sensor
Figure below shows the name and position of each side
Back establishes in the upper direction Press Enter key
Subtest Fan control
Subtest 8 Docker Dock/Undock
Subtest a E2PROM MAC/GUID
Subtest B Intel AMT Information
Subtest C Degitizer utility
Subtest D Intel Shirley Peak MAC
Subtest Ｅ SSD Card R5C847 Writh/Read
Function Description
Head Cleaning
Enter
Log Utilities
Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO
Running Test
Floppy Disk Drive Utilities
Format
Select a drive number to display the following message
Floppy Disk Format & Copy
DIAGNOSTICS-HARD Disk & Floppy Disk Dump
Following message will appear. To finish the dump, select
System Configuration
Press Enter to return to the Diagnostic Menu
Wireless LAN Test Program Atheros
Check of the wireless LAN card type
Check of the antenna connection
How to setup the REF PC
DUT
Tests and Diagnostics
Tests and Diagnostics
Tests and Diagnostics
How to start
・WTWINSVR.EXE
Wireless LAN Test Program on DUT PC Intel-made
Wireless LAN Test Program Intel-made Shirley Peak on DUT PC
Press any key and return to the test menu
11g Communication Test Tx=a antenna rx = a Antenna
11b Communication Test NG Tx=a antenna rx = a antenna
29 LAN/Modem/Bluetooth/IEEE1394 Test Program
LAN test
Receive
Tests and Diagnostics
Modem test
Modem loopback test
Bluetooth test Preparation
Test procedure
Tests and Diagnostics
IEEE1394 test
Machine
Sound Test program
Setup
Main menu
Advanced menu
Accessing the Setup Program
Security menu screen Power Management menu screen
Advanced menu screen Exit menu screen
Accepting Changes and Exiting the Setup Window
Moving Within the Setup Menu and Changing Values
Factory Preset Configuration
How to change setup Options
Maintenance WinPE&FreeDos Test Program Operation
Outline of Specification
Outline
Outline of WindowsPE T&D
Starting Toshiba Test & Diagnostic
Starting from CD
Tests and Diagnostics
Windows PE T&D
Equipment Configuration for Test
Test Item Equipment required Remarks
Starting T&D Automatic Start
Manual Start
System Information Menu
Explanation of each item
103
Description
Uuid
Memory
Other Device
Test Menu
Test setting and Result
Status Description
This is displayed before the start of every test or if
110
Display of Test Result
Test Log Management Screen
112
113
114
System Utility Menu
Test setting Menu
About a message display
Explanation of HDD Logical Each Item
119
USB Memory Creation Tool
Error Message Description
Display of Smart Information
Attribute Name Description
124
Details of Each Test Function HDD Physical Test
1000
127
128
HDD Logical Test
ERROR0000=2008/09/10, 120000 C¥file-A
Hddl
Memory Test
132
USB Test
Name Disk Type Drive Type
Message Explanation Remarks
ODD Test
ERROR0000=2008/09/10, 120000000007FF
ODD
Wired LAN Test
138
CPU Test
140
Video Test
FDD Test
143
144
145
Timer Test
Timer
ERROR0000=2008/09/10, 131120 TIME-1000005 TIME-2000007
Keyboard Test
149
150
151
Mouse Test
153
154
Smart Check Test
Test device configuration
Configuration of Test Equipment
DOS T&D
Test program configuration
Test name Test No
Test program list
Test item
How to start T&D Diagnostics main menu
Diagnostics test menu
Fllppy Disk Test
Hard Disk Test
Sub test menu
Test Operating Procedure
Test Loop
［［ Halt Operation ］］
Error Code Status
Device Name Code Status
FDD Record not Found
Task Function
Log Utilities（Task #5）
Running Test（Task #6）
Sub test No
35.5.3 FD & HD Utilities（Task #7）
Detail of Each Test Function System Test
171
172
173
174
Screen Mode
Resolution
Display test
Floppy Disk Test
ＡＤＢ５ＡＤＡＤＢ５ＡＤＡＤ・・・・Ｂ５ＡＤＡＤ
［ FDC Status ］
IC1 IC0 US1 US0
178
Hard Disk Test
HDC Status
HDC Status P 1F7h
Not used
Bit Name Function
IDN
Real timer test
System Information
Details of Html Log File
