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Toshiba 960-809 manual Chapter Troubleshooting Procedures

Models: 960-809

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Troubleshooting Procedures

Chapter 2

Troubleshooting Procedures

PORTEGE M780 Maintenance Manual (960-809)

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Toshiba 960-809 manual Chapter Troubleshooting Procedures

Contents

File Number First edition JanuaryDisclaimer CopyrightTrademarks Preface Safety PrecautionsPortege M780 Maintenance Manual Acronyms ConventionsTable of Contents Troubleshooting Procedures Only ONE TES Tests and DiagnosticsReplacement Procedures Appendices Hardware Overview Chapter Hardware OverviewConfidential Portege M780 Maintenance Manual Chapter Contents Tables FiguresFeatures  HDD Hardware Overview Hardware Overview Hardware Overview Hardware Overview Front of the computer System unit configuration System unit block diagram System Unit Block DiagramHardware Overview Hardware Overview Hardware Overview Hardware Overview 3.5-inch Floppy Disk Drive USB External 3.5-inch FDD USB External 3.5-inch FDD specifications2.5-inch Hard Disk Drive 2.5-inch HDD 2.5-inch HDD specificationsHgsthgst Hardware Overview 2.5-inch HDD specificationsTsdc DVD-Super Multi Drive Optical Drive ODDSpecifications Panasonic UJ862ABTJ1-M（G8CC0004D127） Keyboard KeyboardLCD Module TFT Color DisplayPower Supply WOL Power supply output ratingLAN Main Battery Battery specificationsBatteries Time required for charges Battery Charging Control10 RTC battery charging/data preservation time RTC batteryData preservation time AC Adapter 11 AC adapter specificationsTroubleshooting Procedures Chapter Troubleshooting ProceduresPortege M780 Maintenance Manual Chapter Contents Troubleshooting Procedures Tables FiguresUSB FDD LAN TroubleshootingTroubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Procedures Procedure 1 Power Status Check Power Supply TroubleshootingBattery icon DC in icon Power supply status Troubleshooting Procedures DC in iconProcedure 2 Error Code Check Error code Where error occurs Error code Main Battery  E3V output  With no error surveillance  Miscellaneous Procedure 3 Connection Check Procedure 5 Replacement Check Procedure 4 Charging CheckSystem Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error A set of tool for debug port test Procedure 2 Debugging Port CheckSystem Bios Boot block processing System Bios IRT processing Troubleshooting Procedures Debug port error status 2/2F8FF Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution CheckProcedure 1 FDD Head Cleaning Check USB FDD TroubleshootingFDD error code and status Procedure 2 Diagnostic Test Program Execution CheckProcedure 3 Connector Check and Replacement Check Troubleshooting Procedures Procedure 1 Partition Check 2.5 HDD TroubleshootingProcedure 2 Message Check Procedure 3 Format Check 2.5 Hard disk drive error code and status Procedure 4 Diagnostic Test Program Execution CheckProcedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard TroubleshootingProcedure 2 Connector Check and Replacement Check Touch pad Troubleshooting Procedure 2 Connector Check and Replacement Check Procedure 2 Connector Check and Cable Check Display TroubleshootingProcedure 3 Replacement Check Optical Disk Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Wireless LAN TroubleshootingProcedure 2 Antennas Connection Check Procedure Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Procedure 1 Check on Windows OS Web camera TroubleshootingTroubleshooting Procedures Procedure 1 Check on Windows Vista Tablet Pen TroubleshootingProcedure 2 Tablet pen replacement Check Procedure 3 Connector Check and Replacement Check Touch screen Troubleshooting Procedure 2 Connector Check and Replacement Check Procedure 2 Connector Check Sound TroubleshootingProcedure 3 Replacement Check Bridge media Slot Troubleshooting Gigabit Ether ExpressCard PCI ExpressCard Slot