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Toshiba 960-809 manual Appendices Appendix I Reliability

Models: 960-809

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Troubleshooting Specs Install Error codes System Unit Block Diagram Bluetooth  With no error surveillance Real Timer Test Wired LAN Test System unit configuration

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Appendices

Appendix I Reliability

I-2	[CONFIDENTIAL] PORTEGE M780 Maintenance Manual (960-809)

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Toshiba 960-809 manual Appendices Appendix I Reliability

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Contents

First edition January File Number Disclaimer CopyrightTrademarks Safety Precautions Preface Portege M780 Maintenance Manual Conventions Acronyms Table of Contents Troubleshooting Procedures Tests and Diagnostics Only ONE TES Replacement Procedures Appendices Chapter Hardware Overview Hardware Overview Confidential Portege M780 Maintenance Manual Chapter Contents Figures Tables Features  HDD Hardware Overview Hardware Overview Hardware Overview Hardware Overview Front of the computer System unit configuration System Unit Block Diagram System unit block diagram Hardware Overview Hardware Overview Hardware Overview Hardware Overview 3.5-inch FDD USB External 3.5-inch FDD specifications 3.5-inch Floppy Disk Drive USB External 2.5-inch HDD 2.5-inch HDD specifications 2.5-inch Hard Disk Drive Hardware Overview 2.5-inch HDD specifications Hgsthgst Tsdc Optical Drive ODD DVD-Super Multi Drive Specifications Panasonic UJ862ABTJ1-M（G8CC0004D127） Keyboard Keyboard TFT Color Display LCD Module Power Supply Power supply output rating WOL LAN Main Battery Battery specificationsBatteries Battery Charging Control Time required for charges 10 RTC battery charging/data preservation time RTC batteryData preservation time 11 AC adapter specifications AC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Portege M780 Maintenance Manual Chapter Contents Troubleshooting Procedures Figures Tables Troubleshooting USB FDD LAN Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Procedures Procedure 1 Power Status Check Power Supply TroubleshootingBattery icon Troubleshooting Procedures DC in icon DC in icon Power supply status Procedure 2 Error Code Check Error code Error code Where error occurs  Main Battery  E3V output  With no error surveillance  Miscellaneous Procedure 3 Connection Check Procedure 4 Charging Check Procedure 5 Replacement Check System Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error Procedure 2 Debugging Port Check A set of tool for debug port test System Bios Boot block processing Troubleshooting Procedures Debug port error status 2/2 System Bios IRT processing F8FF Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check USB FDD Troubleshooting Procedure 1 FDD Head Cleaning Check Procedure 2 Diagnostic Test Program Execution Check FDD error code and status Procedure 3 Connector Check and Replacement Check Troubleshooting Procedures 2.5 HDD Troubleshooting Procedure 1 Partition Check Procedure 2 Message Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check 2.5 Hard disk drive error code and status Procedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard TroubleshootingProcedure 2 Connector Check and Replacement Check Touch pad Troubleshooting Procedure 2 Connector Check and Replacement Check Display Troubleshooting Procedure 2 Connector Check and Cable Check Procedure 3 Replacement Check Optical Disk Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Wireless LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Procedure 2 Antennas Connection Check Procedure Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Web camera Troubleshooting Procedure 1 Check on Windows OS Troubleshooting Procedures Procedure 1 Check on Windows Vista Tablet Pen TroubleshootingProcedure 2 Tablet pen replacement Check Procedure 3 Connector Check and Replacement Check Touch screen Troubleshooting Procedure 2 Connector