HP WebQoS Software manual Troubleshooting on Windows, Problems with Shared Memory

Troubleshooting

Troubleshooting on Windows

Troubleshooting on Windows

The WebQoS management console displays the status of the service or site SLO. If there is a problem with the web server, the SLO status will likely reflect this problem. For example, if the Status column of the Service Level Objectives view shows “Never Connected” (orange color), the web server may be offline. In this case, check the web server status. See “The Service Level Objectives View” on page 96 for descriptions of the Status column entries and color codes.

Problems with Shared Memory

If you see the following warning in the

<install-directory>\logs\qoslog.txtfile:

•Couldn’t attach to shared memory

The Service Control Agent (SCA) cannot function correctly without memory segments. Restart the SCA (see “Restarting Individual WebQoS Components” on page 30).

Resetting the Management Console Password

When resetting the management console password (see “Password” on page 44), you may receive the following error message after typing the command:

•Exception in thread “main” java.util.zip.ZipException: The system cannot find the file specified

at java.util.zip.ZipFile.open(Native Method) at java.util.zip.ZipFile.<init>(Unknown Source) at javautil.jar.JarFile.<init>(Unknown Source) at java.util.jar.JarFile.<init>(Unknown Source)

Make sure you are in the <install-directory>before typing the command.

114 Chapter 8