TroubleshootingUSB2.0 5in1 ExpressCard Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON passwordProcedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check 22 3G Troubleshooting Not Used Procedure 2 Antenna Connection Check Tests and Diagnostics Chapter Tests and DiagnosticsTests and Diagnostics 20.2 Heatrun TestDisplay Test 20.1Setup 156 DOS T&DTables Diagnostics menu Diagnostic Test2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Heatrun Test Subtest names 1/2 Subtest NamesHard Disk Tests and Diagnostics Subtest names 2/2System Test Operating clock speed can be changed Memory Test Keyboard Test in Progress Keyboard TestDisplay Test Mode 640*480 Tests and Diagnostics Floppy Disk Test Test data ?? subtest 04 only Track No Head No Printer Test Tests and Diagnostics Async Test Hard Disk Test XXX Diagnostic Test HDD Real Timer Test To exit the test, press Enter NDP Test Expansion Test Sub# Address Good Bad ContentsTests and Diagnostics CD-ROM/DVD-ROM Test Device name Error code Error status name Error Code and Error Status NamesTests and Diagnostics Error codes and error status names 2/3 Tests and Diagnostics Error codes and error status names 3/3 Hard Disk Test Detail Status Hard disk controller status register contentsTests and Diagnostics HDC Error register contents Operations Program DescriptionSubtest 1 Pressed key display Subtest Touch Pad Subtest 3 Wireless communication switch LED SubtestTests and Diagnostics Tests and Diagnostics Tests and Diagnostics Figure below shows the name and position of each side Subtest 7 Acceleration sensorBack establishes in the upper direction Press Enter key Subtest Fan control Subtest 8 Docker Dock/UndockSubtest a E2PROM MAC/GUID Subtest C Degitizer utility Subtest B Intel AMT InformationSubtest D Intel Shirley Peak MAC Subtest Ｅ SSD Card R5C847 Writh/Read Function Description Head CleaningEnter Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Format Floppy Disk Drive UtilitiesSelect a drive number to display the following message Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Press Enter to return to the Diagnostic Menu Check of the wireless LAN card type Wireless LAN Test Program AtherosCheck of the antenna connection DUT How to setup the REF PCTests and Diagnostics Tests and Diagnostics Tests and Diagnostics ・WTWINSVR.EXE How to startWireless LAN Test Program Intel-made Shirley Peak on DUT PC Wireless LAN Test Program on DUT PC Intel-madePress any key and return to the test menu 11g Communication Test Tx=a antenna rx = a Antenna 11b Communication Test NG Tx=a antenna rx = a antenna LAN test 29 LAN/Modem/Bluetooth/IEEE1394 Test ProgramReceive Tests and Diagnostics Modem loopback test Modem testTest procedure Bluetooth test PreparationTests and Diagnostics Machine IEEE1394 testSound Test program Main menu SetupAdvanced menu Accessing the Setup Program Security menu screen Power Management menu screen Advanced menu screen Exit menu screen Accepting Changes and Exiting the Setup Window Moving Within the Setup Menu and Changing ValuesFactory Preset Configuration How to change setup Options Outline of WindowsPE T&D Maintenance WinPE&FreeDos Test Program OperationOutline of Specification OutlineStarting from CD Starting Toshiba Test & DiagnosticTests and Diagnostics Windows PE T&D Equipment Configuration for TestTest Item Equipment required Remarks Manual Start Starting T&D Automatic StartExplanation of each item System Information Menu103 Uuid DescriptionMemory Other Device Test Menu Status Description Test setting and ResultThis is displayed before the start of every test or if 110 Test Log Management Screen Display of Test Result112 113 114 System Utility Menu Test setting Menu About a message display Explanation of HDD Logical Each Item 119 USB Memory Creation Tool Error Message Description Display of Smart Information Attribute Name Description 124 Details of Each Test Function HDD Physical Test 1000 127 128 HDD Logical Test Hddl