Check and Replacement Check Sound Troubleshooting Procedure 2 Connector Check Procedure 3 Replacement Check Bridge media Slot Troubleshooting Gigabit Ether ExpressCard PCI ExpressCard Slot TroubleshootingUSB2.0 5in1 ExpressCard Fingerprint sensor Troubleshooting Procedure 1 Setting Windows Log-ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check 22 3G Troubleshooting Not Used Procedure 2 Antenna Connection Check Chapter Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Heatrun Test Display Test20.1 20.2 Setup DOS T&D 156 Tables Diagnostic Test Diagnostics menu 2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Heatrun Test Subtest Names Subtest names 1/2 Tests and Diagnostics Subtest names 2/2 Hard Disk System Test Operating clock speed can be changed Memory Test Keyboard Test Keyboard Test in Progress Display Test Mode 640*480 Tests and Diagnostics Floppy Disk Test Test data ?? subtest 04 only Track No Head No Printer Test Tests and Diagnostics Async Test Hard Disk Test XXX Diagnostic Test HDD Real Timer Test To exit the test, press Enter NDP Test Sub# Address Good Bad Contents Expansion Test Tests and Diagnostics CD-ROM/DVD-ROM Test Error Code and Error Status Names Device name Error code Error status name Tests and Diagnostics Error codes and error status names 2/3 Tests and Diagnostics Error codes and error status names 3/3 Hard disk controller status register contents Hard Disk Test Detail Status Tests and Diagnostics HDC Error register contents Program Description Operations Subtest 1 Pressed key display Subtest Touch Pad Subtest 3 Wireless communication switch Subtest LED Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Subtest 7 Acceleration sensor Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Subtest Fan control Subtest 8 Docker Dock/UndockSubtest a E2PROM MAC/GUID Subtest B Intel AMT Information Subtest C Degitizer utility Subtest D Intel Shirley Peak MAC Subtest Ｅ SSD Card R5C847 Writh/Read Function Description Head CleaningEnter Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Floppy Disk Drive Utilities Format Select a drive number to display the following message Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Press Enter to return to the Diagnostic Menu Wireless LAN Test Program Atheros Check of the wireless LAN card type Check of the antenna connection How to setup the REF PC DUT Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics How to start ・WTWINSVR.EXE Wireless LAN Test Program on DUT PC Intel-made Wireless LAN Test Program Intel-made Shirley Peak on DUT PC Press any key and return to the test menu 11g Communication Test Tx=a antenna rx = a Antenna 11b Communication Test NG Tx=a antenna rx = a antenna 29 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN test Receive Tests and Diagnostics Modem test Modem loopback test Bluetooth test Preparation Test procedure Tests and Diagnostics IEEE1394 test Machine Sound Test program Setup Main menu Advanced menu Accessing the Setup Program Security menu screen Power Management menu screen Advanced menu screen Exit menu screen Accepting Changes and Exiting the Setup Window Moving Within the Setup Menu and Changing ValuesFactory Preset Configuration How to change setup Options Maintenance WinPE&FreeDos Test Program Operation Outline of SpecificationOutline Outline of WindowsPE T&D Starting Toshiba Test & Diagnostic Starting from CD Tests and Diagnostics Windows PE T&D Equipment Configuration for TestTest Item Equipment required Remarks Starting T&D Automatic Start Manual Start System Information Menu Explanation of each item 103 Description Uuid Memory Other Device Test Menu Test setting and Result Status Description This is displayed before the start of every test or if 110 Display of Test Result Test Log Management Screen 112 113 114 System Utility Menu Test setting Menu About a message display Explanation of HDD Logical Each Item 119 USB Memory Creation Tool Error Message Description Display of Smart Information Attribute Name Description 124 Details of Each Test