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HP WebQoS Software manual Troubleshooting

Models: WebQoS Software

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Troubleshooting Install Password Default HTTP/1.1 Login Console Administration Chapter Problems with Shared Memory Setup Session Timeouts Services, Sites, and Systems

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8 Troubleshooting

Troubleshooting is broken down by platform: UNIX or Windows. Refer to the appropriate section.

Chapter 8

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HP WebQoS Software manual Troubleshooting

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Contents

E0801 Edition Legal Notices Contents Services, Sites, and Systems Troubleshooting Policy and Rule Descriptions Synopsis Arguments Return Value Sample Program Contents Printing History Page Understanding HP WebQoS Role and Beneﬁts of HP WebQoS Role and Beneﬁts of HP WebQoS WebQoS Concepts ServiceRequest Classiﬁcations Sessions SLOs, Thresholds, and Corrective Actions Capacity Protection Role and Beneﬁts of HP WebQoS WebQoS in Your Environment How WebQoS Fits Into Your Environment WebQoS Components WebQoS Components SCA Service Component Installed On Description ManagementWeb Services SCI Service How WebQoS Fits Into Your Environment Chapter Setup WebQoS Conﬁguration Files WebQoS Software Installation Web Server Parameters SCA and Web Server Parameter Default HTTP/1.1 MonitorInterval seconds SCA Parameters SCO Parameters Logging and Tracing Parameters Unix Only URL Encoding Parameters Restarting Individual WebQoS Components WebQoS setup Script UnixRestarting WebQoS Components Unix Restarting WebQoS Components Windows Single Server Setup Continue? Multiple Server Setup Server 1 Setup Servers 2 and 4 Setup Server 3 Setup Removing WebQoS Opt/webqos/install/setup -r WebQoS setup Script Unix Chapter Management Console WebQoS Login Dialog Box Management Console Login Management Console Main Screen Console Main ScreenWindow Area Description Console Main Screen Auto Discovery Services/Systems View Password Console Administration Domain Management Console Administration Chapter Templates Default Templates Preconﬁgured and Default TemplatesPreconﬁgured Templates Description Service Template Service Template Statistics For the service templateService Statistics Statistics URL Group Statistics SLOs Service Template SLOs Add/Edit SLOs Add/Edit Service Level Objectives Add/Edit Corrective Actions Advanced Service Template Advanced Defer Corrective Action Defer Redirect Corrective Action Redirect Reject Corrective Action Reject 10 Site Template Description Site Template 11 Site Template Classiﬁcation Rules Classiﬁcation Rules 12 Add/Edit Request Classiﬁcations Rules Add/Edit Classiﬁcation Rules 13 Site Template SLOs Add/Edit SLOs 15Add/Edit Corrective Actions 16 Site Template Threshold Policies Threshold Policies 17 Add Thresholds Dialog Box Add/Edit Threshold Policies 18Add/Edit Corrective Actions 19 Edit Site Conﬁguration Advanced Dialog Box 20 Site Advanced Session Timeouts Dialog Box Session Timeouts Corrective Action Policy Details Web Server Accept Threads 22 Defer Corrective Action 23 Redirect Corrective Action 24 Reject Corrective Action 25 Site Template Statistics Site Statistics Site Template Site Template Chapter Services, Sites, and Systems Add a Service ServicesEdit a Service Move a Service Delete a Service Add a Site SitesEdit a Site Move a Site Microsoft IIS Delete a SiteIPlanet Web Server Starting and Stopping IIS Add a System SystemsDelete a System Systems Systems Chapter Statistics Service SLO Related Statistics Service Statistics Service SLO Related Statistics Service Session Control Statistics Service Session Control Statistics Service Defer Related Statistics Service Defer Related Statistics Site Statistics Site Statistics Site SLO Related Statistics Site SLO Related Statistics Site Session Control Statistics Site Session Control Statistics Site Statistics Site Statistics Chapter Logs and Filters Service Level Objectives View Service Level Objectives ViewSLOs, Thresholds, and the History Log SLOs, Thresholds, and the History Log History Log View History Log View SLO and Threshold Filters SLO and Threshold Filters SLO Filters History Filters Dialog History Log Filter Chapter 103 OpenView Logs Service and Site StatisticsSite Measurements Policy and Corrective Action Events Field Values Chapter 107 108 Troubleshooting Management Console Error Messages Troubleshooting on UnixShared Memory Error Logging and Tracing Tracing LoggingMeasurement Logging Statistics Logging Chapter 113 Problems with Shared Memory Troubleshooting on WindowsResetting the Management Console Password Error Messages Viewable From the Management Console Logging and Tracing Deleting WebQoS Log and Trace Files Registry Editor Window for WebQoS 118 Policy and Rule Descriptions Request Classiﬁcation Rules Appendix a 121 Policies Set in WebQoS Service Level Objectives for Site Service Level Objectives for the Service Corrective Actions for SLO and Threshold Policy Violations Threshold Policy Customizing the Defer and Reject Web Pages 126 Appendix a 127 Figure A-2 Example of Custom Defer Page with Link Request to be retried see Figure A-2 Appendix a 129 Figure A-3 Example of Custom Defer Page with Popup Dialog Expired see Figure A-3 Appendix a 131 132 External Measurement API Using the External Measurement API Appendix B 135 Synopsis WqCreateConnectionArguments Return Value Values in the following format WqSendMeasurement Return Values Status Connection with WebQoS has been closed WqCloseConnection Sample Program Appendix B 141 142 Class See request classiﬁcation rule Glossary 144 145 146 Index 148 149 150

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