Item Name Description
Name of the first IDE HDD and its capacity GB
Name of the second IDE HDD and its capacity GB
Name of ODD and media type
Name of FDD
Test Result
Item Name Description
List of the error logs recorded on a log file
Section Log Explanation Name
Wired LAN
Timer
190
191
Chapter Replacement Procedures
Replacement Procedures
Portégé M780 Maintenance Manual
Web camera board
Removing the ExpressCard
Removing the Bridge media
32 Removing the fan
Overview Replacement Procedures
Overview
Replacement Procedures Overview
Safety Precautions
Before You Begin
Disassembly Procedure
Assembly Procedure
Replacement Procedures Overview Rev B
Tools and Equipment
Screw Tightening Torque
Grip Color
Screw Notation
Replacement Procedures Battery pack
Battery pack
Removing the battery pack
Installing the battery pack
Battery pack Replacement Procedures
Use only the batteries approved by Toshiba
Replacement Procedures ExpressCard /Bridge media
Installing the ExpressCard
ExpressCard /Bridge media
ExpressCard Removing the ExpressCard
ExpressCard /Bridge media Replacement Procedures
Replacement Procedures Tablet PC pen
Installing the Tablet PC pen
Tablet PC pen
Removing the Tablet PC pen
Reserve pen case Replacement Procedures
Installing the Reserve pen case
Reserve pen case
Removing the Reserve pen case
HDD
Replacement Procedures HDD
Removing the HDD
HDD Replacement Procedures
Flat Head
Installing the HDD
Slim select bay module
Replacement Procedures Slim select bay module
Removing the slim select bay module
10 Detaching the optical drive assembly
Installing the slim select bay module
Confidential
Memory module slot B
Memory module slot B Replacement Procedures
Removing the memory module
Replacement Procedures4.8 Memory module slot B
Installing the memory module
Fan hood
Replacement Procedures Fan hood
Removing the Fan hood
Fan hood Replacement Procedures
Installing the Fan hood
Replacement Procedures Keyboard
Removing the keyboard
Keyboard Replacement Procedures
M2.5x3.0C S-THIN Head Keyboard cover
Installing the keyboard
Replacement Procedures Memory module slot a
Memory module slot a
Memory module slot A4 Replacement Procedures
19 Removing the memory module slot a
Installing the memory module
Wireless LAN card/Robson card Replacement Procedures
Wireless LAN card/Robson card
Removing the Wireless LAN card/Robson card
Replacement Procedures Wireless LAN card/Robson card
22 Removing the Wireless LAN card
Installing the Wireless LAN card/Robson card
13 3G card 3G model only Replacement Procedures
Removing the 3G card
Replacement Procedures 13 3G card 3G model only
Installing the 3G card
Base assembly and Cover assembly Replacement Procedures
Base assembly and Cover assembly
Removing the base assembly and cover assembly
Replacement Procedures Base assembly and Cover assembly
Remove the hinge rear cover
Separate the base assembly and cover assembly
26 Removing the base assembly and cover assembly
Installing the base assembly and cover assembly
Slim select bay latch
Slim select bay latch Replacement Procedures
Removing the Slim select bay latch
Installing the Slim select bay latch
Replacement Procedures Slim select bay latch
Set the slim select bay latch to the slot
Battery lock assembly
Battery lock assembly Replacement Procedures
Removing the Battery lock assembly
Installing the Battery lock assembly
Replacement Procedures RTC battery
RTC battery
Removing the RTC battery
RTC battery Replacement Procedures
Installing the RTC battery
Replacement Procedures Bluetooth module
Bluetooth module
Removing the Bluetooth module
Bluetooth module Replacement Procedures
Installing the Bluetooth module
Replacement Procedures Front panel
Installing the Front panel
Front panel
Removing the Front panel