Function HDD Physical Test 1000 127 128 HDD Logical Test ERROR0000=2008/09/10, 120000 C¥file-A Hddl Memory Test 132 USB Test Name Disk Type Drive Type Message Explanation Remarks ODD Test ERROR0000=2008/09/10, 120000000007FF ODD Wired LAN Test 138 CPU Test 140 Video Test FDD Test 143 144 145 Timer Test Timer ERROR0000=2008/09/10, 131120 TIME-1000005 TIME-2000007 Keyboard Test 149 150 151 Mouse Test 153 154 Smart Check Test Test device configuration Configuration of Test EquipmentDOS T&D Test program configuration Test name Test No Test program listTest item How to start T&D Diagnostics main menu Diagnostics test menu Fllppy Disk Test Hard Disk Test Sub test menu Test Operating Procedure Test Loop ［［ Halt Operation ］］ Error Code Status Device Name Code Status FDD Record not Found Task Function Log Utilities（Task #5） Running Test（Task #6） Sub test No 35.5.3 FD & HD Utilities（Task #7） Detail of Each Test Function System Test 171 172 173 174 Screen Mode ResolutionDisplay test Floppy Disk Test ＡＤＢ５ＡＤＡＤＢ５ＡＤＡＤ・・・・Ｂ５ＡＤＡＤ［ FDC Status ］ IC1 IC0 US1 US0 178 Hard Disk Test HDC Status HDC Status P 1F7h Not used Bit Name Function IDN Real timer test System Information Details of Html Log FileItem Name Description Name of the first IDE HDD and its capacity GB Name of the second IDE HDD and its capacity GBName of ODD and media type Name of FDD Test Result Item Name Description List of the error logs recorded on a log file Section Log Explanation Name Wired LAN Timer 190 191 Chapter Replacement Procedures Replacement Procedures Portégé M780 Maintenance Manual Web camera board Removing the ExpressCard Removing the Bridge media 32 Removing the fan Overview Replacement Procedures Overview Replacement Procedures Overview Safety Precautions Before You Begin Disassembly Procedure Assembly Procedure Replacement Procedures Overview Rev B Tools and Equipment Screw Tightening Torque Grip Color Screw Notation Replacement Procedures Battery pack Battery packRemoving the battery pack Installing the battery pack Battery pack Replacement ProceduresUse only the batteries approved by Toshiba Replacement Procedures ExpressCard /Bridge media Installing the ExpressCardExpressCard /Bridge media ExpressCard Removing the ExpressCard ExpressCard /Bridge media Replacement Procedures Replacement Procedures Tablet PC pen Installing the Tablet PC penTablet PC pen Removing the Tablet PC pen Reserve pen case Replacement Procedures Installing the Reserve pen caseReserve pen case Removing the Reserve pen case HDD Replacement Procedures HDDRemoving the HDD HDD Replacement Procedures Flat Head Installing the HDD Slim select bay module Replacement Procedures Slim select bay moduleRemoving the slim select bay module 10 Detaching the optical drive assembly Installing the slim select bay module Confidential Memory module slot B Memory module slot B Replacement ProceduresRemoving the memory module Replacement Procedures4.8 Memory module slot B Installing the memory module Fan hood Replacement Procedures Fan hoodRemoving the Fan hood Fan hood Replacement Procedures Installing the Fan hood Replacement Procedures Keyboard Removing the keyboard Keyboard Replacement Procedures M2.5x3.0C S-THIN Head Keyboard cover Installing the keyboard Replacement Procedures Memory module slot a Memory module slot a Memory module slot A4 Replacement Procedures 19 Removing the memory module slot a Installing the memory module Wireless LAN card/Robson card Replacement Procedures Wireless LAN card/Robson cardRemoving the Wireless LAN card/Robson card Replacement Procedures Wireless LAN card/Robson card 22 Removing the Wireless LAN card Installing the Wireless LAN card/Robson card 13 3G card 3G model only Replacement Procedures Removing the 3G card Replacement Procedures 13 3G card 3G model only Installing the 3G card Base assembly and Cover assembly Replacement Procedures Base assembly and Cover assemblyRemoving the base assembly and cover assembly Replacement Procedures Base assembly and Cover assembly Remove the hinge rear cover Separate the