Troubleshooting
Troubleshooting on Windows
Error Messages Viewable From the Management Console
The following error messages appear in popup windows in the management console:
•The SCI on <machine> on port <number> is not running.
The WebQoS SCI is down. You need to exit the management console, restart the SCI on the WebQoS Management Server (see “Restarting Individual WebQoS Components” on page 30), then restart the management console.
•Problems writing to the SCI socket.
The WebQoS SCI is down. You need to exit the management console, restart the SCI on the WebQoS Management Server (see “Restarting Individual WebQoS Components” on page 30), then restart the management console.
•Problems connecting to the SCI on <machine>. Unknown hostname.
The machine that contains the SCI may be down or the network is unreachable. Also, the intended machine may be mistyped or unknown to the name server. Do the following:
1.Verify network connectivity. Run ping <machine>. If there is no response, then check the Network connections from the Control Panel.
2.Verify the name server configuration for your network in the Control Panel
•This new threshold put the set of thresholds out of order. At least one threshold won’t be violated until a higher priority threshold is violated. You may wish to edit it later to change its priority.
Misconfiguration of threshold rules.
Fix: Ensure that the lower priority threshold rule is violated after the higher priority rule.
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