ERROR0000=2008/09/10, 120000 C¥file-AMemory Test 132 Name Disk Type Drive Type USB TestMessage Explanation Remarks ODD Test ODD ERROR0000=2008/09/10, 120000000007FFWired LAN Test 138 CPU Test 140 Video Test FDD Test 143 144 145 Timer Test ERROR0000=2008/09/10, 131120 TIME-1000005 TIME-2000007 TimerKeyboard Test 149 150 151 Mouse Test 153 154 Smart Check Test Test device configuration Configuration of Test EquipmentDOS T&D Test program configuration Test name Test No Test program listTest item How to start T&D Diagnostics main menu Fllppy Disk Test Diagnostics test menuHard Disk Test Sub test menu Test Loop Test Operating Procedure［［ Halt Operation ］］ Device Name Code Status Error Code StatusFDD Record not Found Log Utilities（Task #5） Task FunctionSub test No Running Test（Task #6）35.5.3 FD & HD Utilities（Task #7） Detail of Each Test Function System Test 171 172 173 174 Screen Mode ResolutionDisplay test ＡＤＢ５ＡＤＡＤＢ５ＡＤＡＤ・・・・Ｂ５ＡＤＡＤ Floppy Disk TestIC1 IC0 US1 US0 ［ FDC Status ］178 Hard Disk Test HDC Status Not used HDC Status P 1F7hIDN Bit Name FunctionReal timer test System Information Details of Html Log FileItem Name Description Name of FDD Name of the first IDE HDD and its capacity GBName of the second IDE HDD and its capacity GB Name of ODD and media typeItem Name Description Test ResultSection Log Explanation Name List of the error logs recorded on a log fileWired LAN Timer 190 191 Chapter Replacement Procedures Replacement Procedures Portégé M780 Maintenance Manual Web camera board Removing the Bridge media Removing the ExpressCard32 Removing the fan Overview Overview Replacement ProceduresSafety Precautions Replacement Procedures OverviewBefore You Begin Disassembly Procedure Assembly Procedure Replacement Procedures Overview Rev B Tools and Equipment Screw Tightening Torque Screw Notation Grip ColorReplacement Procedures Battery pack Battery packRemoving the battery pack Installing the battery pack Battery pack Replacement ProceduresUse only the batteries approved by Toshiba ExpressCard Removing the ExpressCard Replacement Procedures ExpressCard /Bridge mediaInstalling the ExpressCard ExpressCard /Bridge mediaExpressCard /Bridge media Replacement Procedures Removing the Tablet PC pen Replacement Procedures Tablet PC penInstalling the Tablet PC pen Tablet PC penRemoving the Reserve pen case Reserve pen case Replacement ProceduresInstalling the Reserve pen case Reserve pen caseHDD Replacement Procedures HDDRemoving the HDD HDD Replacement Procedures Flat Head Installing the HDD Slim select bay module Replacement Procedures Slim select bay moduleRemoving the slim select bay module Installing the slim select bay module 10 Detaching the optical drive assemblyConfidential Memory module slot B Memory module slot B Replacement ProceduresRemoving the memory module Replacement Procedures4.8 Memory module slot B Installing the memory module Fan hood Replacement Procedures Fan hoodRemoving the Fan hood Installing the Fan hood Fan hood Replacement ProceduresRemoving the keyboard Replacement Procedures KeyboardKeyboard Replacement Procedures M2.5x3.0C S-THIN Head Keyboard cover Installing the keyboard Memory module slot a Replacement Procedures Memory module slot a19 Removing the memory module slot a Memory module slot A4 Replacement ProceduresInstalling the memory module Wireless LAN card/Robson card Replacement Procedures Wireless LAN card/Robson cardRemoving the Wireless LAN card/Robson card Replacement Procedures Wireless LAN card/Robson card 22 Removing the Wireless LAN card Installing the Wireless LAN card/Robson card Removing the 3G card 13 3G card 3G model only Replacement ProceduresInstalling the 3G card Replacement Procedures 13 3G card 3G model onlyBase assembly and Cover assembly Replacement Procedures Base assembly and Cover assemblyRemoving the base assembly and cover assembly Remove the hinge rear cover Replacement Procedures Base assembly and Cover assembly26 Removing the base assembly and