base assembly and cover assembly 26 Removing the base assembly and cover assembly Installing the base assembly and cover assembly Slim select bay latch Slim select bay latch Replacement ProceduresRemoving the Slim select bay latch Installing the Slim select bay latch Replacement Procedures Slim select bay latchSet the slim select bay latch to the slot Battery lock assembly Battery lock assembly Replacement ProceduresRemoving the Battery lock assembly Installing the Battery lock assembly Replacement Procedures RTC battery RTC batteryRemoving the RTC battery RTC battery Replacement Procedures Installing the RTC battery Replacement Procedures Bluetooth module Bluetooth moduleRemoving the Bluetooth module Bluetooth module Replacement Procedures Installing the Bluetooth module Replacement Procedures Front panel Installing the Front panelFront panel Removing the Front panel 20 Fan/Heat sink/CPU 20 Fan/Heat sink/CPU Replacement ProceduresRemoving the Fan/Heat sink/CPU Replacement Procedures 20 Fan/Heat sink/CPU 32 Removing the fan 33 Removing theCPU Installing the CPU/fin/DC fan 34 Installing the CPU 35 Applying new grease System board Replacement Procedures System boardRemoving the System board System board Replacement Procedures 37 Removing the system board Installing the system board System board Replacement Procedures Rev B HDD cable/Bluetooth cable Replacement Procedures HDD cable/Bluetooth cableRemoving the HDD cable/Bluetooth cable Installing the HDD cable/Bluetooth cable 23 MDC 23 MDC4 Replacement ProceduresRemoving the MDC Replacement Procedures 23 MDC Installing the MDC ExpressCard ExpressCard4 Replacement ProceduresRemove the ExpressCard4 slot Replacement Procedures4.24 ExpressCard Installing the ExpressCard slot Battery cable holder Battery cable holder4 Replacement ProceduresRemoving the Battery cable holder Installing the Battery cable holder Pen holder assembly Replacement Procedures Pen holder assemblyRemoving the Pen holder assembly Installing the Pen holder assembly Sensor board Replacement Procedures Installing the Sensor boardSensor board Removing the Sensor board Touch pad Replacement Procedures Touch padRemoving the Touch pad Touch pad Replacement Procedures 45 Removing the touch pad Replacement Procedures Touch pad Peel off the touch pad 46 Removing the touch pad Installing the Touch pad Speaker Replacement Procedures SpeakerRemoving the speaker Speaker Replacement Procedures Installing the speaker Replacement Procedures Hinge assembly Hinge assemblyRemoving the Hinge assembly Hinge assembly Replacement Procedures 49 Removing the hinge assembly 1 3G model only 50 Removing the hinge assembly Installing the Hinge assembly LCD unit/Touch panel/Digitizer Replacement Procedures LCD unit/Touch panel/DigitizerRemoving the LCD unit/Touch panel/Digitizer LCD unit/Touch panel/Digitizer Replacement Procedures 52 Removing the LCD assembly 53 Removing the LCD assembly Confidential Confidential 54 Removing the touch panel Confidential Confidential Confidential Confidential Confidential Confidential Confidential Confidential 55 Removing the digitizer Installing the LCD unit/Touch panel/Digitizer Stick the glass tape in place to fix the LCD assembly Guide LCD spacer Protection board Black sheet Switch board/Fingerprint sensor board Removing the Switch board/Fingerprint sensor board Replacement Procedures Switch board/Fingerprint sensor board Installing the Switch board/Fingerprint sensor board Web camera board Replacement Procedures Installing the Web camera boardWeb camera board Removing the Web camera board Wireless LAN antenna/Internal microphone/Web camera cable LCD cover assembly M2.5x6.0B Flat Head Hinge assembly Appendices Appendices Appendix Contents United Kingdom UK Keyboard United States US Keyboard Appendix F Wiring Diagrams Figure B.1 System boardFW3SY* layout front Table C.13 CN4440 Table C.14 CN4610Table C.15 CN4612 Table C.16 Table D-7 Precautions for handling the LCD module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Portégé M780 System