20 Fan/Heat sink/CPU
20 Fan/Heat sink/CPU Replacement Procedures
Removing the Fan/Heat sink/CPU
Replacement Procedures 20 Fan/Heat sink/CPU
32 Removing the fan
33 Removing theCPU
Installing the CPU/fin/DC fan
34 Installing the CPU
35 Applying new grease
System board
Replacement Procedures System board
Removing the System board
System board Replacement Procedures
37 Removing the system board
Installing the system board
System board Replacement Procedures Rev B
HDD cable/Bluetooth cable
Replacement Procedures HDD cable/Bluetooth cable
Removing the HDD cable/Bluetooth cable
Installing the HDD cable/Bluetooth cable
23 MDC
23 MDC4 Replacement Procedures
Removing the MDC
Replacement Procedures 23 MDC
Installing the MDC
ExpressCard
ExpressCard4 Replacement Procedures
Remove the ExpressCard4 slot
Replacement Procedures4.24 ExpressCard
Installing the ExpressCard slot
Battery cable holder
Battery cable holder4 Replacement Procedures
Removing the Battery cable holder
Installing the Battery cable holder
Pen holder assembly
Replacement Procedures Pen holder assembly
Removing the Pen holder assembly
Installing the Pen holder assembly
Sensor board Replacement Procedures
Installing the Sensor board
Sensor board
Removing the Sensor board
Touch pad
Replacement Procedures Touch pad
Removing the Touch pad
Touch pad Replacement Procedures
45 Removing the touch pad
Replacement Procedures Touch pad Peel off the touch pad
46 Removing the touch pad
Installing the Touch pad
Speaker
Replacement Procedures Speaker
Removing the speaker
Speaker Replacement Procedures
Installing the speaker
Replacement Procedures Hinge assembly
Hinge assembly
Removing the Hinge assembly
Hinge assembly Replacement Procedures
49 Removing the hinge assembly 1 3G model only
50 Removing the hinge assembly
Installing the Hinge assembly
LCD unit/Touch panel/Digitizer
Replacement Procedures LCD unit/Touch panel/Digitizer
Removing the LCD unit/Touch panel/Digitizer
LCD unit/Touch panel/Digitizer Replacement Procedures
52 Removing the LCD assembly
53 Removing the LCD assembly
Confidential
Confidential
54 Removing the touch panel
Confidential
Confidential
Confidential
Confidential
Confidential
Confidential
Confidential
Confidential
55 Removing the digitizer
Installing the LCD unit/Touch panel/Digitizer
Stick the glass tape in place to fix the LCD assembly
Guide
LCD spacer
Protection board
Black sheet
Switch board/Fingerprint sensor board
Removing the Switch board/Fingerprint sensor board
Replacement Procedures Switch board/Fingerprint sensor board
Installing the Switch board/Fingerprint sensor board
Web camera board Replacement Procedures
Installing the Web camera board
Web camera board
Removing the Web camera board
Wireless LAN antenna/Internal microphone/Web camera cable
LCD cover assembly M2.5x6.0B Flat Head Hinge assembly
Appendices
Appendices
Appendix Contents
United Kingdom UK Keyboard United States US Keyboard
Appendix F Wiring Diagrams
Figure B.1 System boardFW3SY* layout front
Table C.13 CN4440
Table C.14 CN4610
Table C.15 CN4612
Table C.16
Table D-7
Precautions for handling the LCD module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Portégé M780 System board FW3SY* Front View
Appendix B Board Layout Appendices
Number Name
Portégé M780 System board FWGSY* Back View
Figure B-2 System boardFW3SY* layout back
HP Jack
Table B-3 SW board FW3SW* connector front
SW board FWGSW*,FWGNW* View
Finger Sensor board FWGFS*,FWGNF* View
Appendices Appendix B Board Layout
Touch Pad board FWGTP*,FWGNT* View
Panel Sensor board FWGPN*,FWGNP* View
Table C- 1 Memory a connector 200-pin 1/3
System board FW3SY＊ CN1400 Memory a connector200-pin
Appendix C Pin Assignments Appendices
GND ADQS3-B1N ADM3-B1P ADQS3-B1P
ADQS4-B1N
