TROUBLESHOOTING GUIDE

If you have followed the instructions and are having difficulty operating the unit, locate the SYMPTOM in the left column below. Check the corresponding POSSIBLE CAUSE and CORRECTIVE ACTION columns to locate and remedy the problem.

Power

 

SYMPTOM

POSSIBLE CAUSE

CORRECTIVE ACTION

 

 

 

No power.

The power cord is not connected.

Insert the power plug into the AC wall outlet.

 

 

The power is not on.

Press the POWER button to turn the power on.

 

 

 

 

 

Operation

 

 

 

 

 

 

 

 

 

SYMPTOM

POSSIBLE CAUSE

CORRECTIVE ACTION

 

 

 

The operation or display is not normal.

The unit must be reset.

1. Disconnect the power cord.

 

 

 

2. Connect the power cord again.

 

 

 

3. Operate the unit.

 

 

 

 

 

Picture

 

 

 

 

 

 

 

 

 

 

 

SYMPTOM

POSSIBLE CAUSE

CORRECTIVE ACTION

 

 

 

 

 

There is no picture.

The video cable is not connected.

Connect the video cable into the jack.

 

 

 

 

 

 

 

 

The TV is not set to receive signals from the unit.

Select the correct input function on the TV.

 

 

 

 

 

 

 

 

No disc is loaded.

Load a disc. See page E45.

 

 

 

 

 

 

“PROGRESSIVE” mode is set.

Select “INTERLACE” mode. See page E44.

 

 

 

 

 

The playback picture is poor.

The disc is dirty.

Clean the disc or replace it.

 

 

 

 

 

 

 

 

An unplayable disc is loaded.

Load a playable or recordable disc. See page E38.

 

 

 

 

 

Screen size is wrong.

Incorrect aspect ratio setup on TV.

Refer to your TV’s owner manual.

 

 

 

 

 

 

 

 

Incorrect “TV Display” setting.

Select the appropriate setting for your TV screen

 

 

 

size. See page E30.

 

 

 

 

 

 

 

 

The aspect ratio of the disc is fixed on your DVD

 

 

 

 

 

 

 

 

 

 

 

 

 

 

” appears on the TV screen.

The selected function does not operate on the disc

The feature or action cannot be completed at this

 

 

now.

time because:

 

 

 

• The operation is prohibited by the unit or the disc.

 

 

 

• The feature is not available at the moment.

 

 

 

• The DVD software restricts it.

 

 

 

• The DVD software doesn’t support the feature

 

 

 

(e.g., angles).

 

 

 

 

 

TV picture does not appear on the TV

The antenna cable is not connected.

See the antenna connections. See page E8.

screen.

 

 

 

 

TV channel is not selected.

• In “NO DISC” mode, (1) press the n button, (2)

 

 

 

 

 

press the TV button, (3) and press the CHANNEL

 

 

 

button (+ or -) or press the number buttons on the

 

 

 

remote control.

 

 

 

• Press the INPUT button to select the TV mode.

 

 

 

• Press the TV/DVD button on the remote control to

 

 

 

select the TV mode.

 

 

 

 

 

 

TV reception worsens after connect-

RF signals are weak.

RF signals are being divided between the unit and

the TV. Use a signal booster. Please consult your

ing the unit.

 

 

A/V dealer.

 

 

 

 

 

 

 

 

The playback picture or TV program

The program contains copy protection signals that

Disconnect the playback equipment form the unit

from the equipment connected

restricts copying.

and connect it directly to your TV.

through the unit is distorted.

 

 

 

 

 

 

 

 

 

 

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Sanyo DRW-500 instruction manual Troubleshooting Guide, Power, Operation, Picture