board FW3SY* Front View Appendix B Board Layout Appendices Number Name Portégé M780 System board FWGSY* Back View Figure B-2 System boardFW3SY* layout back HP Jack Table B-3 SW board FW3SW* connector front SW board FWGSW*,FWGNW* View Finger Sensor board FWGFS*,FWGNF* View Appendices Appendix B Board Layout Touch Pad board FWGTP*,FWGNT* View Panel Sensor board FWGPN*,FWGNP* View Table C- 1 Memory a connector 200-pin 1/3 System board FW3SY＊ CN1400 Memory a connector200-pinAppendix C Pin Assignments Appendices GND ADQS3-B1N ADM3-B1P ADQS3-B1P ADQS4-B1N Table C- 2 Memory B connector 200-pin 1/3 CN1410 Memory B connector 200-pinAppendices Appendix C Pin Assignments GND BDQS3-B1N BDM3-B1P BDQS3-B1P BDQS4-B1N CN1910 Select Baysata ODD interface connector 13- pin CN1900 Sata HDD interface connector 20-pinTable C- 3 Select Baysata ODD interface connector 13-pin Table C- 4 Sata HDD interface connector 20-pin IS2520 Express Card interface connector 40-pin Table C- 5 Express Card interface connector 26-pin CN2300 Docking interface connector 133-pin Table C-6 Docking interface connector 133-pin 1/3 ZBIDBN-EXN GND Dskdc PVBAT2 CN2600 PCI-E Mini Card interface connector 52-pin Table C- 7 PCI-E Mini Card interface connector 52-pin Table C- 8 PCI-E Mini3G Card interface connector 52-pin CN3010 MDC module interface connector 12-pin Table C- 9 MDC interface connector 12-pin 10 CN3240 Keyboard interface connector 34-pin 11 CN3250 FW3TP* board interface connector 8-pinTable C- 10 keyboard interface connector 34-pin Table C-11 FW3TP* board interface connector 8-pin 12 CN4200 1394 interface connector 4-pin 13 CN4440 Bluetooth interface connector 10-pinTable C-12 1394 interface connector 4-pin Table C-13 Bluetooth interface connector 10-pin 15 CN4612 USB Port1 interface connector 4-pin 14 CN4610 USB Port2 interface connector 4-pin16 CN1970 eSATA/USB interface connector 20-pin 17 CN5080 CRT interface connector 15-pin Table C-17 CRT interface connector 15-pin 18 CN5601 LCD interface connector 34-pin Table C-18 LCD interface connector 34-pin 19 CN6070 Int MIC connector 2-pin 20 CN6150 Speaker connector 4-pin21 CN8771 FAN interface connector 4-pin 22 CN8810 Battery connector 10-pin 23 CN9300 RTC battery connector 3-pin 24 CN9530 FW3GPN* board interface connector 4-pinTable C-23 RTC battery connector 3-pin Table C-24 FWGPN* board interface connector 4-pin 25 CN9540 FW3FP*/FW3SW* board interface connector 41-pin 26 J4050 LAN interface connector 12-pinTable C-25 FWGFS* board interface connector 41-pin Table C-26 LAN interface connector 12-pin 29 J8800 DC-IN connector 4-pin 27 J6051 Ext MIC connector 5-pin28 J6310 HP Jack 6-pin 30 IS2140 Media Bridge interface connector 42-pin Table C- 30 Media Bridge interface connector 45-pin Appendix C Pin AssignmentsAppendices 31 IS2630 Simm Card Slot 12-pin Not usedTable C-31 Simm Card Slot 12-pin Table C-32 System board interface connector 15-pin Table C-33 System board interface connector 6-pin Table C-34 Touch PAD interface connector 12-pin 35 CN9570 System board interface connector 8-pinTable C-35 System board interface connector 8-pin Table C-36 System board interface connector 4-pin 38 CN2662 3G interface connector 3-pin 39 CN2663 Wlan interface connector 3-pinTable C-37 ANT interface connector 3-pin Table C-38 3G interface connector 3-pin Appendix D Keyboard Scan/Character Codes Appendices Scan CodesTable D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes United States US Keyboard United Kingdom UK KeyboardAppendix E Key Layout Appendices Canadian French Keyboard Appendices Appendix E Key Layout LAN Loopback Connector RGB Monitor Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Rewriting the Bios Appendix G Bios rewrite procedures AppendicesTools Appendices Appendix G Bios rewrite procedures Appendix H EC/KBC rewrite procedures Appendices Rewriting the EC/KBC Appendices Appendix H EC/KBC rewrite procedures Appendix I Reliability Appendices Table I-1 Mtbf Appendices Appendix I Reliability

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