Table C- 2 Memory B connector 200-pin 1/3
CN1410 Memory B connector 200-pin
Appendices Appendix C Pin Assignments
GND BDQS3-B1N BDM3-B1P BDQS3-B1P
BDQS4-B1N
CN1910 Select Baysata ODD interface connector 13- pin
CN1900 Sata HDD interface connector 20-pin
Table C- 3 Select Baysata ODD interface connector 13-pin
Table C- 4 Sata HDD interface connector 20-pin
IS2520 Express Card interface connector 40-pin
Table C- 5 Express Card interface connector 26-pin
CN2300 Docking interface connector 133-pin
Table C-6 Docking interface connector 133-pin 1/3
ZBIDBN-EXN
GND Dskdc PVBAT2
CN2600 PCI-E Mini Card interface connector 52-pin
Table C- 7 PCI-E Mini Card interface connector 52-pin
Table C- 8 PCI-E Mini3G Card interface connector 52-pin
CN3010 MDC module interface connector 12-pin
Table C- 9 MDC interface connector 12-pin
10 CN3240 Keyboard interface connector 34-pin
11 CN3250 FW3TP* board interface connector 8-pin
Table C- 10 keyboard interface connector 34-pin
Table C-11 FW3TP* board interface connector 8-pin
12 CN4200 1394 interface connector 4-pin
13 CN4440 Bluetooth interface connector 10-pin
Table C-12 1394 interface connector 4-pin
Table C-13 Bluetooth interface connector 10-pin
15 CN4612 USB Port1 interface connector 4-pin
14 CN4610 USB Port2 interface connector 4-pin
16 CN1970 eSATA/USB interface connector 20-pin
17 CN5080 CRT interface connector 15-pin
Table C-17 CRT interface connector 15-pin
18 CN5601 LCD interface connector 34-pin
Table C-18 LCD interface connector 34-pin
19 CN6070 Int MIC connector 2-pin
20 CN6150 Speaker connector 4-pin
21 CN8771 FAN interface connector 4-pin
22 CN8810 Battery connector 10-pin
23 CN9300 RTC battery connector 3-pin
24 CN9530 FW3GPN* board interface connector 4-pin
Table C-23 RTC battery connector 3-pin
Table C-24 FWGPN* board interface connector 4-pin
25 CN9540 FW3FP*/FW3SW* board interface connector 41-pin
26 J4050 LAN interface connector 12-pin
Table C-25 FWGFS* board interface connector 41-pin
Table C-26 LAN interface connector 12-pin
29 J8800 DC-IN connector 4-pin
27 J6051 Ext MIC connector 5-pin
28 J6310 HP Jack 6-pin
30 IS2140 Media Bridge interface connector 42-pin
Table C- 30 Media Bridge interface connector 45-pin
Appendix C Pin AssignmentsAppendices
31 IS2630 Simm Card Slot 12-pin Not used
Table C-31 Simm Card Slot 12-pin
Table C-32 System board interface connector 15-pin
Table C-33 System board interface connector 6-pin
Table C-34 Touch PAD interface connector 12-pin
35 CN9570 System board interface connector 8-pin
Table C-35 System board interface connector 8-pin
Table C-36 System board interface connector 4-pin
38 CN2662 3G interface connector 3-pin
39 CN2663 Wlan interface connector 3-pin
Table C-37 ANT interface connector 3-pin
Table C-38 3G interface connector 3-pin
Appendix D Keyboard Scan/Character Codes Appendices
Scan Codes
Table D-1 Scan codes set 1 and set 2 1/4
Caps Lock Enter Shift L No.102
ALT R
122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App
With left Shift With right Shift Set
Table D-4 Scan codes with Fn key
Table D-6 No.124 key scan code
This key generates only make codes
United States US Keyboard
United Kingdom UK Keyboard
Appendix E Key Layout Appendices
Canadian French Keyboard
Appendices Appendix E Key Layout
LAN Loopback Connector
RGB Monitor Loopback Connector
Appendix F Wiring diagrams Appendices
Appendices Appendix F Wiring diagrams
Rewriting the Bios
Appendix G Bios rewrite procedures Appendices
Tools
Appendices Appendix G Bios rewrite procedures
Appendix H EC/KBC rewrite procedures Appendices
Rewriting the EC/KBC
Appendices Appendix H EC/KBC rewrite procedures
Appendix I Reliability Appendices
Table I-1 Mtbf
Appendices Appendix I Reliability
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