troubleshooting

PROBLEMS AND SOLUTIONS

PROBLEM

SOLUTION

 

 

The washing machine will

Make sure the door is firmly closed.

not start

Make sure the washing machine is plugged in.

 

Make sure the water source faucet is turned on.

 

Make sure to press the Start/Pause button.

 

 

No water or insufficient

Make sure the water source faucet is turned on.

water supply

Make sure the water source hose is not frozen.

 

Make sure the water intake hose is not bent.

 

Make sure the filter on the water intake hose is not clogged.

 

 

Detergent remains in the

Make sure the washing machine is running with sufficient water

detergent drawer after the

pressure.

wash program is complete

Put the detergents in the inner parts of the detergent drawer(away

 

from the outside edges).

 

 

Washing machine vibrates

Make sure the washing machine is set on a level surface. If the

or is too noisy

surface is not level, adjust the washing machine feet to level the

 

appliance.

 

Make sure that the shipping bolts are removed.

 

Make sure the washing machine is not touching any other object.

 

Make sure the laundry load is balanced.

 

 

The washing machine does

Make sure the drain hose is not squashed or bent.

not drain and/or spin

Make sure the water hose mesh filter is not clogged.

 

 

The Door does not open

The door will not open when door-lock light is on.

 

The door will not open until 3 minutes after the

 

machine stops or the power turns off.

 

 

UNDERSTANDING ERROR MESSAGES

ERROR CODE

SOLUTION

 

 

 

dE

Close the door.

 

 

4E

Make sure the source water faucet is turned on.

Check the water pressure.

 

 

 

5E

Clean the debris filter.

Make sure the drainage hose is installed correctly.

 

 

 

 

Laundry load is unbalanced; loosen any tangled laundry.

UE

 

If only one item of clothing needs washing, such as a bathrobe or

 

jeans, the final spin result might be unsatisfactory and an “UE” error

 

 

 

 

message will be shown in the display window.

 

 

 

cE/3E

Call after-sales service.

 

 

 

Before contacting After-Sales service:

1.Try to remedy the problem (See “Troubleshooting” on this page).

2.Restart the programme to see if the fault is repeated.

3.If the malfunction persists, call after-sales service and describe the problem.

04 TROUBLESHOOTING

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Samsung WF7602SUV/YLE manual Troubleshooting, Problems and Solutions, Understanding Error Messages, Problem Solution