cover assembly Separate the base assembly and cover assemblyInstalling the base assembly and cover assembly Slim select bay latch Slim select bay latch Replacement ProceduresRemoving the Slim select bay latch Installing the Slim select bay latch Replacement Procedures Slim select bay latchSet the slim select bay latch to the slot Installing the Battery lock assembly Battery lock assemblyBattery lock assembly Replacement Procedures Removing the Battery lock assemblyReplacement Procedures RTC battery RTC batteryRemoving the RTC battery Installing the RTC battery RTC battery Replacement ProceduresReplacement Procedures Bluetooth module Bluetooth moduleRemoving the Bluetooth module Installing the Bluetooth module Bluetooth module Replacement ProceduresRemoving the Front panel Replacement Procedures Front panelInstalling the Front panel Front panel20 Fan/Heat sink/CPU 20 Fan/Heat sink/CPU Replacement ProceduresRemoving the Fan/Heat sink/CPU 32 Removing the fan Replacement Procedures 20 Fan/Heat sink/CPU33 Removing theCPU 34 Installing the CPU Installing the CPU/fin/DC fan35 Applying new grease System board Replacement Procedures System boardRemoving the System board 37 Removing the system board System board Replacement ProceduresInstalling the system board System board Replacement Procedures Rev B Installing the HDD cable/Bluetooth cable HDD cable/Bluetooth cableReplacement Procedures HDD cable/Bluetooth cable Removing the HDD cable/Bluetooth cable23 MDC 23 MDC4 Replacement ProceduresRemoving the MDC Installing the MDC Replacement Procedures 23 MDCExpressCard ExpressCard4 Replacement ProceduresRemove the ExpressCard4 slot Installing the ExpressCard slot Replacement Procedures4.24 ExpressCardInstalling the Battery cable holder Battery cable holderBattery cable holder4 Replacement Procedures Removing the Battery cable holderInstalling the Pen holder assembly Pen holder assemblyReplacement Procedures Pen holder assembly Removing the Pen holder assemblyRemoving the Sensor board Sensor board Replacement ProceduresInstalling the Sensor board Sensor boardTouch pad Replacement Procedures Touch padRemoving the Touch pad 45 Removing the touch pad Touch pad Replacement Procedures46 Removing the touch pad Replacement Procedures Touch pad Peel off the touch padInstalling the Touch pad Speaker Replacement Procedures SpeakerRemoving the speaker Installing the speaker Speaker Replacement ProceduresReplacement Procedures Hinge assembly Hinge assemblyRemoving the Hinge assembly 49 Removing the hinge assembly 1 3G model only Hinge assembly Replacement Procedures50 Removing the hinge assembly Installing the Hinge assembly LCD unit/Touch panel/Digitizer Replacement Procedures LCD unit/Touch panel/DigitizerRemoving the LCD unit/Touch panel/Digitizer 52 Removing the LCD assembly LCD unit/Touch panel/Digitizer Replacement Procedures53 Removing the LCD assembly Confidential Confidential 54 Removing the touch panel Confidential Confidential Confidential Confidential Confidential Confidential Confidential Confidential 55 Removing the digitizer Installing the LCD unit/Touch panel/Digitizer Stick the glass tape in place to fix the LCD assembly Guide LCD spacer Protection board Black sheet Removing the Switch board/Fingerprint sensor board Switch board/Fingerprint sensor boardInstalling the Switch board/Fingerprint sensor board Replacement Procedures Switch board/Fingerprint sensor boardRemoving the Web camera board Web camera board Replacement ProceduresInstalling the Web camera board Web camera boardWireless LAN antenna/Internal microphone/Web camera cable LCD cover assembly M2.5x6.0B Flat Head Hinge assembly Appendices Appendices Appendix Contents United Kingdom UK Keyboard United States US Keyboard Appendix F Wiring Diagrams Figure B.1 System boardFW3SY* layout front Table C.16 Table C.13 CN4440Table C.14 CN4610 Table C.15 CN4612Table D-7 Appendix a Handling the LCD Module Appendices Precautions for handling the LCD moduleAppendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices Portégé M780 System board FW3SY* Front ViewNumber Name Figure B-2 System boardFW3SY* layout back Portégé M780 System board FWGSY* Back ViewHP Jack SW board FWGSW*,FWGNW* View Table B-3 SW board FW3SW* connector frontAppendices Appendix B Board Layout Finger Sensor board FWGFS*,FWGNF* ViewTouch Pad board FWGTP*,FWGNT* View Panel Sensor board FWGPN*,FWGNP* View Table C- 1 Memory a connector 200-pin 1/3 System board FW3SY＊ CN1400 Memory a connector200-pinAppendix C Pin Assignments Appendices GND ADQS3-B1N ADM3-B1P ADQS3-B1P ADQS4-B1N Table C- 2 Memory B connector 200-pin 1/3 CN1410 Memory B connector 200-pinAppendices Appendix C Pin Assignments GND BDQS3-B1N BDM3-B1P BDQS3-B1P BDQS4-B1N Table C- 4 Sata HDD interface connector 20-pin CN1910 Select Baysata ODD interface connector 13- pinCN1900 Sata HDD interface connector 20-pin Table C- 3 Select Baysata ODD interface connector 13-pinTable C- 5 Express Card interface connector 26-pin IS2520 Express Card interface connector 40-pinTable C-6 Docking interface connector 133-pin 1/3 CN2300 Docking interface connector 133-pinZBIDBN-EXN GND Dskdc PVBAT2 Table C- 7 PCI-E Mini Card interface connector 52-pin CN2600 PCI-E Mini Card interface connector 52-pinTable C- 8 PCI-E Mini3G Card interface connector 52-pin Table C- 9 MDC interface connector 12-pin CN3010 MDC module interface connector 12-pinTable C-11 FW3TP* board interface connector 8-pin 10 CN3240 Keyboard interface connector 34-pin11 CN3250 FW3TP* board interface connector 8-pin Table C- 10 keyboard interface connector 34-pinTable C-13 Bluetooth interface connector 10-pin 12 CN4200 1394 interface connector 4-pin13 CN4440 Bluetooth interface connector 10-pin Table C-12 1394 interface connector 4-pin15 CN4612 USB Port1 interface connector 4-pin 14 CN4610 USB Port2 interface connector 4-pin16 CN1970 eSATA/USB interface connector 20-pin Table C-17 CRT interface connector 15-pin 17 CN5080 CRT interface connector 15-pinTable C-18 LCD interface connector 34-pin 18 CN5601 LCD interface connector 34-pin22 CN8810 Battery connector 10-pin 19 CN6070 Int MIC connector 2-pin20 CN6150 Speaker connector 4-pin 21 CN8771 FAN interface connector 4-pinTable C-24 FWGPN* board interface connector 4-pin 23 CN9300 RTC battery connector 3-pin24 CN9530 FW3GPN* board interface connector 4-pin Table C-23 RTC battery connector 3-pinTable C-26 LAN interface connector 12-pin 25 CN9540 FW3FP*/FW3SW* board interface connector 41-pin26 J4050 LAN interface connector 12-pin Table C-25 FWGFS* board interface connector 41-pin29 J8800 DC-IN connector 4-pin 27 J6051 Ext MIC connector 5-pin28 J6310 HP Jack 6-pin Table C- 30 Media Bridge interface connector 45-pin 30 IS2140 Media Bridge interface connector 42-pinAppendix C Pin AssignmentsAppendices 31 IS2630 Simm Card Slot 12-pin Not usedTable C-31 Simm Card Slot 12-pin Table C-32 System board interface connector 15-pin Table C-33 System board interface connector 6-pin Table C-34 Touch PAD interface connector 12-pin 35 CN9570 System board interface connector 8-pinTable C-35 System board interface connector 8-pin Table C-36 System board interface connector 4-pin Table C-38 3G interface connector 3-pin 38 CN2662 3G interface connector 3-pin39 CN2663 Wlan interface connector 3-pin Table C-37 ANT interface connector 3-pinAppendix D Keyboard Scan/Character Codes Appendices Scan CodesTable D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes United States US Keyboard United Kingdom UK KeyboardAppendix E Key Layout Appendices Appendices Appendix E Key Layout Canadian French KeyboardLAN Loopback Connector RGB Monitor Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Rewriting the Bios Appendix G Bios rewrite procedures AppendicesTools Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures AppendicesAppendices Appendix H EC/KBC rewrite procedures Table I-1 Mtbf Appendix I Reliability AppendicesAppendices Appendix I Reliability